I made a double payment (my mistake) and hence wanted a refund on one of the payments. APCOA acknowledged my request that day and then just over 3 weeks later a received an email informing me that I... See more
Company replied
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Review summary
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Reviews shaping this summary
Found it very difficult to get through by phone on the number provided. 6 calls, all with a 20 minute wait and then at the end of each 20 minutes a message that everyone is busy and I... See more
Company replied
let me start with negatives ...I am sure its not only my experience ...the online chat is confusing ...and frustrating ..especially if u considered aged ..or have any learning difficulty as an adult... See more
Company replied
Company details
Written by the company
Find secure, high-quality APCOA car parks in cities, towns, stations and airports across the UK. Save time by pre-booking or purchase a season ticket.
Contact info
Cowley Road 4-10, UB8 2XW, Uxbridge, United Kingdom
- www.apcoa.co.uk
4.2
Great
46K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Mistakenly booked at the wrong car park
I mistakenly booked a full week at the wrong mid-stay carpark and had to hastily leave same day, but thanks to APCOA and Samantha B received a full refund.
June 24, 2026
Unprompted review
Reply from APCOA UK
Thank you for sharing your experience. We're delighted to hear that Samantha B was able to assist you after your booking mistake and arrange a full refund. We understand that errors can happen, especially when travel plans are involved, and we're pleased we could help resolve the situation quickly. We'll be sure to pass your kind words on to Samantha. Thank you for your feedback
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
My experience with donkies APCOA and…
My experience with these donkeys APCOA and the debt collection companies they have instructed (Debt Recovery Plus, Ampira and Trace) has been extremely disappointing.
I am a private hire driver, so I fully understand airport rules and my responsibilities. I would also like to emphasise that this was not an isolated incident. I made multiple genuine attempts to pay the Manchester Airport drop-off charge, but each time the online payment system displayed the message, "The authorisation request has been declined." To investigate the issue, I contacted APCOA and also spoke to my bank. My bank confirmed that there was no problem with my account, that I had sufficient funds available at the time, and that the declined payments were not caused by my bank.
Because I experienced this problem on several occasions, I became reluctant to accept jobs to Manchester Airport as I was concerned that I would continue to encounter the same payment issue and risk receiving further Parking Charge Notices despite my genuine attempts to pay.
To ensure this cannot happen again, I have now registered an account with APCOA's online payment system. This demonstrates my commitment to complying with the drop-off charge requirements and taking proactive steps to prevent any similar issues in the future. I respectfully ask that you take these circumstances into account when considering my appeal.Despite explaining my circumstances and submitting an appeal to APCOA, my appeal was rejected without what I believe was proper consideration. I feel that the amount they are demanding is unfair and disproportionate.
This matter has now been ongoing for around eight months. During that time, I have exchanged numerous emails and letters in an attempt to resolve the issue reasonably, but I have made very little progress. I have now escalated my complaint to POPLA and am waiting for their decision.
I also repeatedly informed Debt Recovery Plus, Ampira and Trace that I would not deal with debt collectors and asked them several times to stop contacting me and return the case to APCOA so I could deal directly with the parking operator. Despite making my position clear, the situation has continued to cause unnecessary stress and frustration.
My advice to anyone receiving debt collection letters is not to panic. Standard letters demanding £170 or even £340 and asking for payment within a short period, while warning of possible legal action, can be intimidating. Take the time to understand your rights, seek independent advice if needed, and respond appropriately rather than acting out of fear. If you believe you've been treated unfairly or that a company's practices may be misleading or unfair, you can also consider raising your concerns with the Competition and Markets Authority (CMA).
Based on my experience, I found the entire process to be unfair, time-consuming and lacking meaningful communication. I would encourage anyone dealing with these companies to keep copies of all correspondence, stand your ground if you genuinely believe you are in the right, and make full use of the independent appeals process.
This review reflects my personal experience and opinions.
This version conveys your concerns strongly while avoiding categorical claims such as "these parking companies are bending the law," which could be difficult to substantiate. Instead, it encourages readers to know their rights and, if they have concerns, report them to the CMA.
July 17, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review
We appreciate all reviews that come though.
I have requested more details from you. This will allow me to pass onto the relevant departments. It will also allow me to investigate this matter.
