I made a double payment (my mistake) and hence wanted a refund on one of the payments. APCOA acknowledged my request that day and then just over 3 weeks later a received an email informing me that I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Found it very difficult to get through by phone on the number provided. 6 calls, all with a 20 minute wait and then at the end of each 20 minutes a message that everyone is busy and I... See more
Company replied
let me start with negatives ...I am sure its not only my experience ...the online chat is confusing ...and frustrating ..especially if u considered aged ..or have any learning difficulty as an adult... See more
Company replied
Company details
Written by the company
Find secure, high-quality APCOA car parks in cities, towns, stations and airports across the UK. Save time by pre-booking or purchase a season ticket.
Contact info
Cowley Road 4-10, UB8 2XW, Uxbridge, United Kingdom
- www.apcoa.co.uk
4.2
Great
46K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service, Terrible Tech
Found it very difficult to get through by phone on the number provided. 6 calls, all with a 20 minute wait and then at the end of each 20 minutes a message that everyone is busy and I should leave a message.
I left multiple messages and no-one responded.
There is no evidence that this line is even manned.
HOWEVER
When I DID get through (by selecting a different option to the Claims Team option (option 5) I was very pleasantly surprised
Luke Tempest, Service Agent, was friendly, knowledgeable, sympathetic and customer focused.
Solved my problem immediately whilst I was on the phone. Superstar indeed,
Note to APCOA. Relying on individual heroes to rescue you from poor tech and/or insufficient people is not generally considered a good long term business strategy.
Luke gets 5 stars, your queuing system gets none.
July 8, 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your detailed feedback. We're sorry to hear about the difficulty you experienced trying to reach our Claims Team and understand how frustrating that must have been. Your comments regarding our telephone system and response times are appreciated and will be shared with the relevant team for review.
We're delighted to hear that Luke was able to assist you once you got through. It's wonderful to know he provided friendly, knowledgeable, and efficient service, and we'll make sure your kind words and recognition are passed on to him. Thank you again for your honest feedback
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
I would like to commend the service
I would like to commend the service and understanding to my issue on booking into the APCOA of Aberdeen Airport
I already booked a car park space prior to my trave from Blackpool area, half way into my travel I urgently needed to return home for an family matter
I sent an email to your service centre and explained everything I could for a possible refund as I didn’t enter the airport
I would like to thank your after sales customer service Paul who was very understanding to this
I look forward to booking into again to use your services
Thank you
July 6, 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your experience. We're sorry to hear that your travel plans had to change due to a family matter, and we hope everything is okay.
We're delighted to hear that Paul was able to assist you with understanding and compassion, and that your experience with our customer service was a positive one despite the circumstances. We'll be sure to pass on your kind words and thanks to Paul.
We truly appreciate your feedback
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for your fantastic feedback! We're delighted to hear you found the car park spacious and comfortable to use. We appreciate your kind words and look forward to welcoming you back again soon.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
I was wrongly charged £50
I was wrongly charged £50 at the Drop Off exit, Glasgow Airport. Paul Harwood at Apcoa was brilliant. He looked into this for me and it transpired the cameras did not show me exiting, hence the high charge. Paul reacted to my query, quickly, with courtesy and ensured a refund of the money wrongly taken Big thanks.
June 29, 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your experience. We're sorry to hear about the incorrect charge, but we're delighted that Paul was able to investigate the issue and resolve it quickly for you. It's great to hear that his prompt, courteous service made such a positive difference, and we'll be sure to pass on your kind words and thanks to him.
APCOA UK
Easy to pre-book online
Easy to pre-book online. Great customer service—I accidentally booked for the following day because the date defaulted to the next day. I messaged them, and they promptly processed a refund.
July 8, 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Quick prompt service
Quick prompt service! FinnJ handled my query swiftly and sorted it with ease. Thank you!
July 9, 2026
Unprompted review
Reply from APCOA UK
Thank you for your wonderful feedback! We're delighted to hear that Finn J was able to handle your query quickly and efficiently. We'll be sure to pass on your kind words to Finn.
