AnyVan Business Reviews 219

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Absolutely disgusting service. They caused £14k worth of damage to our property during our house removal due to being recommended by J S Law, then offer us £1500 for said damages and think that was ok... See more

Rated 1 out of 5 stars

Absolutely horrible- forcing to charge twice the amount on the day of moving. They will NOT categorically charge u what you were quoted and on the moving day u can’t really cancel too. Horrible experi... See more

Rated 1 out of 5 stars

Do not use Anyvan! They significantlydamaged the property on moving out possessions. They dented and scratched the stove (also broke the door), washing machine and fridge. Wardrobe paintwork scratched... See more

Rated 5 out of 5 stars

We just wanted to say a huge thank you to Rod and Dennis for the efficient and professional way you handled our move. Your hard work and attention to detail made what could have been a stressfu... See more

Company details

  1. Vehicles & Transportation

Written by the company

Anyvan Business provides scalable and sustainable transport solutions for both automotive and larger-than-parcel markets. Whether it's a car or sofa, our experience combined with our range of services help build the perfect solution no matter the complexity. Fulfilled by our nationwide network of verified transport partners, all business clients are supported by an outstanding team of account managers committed to delivering an exceptional service.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

219 reviews

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1-star

Replied to 11% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Punctual and helpful

The pick up guys were early and helped move the office materials quickly and efficiently. They arrived at the destination when they predicted and the job was handled smoothly and quickly. I would absolutely use them again if I needed to move office again.

December 8, 2016
Unprompted review
Rated 3 out of 5 stars

Boxes

Although we asked for Boxes or crates and were told the driver would have them non were supplied as they did not have any. It was a good job we had our own boxes although not enough or I don't know how we would have coped

November 29, 2016
Unprompted review
AnyVan Business logo

Reply from AnyVan Business

Dear Shirley,

We are aware of the incident and profoundly apologise for the frustration caused. We have taken this matter up with our supplier and taken measures for incidents like this never happen again.

Should you wish to discuss further, please don't hesitate to contact us.

Kind Regards,

The AnyVan Corporate Team

Rated 5 out of 5 stars

Excellent Service

This company provide an excellent service all the way through from the initial phone call to the confirmation delivery e-mail. Fantastic, would definitely use again.

November 29, 2016
Unprompted review
Rated 2 out of 5 stars

LACK OF COMMUNICATION THEIR END - PIANO REMOVAL

Requested nearer 2pm on a 12 til 2 slot - they turned up at 11.50! Specifically told which entrance which was on the delivery notice and they turned up at wrong entrance and slightly grumpy about having to change. Specifically told them that the piano would have to go up stated number of steps and turns and that our lift was not big enough. Removers said they couldn't take it up steps and had been told there was a lift! Did manage it in the end but not sure how many more things could have gone wrong!

November 29, 2016
Unprompted review
AnyVan Business logo

Reply from AnyVan Business

Dear Sarah,

We do apologise for the inconveniece you had with our service. We are fully aware of the incident. Unfortunately complications do arise frequently during removals and we do our best to anticipate any unforseen cicumstances to minimize the risk of issues such as this happening.

We are working and evolving continuously to offer you with the best transportation solution for your company!

If there is any additional information you wish to discuss please feel free to contact us.

Kind Regards,

The AnyVan Corporate Team

Rated 5 out of 5 stars

Very Professional

Excellent Customer Service. Very easy system to use. Knowledgeable staff. Kept informed. Payment after service complete. Definitely recommend and would re -use.

November 29, 2016
Unprompted review
Rated 5 out of 5 stars

Easy, cheap and friendly!

I spoke with Dave at AnyVan corporate. I spoke with him, told him about the order so that he could obtain quotes. He put me in touch with his favourite driver Chris who gave me a good quote - 4 times cheaper than I'd been quoted elsewhere! The goods have been picked up and delivered. Chris the delivery man was lovely, and he picked up the goods on time and arrived on time! Even phoning ahead to warn of his arrival. Perfect!

November 29, 2016
Unprompted review
Rated 5 out of 5 stars

Great service

Easy and simple service. Great customer support from the office based guys too!

November 16, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent swift services - collected and delivered as promised . Polite delivery men and a great price. Will definitely use them again.

November 16, 2016
Unprompted review
Rated 1 out of 5 stars

Poor, unacceptable, unreliable Service

I am really disappointed with the service which was provided to ourselves, after numerous in depth phone calls, emails, scaled drawings of our layout AnyVan failed to pass the relevant information onto the persons who carried out the job. Not only was they unaware of the full content of the job which caused them to be unequipped, the size of the van provided was to small, this caused 5 trips back and forth to our warehouse - delayed the "one" day job causing our staff to work until 9:30PM, not only was we working over they also had to help unload files into boxes to try and speed up the process as they presumed 2 men could lift a standard 4 drawer cabinet with files/paper work in which was advised via email and telephone contact. When calling AnyVan to explain the troubles we are experiencing with themselves they was very unhelpful and attempted to blame ourselves for the information provided when we have been the ones constantly emailing and phoning them to make sure they have detailed information to enable the removal smoothly. When loading the cabinets/files at the warehouse they was not put back in numerical order they was almost thrown in any order which is now causing myself and staff to correct the mistakes made by the poor quality provided. Due to the inconvenience caused we will not be using this company in the future.

November 15, 2016
Unprompted review
AnyVan Business logo

Reply from AnyVan Business

Dear Bhupinder,

We do apologise for the experience you had with our service. We are fully aware of the issues raised and our team was in continuous communication with you as the job was in progress. As this is an ongoing post-completion issue we are still in communication with you to apeease any frustration.

We are working and evolving continuously to offer you with the best transportation solution for your company!

Kind Regards,

The AnyVan Corporate Team

Rated 5 out of 5 stars

Excellent

I am just so impressed with the service and price. Your men couldn't have been nicer and I will use you always from now on. Just excellent can't get over how wonderful you are and why I never used you before. Thank you so very much.

November 8, 2016
Unprompted review
Rated 5 out of 5 stars

A very reliable company

Very reliable kept you informed every step of the way. Service was very prompt and I would recommend them to others

November 7, 2016
Unprompted review
Rated 5 out of 5 stars

Exceptional service

This service was carried out efficiently and professionally.
The driver arrived early, loaded his van up without any fuss and proceeded to take the documentation to its destination.

November 7, 2016
Unprompted review
Rated 5 out of 5 stars

New customer feedback

Dave looked after my request quickly and professionally. The driver Garry was very personable, turned up on time and the deliveries were made on time. Will definitely use this service again
Many Thanks
Lorna@ Daniel Owen Ltd

November 7, 2016
Unprompted review

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