I will wait for your reply.
Kind Regards
APCOA UK
Paul was very helpful and I am happy…
Paul was very helpful and I am happy with the the outcome. I don’t think the app is amazing but Paul was able to help instead so I would use this car park again.
July 12, 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your feedback. We're delighted to hear that Paul was able to assist you and resolve your issue, and we'll be sure to pass on your kind comments to him.
We're sorry to hear that your experience with the app did not meet your expectations. We appreciate your honest feedback, as it helps us identify areas where we can improve. We're pleased that Paul's support made a positive difference, and we hope to provide you with an even better experience next time you visit.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Great customer service from Samantha B.
Great customer service from Samantha B.
We have parked at Luton many times and found the booking and the parking itself a very easy process.
My enquiry on our last visit was dealt with quickly and with excellent customer service.
July 15, 2026
Unprompted review
Reply from APCOA UK
Thank you for your wonderful feedback. We're delighted to hear that you've found both the booking process and parking experience at Luton easy across your visits.
It's especially great to know that Samantha B. provided you with excellent customer service and resolved your enquiry quickly. We'll be sure to share your kind words with her, as we know she'll appreciate the recognition.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
helpful but slow to get to front of the…
helpful but slow to get to front of the chat queue
July 16, 2026
Unprompted review
Reply from APCOA UK
Thank you for your review.
We're pleased to hear that you found our team helpful. We also appreciate your feedback regarding the wait to reach the front of the queue. We understand that waiting can be frustrating, particularly during our busier periods, and we're continually looking at ways to improve our service and reduce waiting times.
Thank you again for your feedback
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
I forgot to pay the £7 Heathrow…
I forgot to pay the £7 Heathrow drop-off charge within the required time limit. When I later went online to make the payment, I accidentally paid for a new drop-off instead, as the original charge was no longer available.
I contacted customer services to explain what had happened, and I was pleasantly surprised by their response. They refunded the incorrect payment and reduced the late payment charge back to the original £7 fee.
I honestly didn't expect such a fair and understanding outcome from a parking company. Their customer service team was helpful, reasonable, and resolved the issue quickly. A great example of putting customers first. Thank you!
June 20, 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that our customer service team was able to resolve the issue for you and provide a fair outcome. We understand that mistakes can happen, and we're always happy to help where we can.
Your kind comments mean a great deal to the team, and we're pleased we were able to turn your experience into a positive one
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
The carpark is best location for me
The carpark is best location for me. The car park is clean and well lit.
July 14, 2026
Reply from APCOA UK
Thank you for your review.
We're pleased to hear that our location is convenient for you and that you found our car park clean and well lit. Providing a safe, accessible, and well-maintained facility is important to us, and we're delighted your experience reflected that.
We appreciate your feedback
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
This is my first time to appeal for a refund
This is my first time to appeal for a refund for a penalty fine I know I did not knowingly acted on. Thank you to the people of APCOA whom I would like to thank.
First person was the gentleman who advised me to pay the penalty of £7 before it escalated to the full £100+ fine then gave me the Link to write an appeal.
Stephanie and Hannie who were professional in their proactive response to my appeal. God Bless you all. Grateful thank you.
Patricia WD68XGZ
June 28, 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your experience.
We're delighted to hear that our team was able to assist you throughout the appeals process. It's especially pleasing to know that the advice you received initially, along with the support provided by Stephanie and Hannie, helped resolve your query quickly and professionally.
We'll be sure to pass your kind words on to the team—they'll be delighted to know their efforts made such a positive difference.
Thank you again for your thoughtful review
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Hannie J solved my issue
Hannie J solved my issue
Followed up on the email I had sent in and acted on it which meant I wasn't left with a big fine !
July 15, 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to leave us a review.
We're delighted to hear that Hannie was able to resolve your issue and follow up on your email promptly. Providing helpful, efficient support is something we take great pride in, and it's wonderful to know that her assistance helped you avoid a larger charge.
We'll be sure to pass your kind comments on to Hannie.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Really frustrating booking process…
Really frustrating booking process impossible to get information AI tool inadequate could not answer the simplest questions
July 15, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
I will pass your comments onto the relevant department.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Great customer service from Samantha B
Great customer service from Samantha B. Smooth refund on purely good will basis. Thank you!
