ao.com Reviews 

1,059,514
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 215,110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient delivery service, noting that teams are polite, courteous, and keep buyers well informed of arrival times. People also highlight the exceptional and friendly support provided by staff members who handle questions with great professionalism. Shoppers consistently mention that ordering online is simple, prices are competitive, and products arrive exactly as described. However, some people noted occasional scheduling adjustments or minor differences in appliance specifications compared to their previous models. A few reviewers also experienced minor coordination challenges regarding delivery dates or extra installation services.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the prompt arrival times and... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly during deliveries and... See more

Service

Reviewers mention positive feedback about service, highlighting efficient communication, quick installations,... See more

Product

People report high satisfaction with the product range and quality. Consumers highlight that items arrive... See more

Order

Users describe positive interactions with order, highlighting a consistently smooth and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy ordering online. Swift delivery and kept well informed of delivery times. Due to illness the original delivery driver had to be replaced. This was not a problem as the gentlemen that delivered... See more

Rated 5 out of 5 stars

I ordered a microwave from AO to replace a 16 year -old fitted microwave which kept fusing the circuit breaker. This was delivered within a few days. The fitter discovered that the power had shorted... See more

Rated 5 out of 5 stars

I've always used AO for all my appliances, since 2014 when I moved into my first home. The guys waited for me to pick up guys. That one great service turned into a life long customer. The prices are a... See more

Rated 5 out of 5 stars

Very good service giving good advance notice of arrival time. Polite team. Took away all the packaging. Ability to have a Sunday delivery was useful. Showed the machine working with water and no le... See more


Company details

  1. Appliance Store
  2. Electronic Spare Parts and Components Store
  3. Electronics Store
  4. Hi-fi shop
  5. Kitchen Supply Store
  6. TV store

ao.com

Written by the company

Price Match Promise
We won’t be beaten on price. If you find your product cheaper, we’ll refund the difference.
Delivery 7 days a week
Choose a day – and even a time slot – that suits you. It’s just how we roll.
1000s of electricals
From washers to wine coolers and hobs to headphones, we’ve got what you need.
The AO Way
Delivery. Recycling. Installation. We go the extra mile to make you smile.
Delivery to any room
Big electricals are no good on the doorstep. It’s why we deliver the bulky stuff to any room you like.
Choose a 4 hour timeslot
Don’t wait in all day. Our short delivery windows suit every schedule.
30-day Returns
Changed your mind? No probs. Returns are easy- peasy.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1M reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,059,514)

205,843 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I will most certainly recommend so to…

I will most certainly recommend so to anyone.A special mention to Elyas whom I spoke to on the phone,I made a big mistake on my order and he sorted everything out for me,a very charming,helpful man.
My delivery and installation of the fridge/freezer went swimmingly,the 2 guys were most pleasant.
Thank you.

September 15, 2026
Rated 5 out of 5 stars

AO.Com Review 10/10

Early morning call - two very polite and professional customers agents removed the old fridge, unpacked and brought the new fridge into the kitchen. Reminded me to leave the fridge for 4 hours to allow the gas to settle. 10/10 very happy and will purchases large electrical household items again.

September 11, 2026
Rated 5 out of 5 stars

Brilliant

Brilliant, from start to finish the service and communication was excellent. Delivery guys friendly , helpful and knowledgeable. Definitely will be buying again from AO.

September 15, 2026
Rated 1 out of 5 stars

Ordered a Macbook Neo on Saturday…

Ordered a Macbook Neo on Saturday saying will be delivered on Tuesday. Received a message on Sunday that the laptop will be with you in an hour. I didn’t want to have it next day. I managed to change the delivery date to Tuesday asap but as of today they can’t deliver it saying on Wednesday. Just wondering what is this service in 2026 ??

September 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from AO

Excellent service from AO, as usual. Our cooker arrived on time and Jack, the engineer, was a star. He kept us informed throughout the fitting process, was easy to talk to and very friendly. Very happy

September 15, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look