Easy ordering online. Swift delivery and kept well informed of delivery times. Due to illness the original delivery driver had to be replaced. This was not a problem as the gentlemen that delivered... See more
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Company details
- Appliance Store
- Electronic Spare Parts and Components Store
- Electronics Store
- Hi-fi shop
- Kitchen Supply Store
- TV store
ao.com
Written by the company

- Price Match Promise
- We won’t be beaten on price. If you find your product cheaper, we’ll refund the difference.
- Delivery 7 days a week
- Choose a day – and even a time slot – that suits you. It’s just how we roll.
- 1000s of electricals
- From washers to wine coolers and hobs to headphones, we’ve got what you need.
- The AO Way
- Delivery. Recycling. Installation. We go the extra mile to make you smile.
- Delivery to any room
- Big electricals are no good on the doorstep. It’s why we deliver the bulky stuff to any room you like.
- Choose a 4 hour timeslot
- Don’t wait in all day. Our short delivery windows suit every schedule.
- 30-day Returns
- Changed your mind? No probs. Returns are easy- peasy.
Contact info
United Kingdom
- 0161 470 1200
- www.ao.com
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I will most certainly recommend so to…
I will most certainly recommend so to anyone.A special mention to Elyas whom I spoke to on the phone,I made a big mistake on my order and he sorted everything out for me,a very charming,helpful man.
My delivery and installation of the fridge/freezer went swimmingly,the 2 guys were most pleasant.
Thank you.
Easy ordering
Easy ordering, lots of delivery dates available. All very straightforward.
Excellent service all round
Excellent service all round, good pricing and super efficient delivery service too.
Great experience, returning customer
Great website, lots of choice and brands, good value and quick delivery
It has been a fantastic service from…
It has been a fantastic service from start to fitting
Changed my delivery day very easily and…
Changed my delivery day very easily and the item was delivered bang on time.
Excellent as per usual
AO.Com Review 10/10
Early morning call - two very polite and professional customers agents removed the old fridge, unpacked and brought the new fridge into the kitchen. Reminded me to leave the fridge for 4 hours to allow the gas to settle. 10/10 very happy and will purchases large electrical household items again.
Brilliant
Brilliant, from start to finish the service and communication was excellent. Delivery guys friendly , helpful and knowledgeable. Definitely will be buying again from AO.
Brilliant communication
Brilliant communication
Arrived on time
Very helpful and professional young men.
Ordered a Macbook Neo on Saturday…
Ordered a Macbook Neo on Saturday saying will be delivered on Tuesday. Received a message on Sunday that the laptop will be with you in an hour. I didn’t want to have it next day. I managed to change the delivery date to Tuesday asap but as of today they can’t deliver it saying on Wednesday. Just wondering what is this service in 2026 ??
everything went well
I am so pleased that everything went according to AO's promise
Excellent service no problem with…
Excellent service no problem with exchange very helpful staff on the phone and delivery people very efficient
Excellent service from AO
Excellent service from AO, as usual. Our cooker arrived on time and Jack, the engineer, was a star. He kept us informed throughout the fitting process, was easy to talk to and very friendly. Very happy
The guys who delivered were very polite…
The guys who delivered were very polite and did a great job fitting the washing machine
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