Aoolia Reviews 

1,172
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 220 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products, highlighting the unique and stylish designs available, which many find superior to competitors. Many people appreciate the excellent quality of the items and the very fair pricing, making them a great value compared to traditional retailers. The website is frequently described as easy to navigate, offering a smooth and straightforward ordering process, including simple prescription uploads and various payment options. However, some customers also noted concerns regarding the ordering process, specifically mentioning longer delivery times and difficulties with returns.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the comfortable, trendy, and... See more

Price

Reviewers consistently express satisfaction with the pricing, noting that prices are reasonable, fair, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the well-made frames and good... See more

Order

Customers had ambiguous experiences with order, with many reviewers finding the ordering process to be easy,... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of navigation, selection, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was good, the saving of the informations could be a bit better, but as long as the glasses come quickly, everything´s ok.

Rated 5 out of 5 stars

Ordered from Aoolia a couple of times now, always great quality. Love the choice of frames and array of styles on offer. Very simple and easy to navigate and tailor the lenses to your specific require... See more

Company replied

Rated 5 out of 5 stars

I really like the design of my glasses so far! I picked the geometric aviators, and I could attest to not seeing that design anywhere else! Additionally, they weren't too pricey.

Rated 5 out of 5 stars

So much to choose from, Easy to fill in prescription. At 66 I normally visit opticians but this was such fun trying them all on. Just looking forward to receiving them and wearing them.

Company replied


4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,172)

380 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Customer service is non existent

Customer service is non existent. Have tried to resolve shipping issue with them several times. I only get an autogenerated response. The tracking number that was provided to me is not recognized by any of my local carriers. I've called them ALL looking for the package that I keep getting an email that says it's undeliverable. No one has my package. And now I'm being threatened to be charged added fees. At this point, I feel scammed out of $130. The frustration of calling every shipping carrier in my region only to be told the tracking number I provided returns no results and that my package isn't at their facility. The stress isn't worth it. I wish I had just gone to the local eyewear store and spent the extra money.

June 8, 2026
Unprompted review
Aoolia logo

Reply from Aoolia

Dear Customer,

Thank you for your message, and please accept our sincerest apologies for the delayed reply. Our team operates in a different time zone, which sometimes causes a longer response time than we would like. We truly regret that this added to your frustration, and we appreciate your patience and understanding.

We are very sorry to hear about the problems you have experienced with your shipment. We completely understand how exhausting it must have been to call every local carrier and receive no answer – and on top of that, to receive automated replies and a threat of extra fees. That is absolutely not the experience we want any of our customers to have.

Let us explain what may have happened:

International shipments are handed over to a local carrier once they arrive in your country. In many cases, the local carrier assigns a new tracking number for the final delivery. This is why the tracking number we provided might not be recognised by your local carriers – it is the international number, not the domestic one.

We have checked our system, and we see that delivery attempts have been made. However, if the package is truly lost or cannot be located, we take full responsibility.

Please rest assured that you will not be charged any additional fees for this issue. If we have caused this inconvenience, we will cover all costs.
What we ask you to do:
If you still have not received your order and no carrier can find your package, please send a new message to our official customer service email address (found on our website). In that message, include your order number and a brief note that the package appears to be lost. Do not reply to this email – use the official address so that our team can properly log your case and prioritise it.

Once we receive your email through that channel, we will immediately arrange a replacement shipment at no extra cost to you. We will also use a more traceable shipping method to prevent this from happening again.

We deeply regret that you have had to go through all this stress. We value your business and wish you had not felt compelled to buy elsewhere. Please give us one more chance to make things right.

Thank you for your understanding, and we look forward to resolving this for you promptly.

Warm regards,
AOOLIA

Rated 5 out of 5 stars

Easy and quick

Very easy to insert all the lenses details and choose. Quick ordering. Looking forward to receiving the my order and check the quality

June 7, 2026
Unprompted review
Rated 5 out of 5 stars

New User

I saw the ads while looking for other frames [of course since all of our information is shared] and I immediately saw frames I liked. I saw some interesting color combos. It got better once I saw the options on lens tinting. The website was easy to use, prices were good and my first time using the site I ended up with three pairs of glasses.

June 1, 2026
Unprompted review
Rated 4 out of 5 stars

Great Virtual Try-On Feature!

I really like that there is an option to virtually try the glasses on using my own photo. It made it much easier to choose the lenses and frames that suit my face best.

I haven't received my glasses yet, so I can't comment on the quality or fit just yet. However, the ordering experience has been smooth so far, and I hope the product meets my expectations. I'm looking forward to receiving my glasses from the Aoolia team and hope they won't disappoint. Let's see!

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered More

Glasses came without issue. I ordered two pair and they fit beautifully!! I love all the different unique styles they have and just ordered two more new glasses with a coupon! Price and quick is great!

June 3, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look