July 15, 2026
Unprompted review
Reply from APCOA UK
Hi,
Thank you for taking the time to share your kind feedback. We're delighted to hear that Samantha B. provided you with excellent customer service and was able to assist with your refund. We'll be sure to pass your compliments on to her—it will mean a lot to her.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Great customer services response, but the car park experience was stressful
The parking experience was not good due to lack of clear payment instructions when parking an EV during a 30min drop-off. What was meant to be £1 cost me £21.50. I left the car park overcharged, disappointed and stressed. This process and how it is communicated should be improved.
However, the customer support agent from APCOA Parking UK was very helpful in sorting it out. Thanks Samantha B for your prompt resolution.
July 6, 2026
Unprompted review
Reply from APCOA UK
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that your parking experience was frustrating and that the payment process for your EV parking wasn't as clear as it should have been. We understand how disappointing and stressful it must have been to be charged more than you expected.
Your comments about the clarity of our payment instructions are appreciated and will be shared with the relevant team as we continually look for ways to improve our customers' experience.
We're pleased to hear that Samantha B. was able to resolve the issue promptly and provide the support you needed.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Nightmare parking issues solved easily by Paul
After our flight home was cancelled we arrived to pick up our car a day late from the car park where we were met with an additional charge of £225 due to my cars registration info being taken down wrong due to a technological error. Paul was incredibly helpful in helping us get our money back, stress free and straightforward. Emails back and forth were consistent and quick which is just what you need when you are dealing with the chaos of a cancelled flight.
Thank you for the help!
July 7, 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your experience. We're sorry to hear about the disruption caused by your cancelled flight and the additional stress of the unexpected parking charge.
We're delighted to hear that Paul was able to resolve the issue quickly and make the refund process straightforward for you. Providing prompt, clear support during situations like this is exactly what we aim for, and we'll be sure to pass your kind words on to Paul.
Thank you again for your feedback
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
What a shambolic and scam company
What a shambolic and scam company. They are the judas’s , Simon the tax collector and satanic gleaners of the world, making money from misery from ordinary honest people by their trickery and often fake “rules and “contracts” . They are the shylocks of the modern age, hiding within the margins of legal legitimacy. Challenge them and they will fade back into the evil shadows they emerged from. Shame upon anyone that works for them claimining “they are only doing their job”. They are an accursed enterprise founded upon falsehood, threats and fake legitimacy. If you work for them, you yourself are cursed. Claiming you were “just doing your job” will not save you. You are working for an evil, satanic enterprise. See how your Karma works out.
April 27, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We appreciate you taking your time to leave this. I will pass your comments onto the relevant department.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Excellent service and easy access.
July 9, 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
It all worked fine
It all worked fine, although it took us a while to work out how to leave with our pre-booking.
July 14, 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We appreciate you taking your time to leave this. I will pass your comments onto the relevant department.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Seemless
From booking to parking and leaving . The process was seemless.
The location was great and secure
July 14, 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
After my dealing with fran Waite…
After my dealing with fran Waite regarding a parking charge I found her response very professional and helpful thank you
July 1, 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your feedback. We're delighted to hear that Fran Waite provided you with professional and helpful service while assisting with your parking charge enquiry. We will be sure to pass your kind comments on to Fran, who I'm sure will appreciate your recognition.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
I recently dropped off friends off fro…
I recently dropped off friends off fro a holiday at Heathrow. Their pet in my care became very unwell. The stress and worry this caused + the vet visit, I forgot to pay the drop off charge in the given timeframe. I wrote to the Heathrow Terminal Drop Off Team, explaining the situation with supporting evidence and they kindly reimbursed the fine was issued. I am so grateful for their understanding and kindness. We need more of this, in this world.
June 17, 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your experience with us. We're very sorry to hear about your pet becoming unwell and understand how stressful that must have been.
We're pleased that our Terminal Drop-Off Team was able to review your circumstances and provide a positive resolution. We always aim to consider each case on its individual merits where appropriate, and it's wonderful to hear that our team's understanding and compassion made a difference during a difficult time.
Your kind words mean a great deal, and we'll be sure to share your feedback with the team.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
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