Anthropologie Reviews 

I had a great experience! I purchased were really, really nice, and I was very happy with my order. I did have to return one item, but the return process was quick and smooth. Everything went seamlessly, and I’m very satisfied with the service. Thank you!

Lovely dress good quality and prompt delivery

Interesting clothes as long as you don’t pay full price, which doesn’t justify the quality. However, truly shocking customer service. Unresponsive, unhelpful and just not interested in sorting out problems. Don’t bother.

The items were carefully packed and I love my new tea cups and t-shirts!

There was an item missing from my order. I emailed however have not recieved a reply after several days. I would have expected contact and every effort made to resolve yhe situation

I like Anthro's products and in the past have had good customer service. You used to be able to call and talk to a live person, and their ethic was to resolve problems. Over the past year (I am writing mid 2026), they have done away with or systematically downgraded their customer service to the point where it's too aggravating to bother shopping with them online. I used to purchase something at least once a month and most of my items were kitchen/dinning/home goods so not much need for customer service, but considering what they have degenerated to, I don't know how shoppers could deal with apparel, which often needs adjustments. If you do shop with them, use a solid credit card company (in my case AMEX) that you can file a claim with when you need to follow up. I spent 45 MINUTES with their "chat" line (not sure if it was an incompetent person or a bot), and I could tell that things weren't being done effectively, but I was told to wait. Wait I did, for 2 weeks, and the return was clearly not processed. The vibe I get from Anthro these days is that they just don't care, and they may even pick up some extra funds by failing to honor their customer service promises. Shockingly ugly corporate behavior.

The quality was not up to standard...shabby finish on seams...loose stitching...stitching missing...to top it all i had to pay to return a faulty item...wont b shopping there again!!
No offer of reimbursement for the postage either...v v poor customer service ...i was extremly disappointed 😞

Delivery was prompt and it was packaged beautifully. The bedding pattern and colour is fantastic. Quality quilting and stitching adds to its luxurious texture. So pleased to have purchased.

The whole experience from ordering to receipt of my order was excellent. The item was very well packaged and quick delivery. Thank you.

They will not own up to their own mistake of shipping the wrong item to you. Then when you return the item in store they claim they never received it and refuse to refund you. Love their apparel but with this kind of business model will not shop there again.

Great store, good stock and really wonderful staff

The order showed ‘in transit’ for 10 days. Contacted Anthropologie twice using the Chat Service. Less than useless. Eventually googled a phone number and a refund was offered. No attempt to find out where the items were or if I would like a replacement. I have a gift voucher to use with them. Once this is used I will never use this company again.

I have received a response to my 1 star review. Evidently I gave an incomplete address and this is why my order did not arrive. I checked my order and can confirm that I gave the correct address. The same address given to multiple companies without any problems with delivery. I do not have a Flat or house number but I do have a house name which was given and is clearly signposted at the front of the house with labelled intercom.
A very feeble excuse and yes I would like to edit my review to 0 stars.

Grace provided me with an excellent service.
The staff in Anthropologie, Arthur St Belfast are always very helpful. Thank you

Beautiful watch!

I am extremely disappointed with this retailer's return and refund process. I returned my order, but the refund is taking an unreasonably long time. It feels like the whole process is designed to discourage customers from returning items.
If something doesn't fit, your money can end up being tied up for nearly a month. I've never experienced such a slow and frustrating refund process, and I certainly didn't expect customers to be treated this way.
To make matters worse, there are no customer service operators available to speak with, making it almost impossible to get updates or resolve issues.
Because of this experience, I have completely lost confidence in this company. I will never order from them again, and I would not recommend them to anyone who values good customer service and a fair return process.

Bought but unfortunately returned as not as expected. Staff at shop amazing

It was easy to order, on time, and my purchase was in the e sale which was great as it saved me £30. I had a gift voucher and it took me a few times to put the code in as it wasn’t loading but I suspect the system was busy due to sale time. All in in a good experiance

Evri did not deliver my order. They did not update the tracker. Despite chasing on a regular basis neither Evri or Anthropology did anything until it was 2 weeks overdue. Talking to robots resulted in repetitions. Finally I got item reshipped by next day delivery. This was a birthday gift an was received just in time eventually but was a very stressful process. No explanation or apology given.

I ordered a bracelet online in the sale and the item that was delivered was a necklace which was too heavy to be wearable. Very disappointed.

Order did not arrive, due to useless delivery company who advised delivery but delivered elsewhere.