Quick delivery time from ordering & the delivery guys were absolutely fantastic, took due care & attention to ensure our new American style fridge freezer was brought into the house the safest way wit... See more
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Review summary
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Easy online ordering. Delivery guys were suppurb... just the right mix of friendly vs business. As paid for, they unpacked and brought new fridge inside for me... and removed the old one to take it aw... See more
Great service on the delivery day so rated with a high score. I did find it a little challenging placing my order as I wasn’t sure if the products I picked would all match and at the last minute save... See more
Very easy website to maneuver around immediate/next day delivery which was essential as it was a fridge/freezer that was being delivered. Found the tracking system was very useful was able to follow... See more
Company details
- Appliance Store
- also in
- Electronic Spare Parts and Components Store
- Electronics Store
- Hi-fi shop
- Kitchen Supply Store
- TV store
ao.com
Written by the company
- Price Match Promise
- We won’t be beaten on price. If you find your product cheaper, we’ll refund the difference.
- Delivery 7 days a week
- Choose a day – and even a time slot – that suits you. It’s just how we roll.
- 1000s of electricals
- From washers to wine coolers and hobs to headphones, we’ve got what you need.
- The AO Way
- Delivery. Recycling. Installation. We go the extra mile to make you smile.
- Delivery to any room
- Big electricals are no good on the doorstep. It’s why we deliver the bulky stuff to any room you like.
- Choose a 4 hour timeslot
- Don’t wait in all day. Our short delivery windows suit every schedule.
- 30-day Returns
- Changed your mind? No probs. Returns are easy- peasy.
Contact info
United Kingdom
- 0161 470 1200
- www.ao.com
4.9
Excellent
1M reviews
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Straight forward and easy to deal with
Straight forward and easy to deal with. The delivery guys are fantastic.
October 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Refused installation
AO driver arrived this morning to deliver and install a dishwasher, but he claimed it could not be installed because the water connector would not fit with the existing pipes. A change in the angle of the pipe bringing the water in would be needed, he said. Then I went to take pictures to explain to a 3rd party plumber what was needed to be done, but realized I could fit the connector properly without even touching any existing pipes. Basically driver was either not capable or didn't want to do it, or who knows. I called customer service, explained and offered evidence, but they said it was up to the driver to install it or not (even the justification for refusing is not true). I've now sent an email with a video evidence showing that the connector fits, requesting an explanation, and another driver to complete the work. I'll update in case of any response, but it's already a disappointment.
I've scan a few reviews and noted that I am not the only one with unjustified refuse for installation.
October 5, 2026
Unprompted review
Reply from ao.com
Hello Fede
Thank you for writing us a review.
I am sorry to hear about the issue with the installation service, this is the last thing we expect to happen. We have tried to call you to discuss your review but unfortunately there was no answer, apologies if we called at a bad time.
We will aim to contact you again in the next 48 hours so we can discuss your review.
Thanks
Joseph AO
Delivered on schedule
Delivered on schedule. Left guys to get on with it whilst I dealt with another issue. They let me know when they were changed over. No sign left of the old appliances or the new packaging. All tidy and done in good time.
October 1, 2026
Great job done quickly.
October 5, 2026
Well tracked and timed.
October 5, 2026
Your delivery drivers helpful and…
Your delivery drivers helpful and happy.Very rare, Everything went as promised.
October 5, 2026
quickly and efficiently
The delivery was delayed, but I was notified by phone that they would be later. They quickly and efficiently removed the old refrigerator and installed the new one. It took maybe 10 minutes. The delivery people were very nice.
October 5, 2026
the lads who delivered where friendly…
the lads who delivered where friendly and helpful delivered on time with a smile makes all the difference
October 3, 2026
Delivered in the time stated.
Delivered in the time stated.
Very cheerful, helpful and polite delivery drivers.
October 5, 2026
Excellent
Easy to choose a replacement washer thanks to the product info. Was able to pick a day suitable for us and the new machine was installed within 30 minutes with the old taken away along with the packaging, for a fee but worth it. Brilliant price on the new machine and was kept updated throughout. Well done AO, another smooth purchase and delivey
October 1, 2026
Faultless service
Faultless service! Delivery spot on and just generally good to deal with
October 1, 2026
Seemless order
Seemless order, customer service first class, the delivery was just as expected with the delivery drivers communication spot on. Thank you.
October 5, 2026
Great service from start to finish
Great service from start to finish. From ordering to delivery.
Will definitely recommend to others.
October 1, 2026
Delivery guys were great
Delivery guys were great, took everything away and set up as requested 5 star
Only issue with the Beko fridge is that I'm unable to take the bolts of the door to change it around, they are too tight
October 5, 2026
Still waiting for the rest of my order
Still waiting for the rest of my order, ordered on the 29th September. Email giving the wrong information. All clear now after phoning customer services.
October 1, 2026
Reply from ao.com
Hello Don
Thank you for writing us a review.
I am sorry to hear about the issue with your order.
I can see one of my colleagues is monitoring this issue for you.
Thank you for your feedback.
Joel AO
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