A slight hiccup on first big order. One item ordered was not delivered but when contacted said it was with the courier on its way which turned out to be a lie.as I found out it was out of stock. Would... See more
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I had been seeing Aasom pop up into my FB page, and I was so skeptical thinking it was another of those fake/scam but I browse in their website and found that something I like to buy was cheaper so I... See more
I bought a unit for my kitchen and it was very well packed and numbered.Delivery was quicker than I thought it would be.It did come in 2 separate deliveries tho so that was the only negative.Very soli... See more
Really delighted with this product. So easy to attach and detach my hammock, and sooooo comfortable. Also seems very sturdy. Very good contact from Aosom from order to delivery.
Company details
Written by the company
We are a consumer retail site for Sporting Goods, Pet Supplies, Games and Toys, Health and Beauty, Household Electronics and Garden Furniture. Our website, quick and secure to use, supported by our experienced sales team who are available by phone, email or web-chat to answer any questions. We strive to source and supply products that are a mix of excellent value and high quality, all delivered speedily and safely. We offer: Free IE delivery, 14 day Product Return Policy (T&Cs apply).
Contact info
United Kingdom
- www.aosom.ie
4.5
Excellent
4K reviews
Asks customers to review
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The order arrived on time and in…
The order arrived on time and in perfect order.
Great service
August 21, 2026
Excellent service. Top class product
Great access to products on the website. Each product details self explanatory. Superb details about each product
August 21, 2026
May use AI-assist with repliesRead more
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Can I return the extra stools i wanted…
Can I return the extra stools i wanted 2 but you sent 4 I did not know the came as a set of 2
August 22, 2026
Reply from Aosom IE | Online Store
Dear Ray,
Thank you for getting in touch. We understand that you intended to order two stools but received four, as you were unaware that they were supplied as a set of two.
We are happy to find out that you already contacted our customer support team and mutually agreed to keep the item in return of certain partial refund.
We apologise for any confusion caused regarding the product quantity and appreciate your understanding.
Kind regards,
After Sales Team
Product was good but shipping was slow
Product was good but shipping was slow, given a tracking number on enquiry of my order . The tracking number provided wasn't in DPD system. Delivery was closed to 3 weeks
August 21, 2026
Reply from Aosom IE | Online Store
Dear James,
Thank you for taking the time to share your feedback. We are pleased to hear that you were happy with the product, but we are very sorry that your delivery took almost three weeks and that the tracking information provided was not initially recognised by DPD.
We understand how frustrating it must have been to wait so long for your order, especially when you were unable to track its progress. We sincerely apologise for the inconvenience and lack of timely delivery updates.
Your feedback regarding the delivery times and tracking information is important to us, and request you to please contact on our email address: service@aosom.co.uk and designated team will try their best to resolve this issue for you.
Thank you for your patience and understanding.
Kind regards,
After Sales Team
Great garden swinging seat/bench
Extremely good quality, very robust and looks exceptional. Very comfortable whilst using the swinging bench seat in the garden
August 21, 2026
Very sturdy products
August 19, 2026
Very good service, and good quality product,
order was delivered in less than 24 hours, which was a huge help. Items are exactly as expected, and solved a problem for us. ordering was easy, and the items were well packed, which avoided transit damage,
August 5, 2026
price great
price great. delivery fast. assembly difficult with poor instruction booklet. not very sturdy. would not buy again. will do its job.
August 3, 2026
Unprompted review
Reply from Aosom IE | Online Store
Dear Patrick,
Thank you for taking the time to share your feedback. We are pleased to hear that you were happy with the price and delivery speed. However, we are sorry that you found the assembly difficult due to the instructions and that the product did not feel as sturdy as expected.
We understand how important clear assembly instructions and good product quality are, and we will take your comments on board to help improve our products and documentation.
We appreciate your honest feedback and hope the product continues to serve its intended purpose.
Kind regards,
After Sales Team
excellent service .
excellent service .. received my items in 2 days..would highly recommend this company…
August 1, 2026
Quality produQuality products with a cheaper and reasonable price compare to other stores. And free delivery as well!cts with a cheaper and…
Quality products with a cheaper and reasonable price compare to other stores. And free delivery as well!
August 11, 2026
Reply from Aosom IE | Online Store
Dear Sophian,
Please accept our sincerest apologies for this frustrating mix-up. We completely understand your disappointment in receiving the wrong color, and we are so sorry for the inconvenience this has caused you. We want to make this right immediately. Could you please confirm the correct color you were expecting and attach a quick photo of the item you received and share with us service@aosom.ie .
As soon as we have this,the relevant team will get back to you via Email and try their best to assist you further.
Thank you for your patience while we get this sorted out for you as quickly as possible.
Warm regards,
After Sales Team
Good quality for price
August 18, 2026
Very disspaointed with the service and…
Very disspaointed with the service and in particular the Delivery. Im waiting over 2 weeks and they cant track the order. I contacted Customer service as directed on the Website. The service officer was rude and just try tried to throw me off to a different department. never use this company again
August 17, 2026
Unprompted review
Reply from Aosom IE | Online Store
Dear Michael,
Please accept our sincere apology about the delay with your order and the experience you had when contacting our Customer Service team. We completely understand how frustrating it must have been to wait over two weeks without receiving a clear update regarding the whereabouts of your parcel.
Please accept our sincere apologies for the inconvenience caused and for the manner in which your concerns were handled. This is certainly not the level of service we aim to provide.
We appreciate you taking the time to share your feedback, and we will take it seriously to help improve both our delivery service and customer support.
Kind Regards,
After Sales Team
Love my swing chair the delivery was …
Love my swing chair the delivery was so fast I will be shop hear again love it
August 10, 2026
Untrustworthy company
Ordered a gazebo on 27th June for a party planned for 10th July, latest delivery date quoted was 3rd July.
Gazebo did not arrive. Emailed and rang nearly every day to ask if I would receive it by day It was needed or should I source one somewhere else and the responses just fobbed me off. I understood there could be delay with order, just wanted to know would I have it in time. The customer service representatives on phone calls were very unhelpful and condescending. Gazebo did not arrive on time. I had to source and buy another one. Ordered gazebo arrived a few days later even though I had cancelled order. Courier picked it up again the next day but I have only just received my refund this weekend.
Would never buy from Aosom again and would give it zero stars if there was an option to.
July 6, 2026
Unprompted review
Reply from Aosom IE | Online Store
Dear Elaine,
We are truly sorry for the disappointment and inconvenience caused by the delay with
your gazebo order, particularly as you had purchased it specifically for your party on 10th July and had been given an expected delivery date of 3rd July.
We understand that the most important thing for you was receiving a clear and honest update so you could make alternative arrangements if necessary. We regret that our responses did not provide the reassurance or clarity you needed and that your interactions with our Customer Service team left you feeling unsupported.
We are also sorry that the gazebo arrived after you had already cancelled the order and made alternative arrangements, resulting in further inconvenience. Although the item was collected promptly afterwards.
Please accept our sincere apologies for letting you down on this occasion. Your feedback regarding both the communication and service you received has been noted and will be shared with the relevant teams for review.
We fully understand your disappointment and regret that your experience has affected your confidence in shopping with us.
Kind regards,
After Sales Team
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