AnyVan Business Reviews 219

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Absolutely disgusting service. They caused £14k worth of damage to our property during our house removal due to being recommended by J S Law, then offer us £1500 for said damages and think that was ok... See more

Rated 1 out of 5 stars

Absolutely horrible- forcing to charge twice the amount on the day of moving. They will NOT categorically charge u what you were quoted and on the moving day u can’t really cancel too. Horrible experi... See more

Rated 1 out of 5 stars

Do not use Anyvan! They significantlydamaged the property on moving out possessions. They dented and scratched the stove (also broke the door), washing machine and fridge. Wardrobe paintwork scratched... See more

Rated 5 out of 5 stars

We just wanted to say a huge thank you to Rod and Dennis for the efficient and professional way you handled our move. Your hard work and attention to detail made what could have been a stressfu... See more

Company details

  1. Vehicles & Transportation

Written by the company

Anyvan Business provides scalable and sustainable transport solutions for both automotive and larger-than-parcel markets. Whether it's a car or sofa, our experience combined with our range of services help build the perfect solution no matter the complexity. Fulfilled by our nationwide network of verified transport partners, all business clients are supported by an outstanding team of account managers committed to delivering an exceptional service.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

219 reviews

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Replied to 11% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

Overall good service

Overall good service, ordered the day before and the team were very helpful. Only one thing which was slightly confusing was on the order confirmation it said the collection and pick up times which weren't the case and I had to wait a little longer with no communication. Would be better if they call you once they have picked the items up to give you a clearer indication for delivery time. Would use the service again though and friendly driver and customer service team.

February 26, 2018
Unprompted review
Rated 4 out of 5 stars

Good service overall - Some issues easily avoidable

I booked Anyvan Service for my company. We had a request to move urgently 2000 cartons from Central London to a better place. It was a tough task and we had some issues in "real life" even if when I first called it seemed easy. But Anyvan Team was really responsive / comprehensive and finally we could sort out our little disagreements. I would use their services again if I need it, but this time I will make sure everything is crystal clear and settled before we start the job. I think lack of communication was our main issue, between us and also internally at Anyvan.

September 19, 2017
Unprompted review
Rated 5 out of 5 stars

Positive experience

Used numerous times now, always get a great service and price, often at short notice. Very helpful booking staff (particularly Andrew), good communication from drivers. Will continue to use and recommend

September 19, 2017
Unprompted review
Rated 5 out of 5 stars

AnyVan offer a reliable service

AnyVan offer a reliable service! The van showed up on time and the driver was really helpful and it was a pleasant experience. I would definitely use the company again.

September 19, 2017
Unprompted review
Rated 4 out of 5 stars

Competitively priced but Just beware the extras…

Competitively priced but Just beware that some bulky items they ask for help unloading and loading which they don't tell you until after its bored - especially if you're delivering to a client.

In response to your response, Ive you use a courier you are not expected to go to the van and unload the parcel yourself. so would've expected the same with Anyvan.com

June 26, 2017
Unprompted review
AnyVan Business logo

Reply from AnyVan Business

Hi Gary,

Thank you for the feedback.
We take pride in our transparent pricing and we always quote our clients according to the specifications given. If loading and unloading were not in the initial specifications and requested after, then extra charges are applied after confirming with our clients first.
No charges are applied without prior communication.
Should you wish to talk in detail, please contact your Account Manager who will be happy to answer any questions you may have.

Warm Regards,

The Anyvan For Business Team

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