APCOA UK
Car park experience in Manchester City
Booked our parking ticket on line, instructions were easy to follow. Upon arrival in Manchester car park was easy to find, used the code that was sent to my phone, parking was sorted in seconds and the bonus,it was a 5 minute walk to our hotel
July 3, 2026
Reply from APCOA UK
Thank you for your fantastic review! We're delighted to hear that you found the booking process straightforward and that our arrival instructions made parking quick and hassle-free. It's great to know the car park was easy to find and that its convenient location, just a short walk from your hotel, made your trip even more enjoyable. We really appreciate your feedback and look forward to welcoming you again in the future.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Allow bookings to be amanded
All worked well on the day.
However I did initially book the wrong day as the website was set to the following day and not on the day and I couldn't amend it which was frustrating and had to pay twice.
Bring able to amend the booking would have been better.
July 7, 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
If you haven’t already reached out to the Customer Service Team, please reach out to me via tpreviews@apcoa.com
I will be happy to assist you.
Kind Regards
Customer Service Team
APCOA UK
Cannot recommend this parking
Cannot recommend this parking, the spaces are tiny and there is so little room to manoeuvre.
July 8, 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We appreciate you taking your time to leave this. I will pass your comments onto the relevant department.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
I booked ahead
I booked ahead , made sure I arrived on time and exited without problem . All in all a good experience .
July 8, 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Car park easy to find
Car park was easy to find and no issues parking but we had problems connecting to the EV chargers which seemed to have a mind of their own. Parking was pre-paid and easy to organise.
July 8, 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We appreciate you taking your time to leave this. I will pass your comments onto the relevant department.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Safe and secure parking
Safe and secure parking. Clean with bike specific bays. Parking attendant promptly confirmed my booking each day.
July 2, 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
I attended East Midlands Airport rapid…
I attended East Midlands Airport rapid drop off zone today and then made a payment on the registered account I created earlier. The whole process was so user friendly, particularly my request for an email receipt. This was confirmed by an adviser, namely, J Finn who accessed my details with great clarity and efficiency. J Finn's prompt action reassured me about the payment having been confirmed. You often wonder whether payment has been securely received and JFinn's professionalism gave me the reassurance I needed.
July 8, 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your experience. We're delighted to hear that you found the payment process for East Midlands Airport's Rapid Drop Off zone straightforward and user-friendly. It's especially pleasing to know that J Finn was able to assist you efficiently and provide the reassurance you needed by promptly confirming your payment and email receipt request. We'll be sure to pass your kind comments on to J Finn, who I'm sure will appreciate the recognition. Thank you for your valued feedback
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Very good customer service really happy…
Very good customer service really happy with them. Very helpful 5 stars 🌟🌟🌟🌟🌟
July 8, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Quick resolution
After experiencing a technical issue, I contacted APCOA and Paul quickly resolved the problem and processed my refund without any hassle. The whole process was straightforward, and I really appreciated his prompt and professional help. Thank you, Paul!
July 8, 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your experience. We're sorry to hear you encountered a technical issue, but we're delighted that Paul was able to resolve it quickly and process your refund without any hassle. It's great to know his prompt, professional support made the process straightforward for you. We'll be sure to pass your kind words on to Paul, who will be pleased to receive your recognition.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Poor service
Recived a parking charge that I felt was incorrectly issued. After appealing using APCOA's online form, I received no correspondance from them. 4 weeks later I was issued a letter from a debt recovery company to say that my charge had been passed to them. I contacted APCOA directly and they gave me a helpline number to contact. No one answers this number. You can leave a voicemail but they don't get back to you. Finally spoke to someone via live chat. Although she confirmed that the charges had been cleared and they would inform the debt recovery company of this, the responses were slow and seemed disinterested and unapologetic to the grief this had caused. It seems this company with ignore you in the hopes that you pay.
July 8, 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to receive correspondence from a debt recovery company while you believed your appeal was still being considered.
We sincerely apologise for the lack of communication regarding your appeal and for the difficulty you experienced when trying to contact us. This is not the level of service we aim to provide. While we're pleased that our Live Chat team was able to confirm that the charge had been cancelled, we appreciate that this did not make up for the worry and inconvenience caused.
Your comments regarding our communication, response times, and the service you received have been noted and will be shared with the relevant teams for review. We value your feedback as it helps us identify areas where we need to improve our processes and customer experience.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
A very easy and quick way to…
A very easy and quick way to communicate. The customer service was helpful as well.
July 8, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.