apetito UK Reviews 275

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and friendly demeanor, highlighting exceptional customer service and support. Many people appreciate the variety and quality of the food, noting that it is delicious, nutritious, and caters to diverse dietary needs. The service is frequently described as excellent, with consumers impressed by the smooth transitions and ongoing assistance provided. However, some people were dissatisfied with the quality of the food, describing it as bland, unappetizing, and having small portions. A few other people also felt that the packaging was flimsy and led to increased waste.

What people talk about most

Product

Consumers generally express satisfaction with the product. Many reviewers praise the food as delicious, full... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the delicious,... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism, politeness,... See more

Service

Clients share positive opinions on service, highlighting the helpfulness and kindness of the staff. Reviewers... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness,... See more

Based on these reviews

Rated 4 out of 5 stars

First time of ordering so not sure what I was getting, thr four is for the help on the phone. It was not bad but if I did order again, I might gdt something different.

Company replied

Rated 4 out of 5 stars

A fantastic variety of meal options available for our pupils, we have been very impressed with the quality and service provided by Apetito.

Company replied

Rated 4 out of 5 stars

Your delivery drivers are very helpful and friendly. you telecare staff are very helpful and friendly. This makes dealing with Apetito very easy. Your PET meals for MOW are not so good to work wit... See more

Company replied


Company details

  1. Food Manufacturer

Written by the company

apetito UK provides exceptional meals to organisations catering to the young and the elderly in the United Kingdom. Our meals are expertly crafted by our team of dietitians and chefs and then frozen to lock in the goodness. Based in Trowbridge, Wiltshire we produce great-tasting, nutritional food for Hospitals, Care Homes, Nurseries, Independent Schools and Local Authorities. We’re also the parent company of Wiltshire Farm Foods, the UK’s premier home-delivery service for ready-made meals.

Why choose apetito?

Written by the company

Award-winning & friendly service
We’re the leading food producer for the health and social care sector and we’ve won The Queen’s Award for Enterprise – twice. We take great pride in our pioneering history of innovation within the food and drinks industry.
Safe & sustainable
We operate to the very highest standards, and this includes testing all of food in-house, minimising our impact on our environment, respecting the people we work with and supporting sustainable food producers. We’re proud to be a Living Wage employer and member of the Ethical Trading Initiative. We operate a successful programme of waste reduction and resource efficiency across our whole business.
High-quality ingredients & nutritious meals
Through our wide range of well-presented, nutritious meals to suit every taste and dietary need, we aim to make a real difference to lives of elderly and vulnerable people in care. We use only quality ingredients in our meals, which are prepped from scratch by our talented chefs and nutritionists, and then frozen within one hour to lock in nutrition, freshness and flavour.

Contact info

4.0

Great

TrustScore 4 out of 5

275 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Delicious Food with a Friendly Service

I’ve recently been fortunate in sampling some of Apetito’s food. Everything I’ve tried has been delicious! The cinnamon buns are a favourite of mine and I would highly recommend them. The Apetito staff are also lovely and helpful.

April 16, 2026
Unprompted review
apetito UK logo

Reply from apetito UK

Dear Emma,

We’re delighted to hear about your positive experience with our service, and we truly appreciate you taking the time to share your feedback.

Kind regards,
Liam

Rated 5 out of 5 stars
apetito UK logo

Reply from apetito UK

Dear Tracy,

Thank you for such a fantastic review! We're so pleased to hear how happy you are with our service, and your kind words will be passed on to the team.

Kind regards,
Liam

Rated 5 out of 5 stars

Making hospital meals enjoyable

I recently spent time in hospital recovering from a surgery that I had. The apetito meals that I ate during this time were great. I was sceptical to eat hospital food but they tasted great and there were plenty of options to choose from. I was especially impressed with the steak pie I had one night. Congrats apetito on making hospitals meals enjoyable.

February 17, 2026
Unprompted review
apetito UK logo

Reply from apetito UK

Dear Dave,

We’re delighted to hear about your positive experience and we truly appreciate you taking the time to share your feedback.

Kind regards,
Liam

Rated 5 out of 5 stars

Dementia dining experience

Andrew & Freddie delivered a dementia dinning experience today at Bowbrook care home. Our staff found this very informative and they took a lot of important lessons from the training. Andrew & Freddie were incredibly professional, it is always a pleasure when Andrew visits our service.

February 25, 2026
Unprompted review
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Reply from apetito UK

Dear Sallyann,

Thank you for your lovely review. We're pleased to hear that Andrew and Freddie made a great impression. It’s wonderful to be working with you, and we appreciate your feedback.

Kind regards,
Liam

Rated 1 out of 5 stars

Terrible…

Terrible…Terrible food portions and prices…

January 19, 2026
Unprompted review
apetito UK logo

Reply from apetito UK

Dear Luke,

Thank you for sharing your feedback. We’re dedicated to continuous improvement and would appreciate any additional details you can provide. Please reach out to our customer service team at 01225 759 691 or info@apetito.co.uk.

Kind regards,
Liam

Rated 1 out of 5 stars

Robbery

Food is still extremely expensive despite my complaint last month. I expected action would have been taken to help reduce the prices of food to make it more affordable. In addition, food quality is extremely poor for the price they expect you to pay! Even if the food was good, the food is nearly impossible to afford for school children.

January 12, 2026
Unprompted review
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Reply from apetito UK

Dear Taylor,

We take all feedback very seriously and are keen to investigate this further. To assist us in looking into this properly, please can you share your contact information with us so that we can have someone reach out to you.

Kind regards,
Liam

Rated 1 out of 5 stars

Apetito has been introduced into my Mum…

Apetito has been introduced into my Mum carehome recently, it is absolutely awful compared to the lovely freshly prepared meals before.
Apetito meals are bland ,unappetising to the eye and taste which should be important to elderly people who value meal times as a highlight of their day. The soft food is even worse looks like a pile of mush....

December 21, 2025
Unprompted review
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Reply from apetito UK

Dear B Jones,

Thank you for bringing this to our attention. We take all feedback very seriously and are keen to investigate this further. To assist us in looking into this thoroughly, please contact our customer service team at 01225 759 691 or info@apetito.co.uk with more details

Kind regards,
Liam

Rated 5 out of 5 stars

Perfect food made by perfect people

As a resident of Trowbridge I am fortunate to be invited to a bi monthly roast dinner. Today that dinner was a Christmas feast which was provided by volunteers from in and out of the company. As a single senior it’s so heartwarming to spend a few hours with others in the community and many thanks to all involved. Apetito are a family orientated company who provide excellent meals that are not only easy to store as well as warm, I have to say each and every meal is both delicious as well as perfectly portioned.

December 7, 2025
Unprompted review
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Reply from apetito UK

Dear Karl,

Thank you for such a fantastic review! We're so pleased to hear how happy you are with our Sunday Lunch Club Service.

Kind regards,
Liam

Rated 5 out of 5 stars

Apetito food

The food is very appetising and looks good, good delivery service, our food rep Jason Davies goes above and beyond to ensure we only receive the best service, nothing is to much trouble for him, after all said apetito is a brand to be proud to serve..

December 1, 2025
Unprompted review
apetito UK logo

Reply from apetito UK

Dear Dale,

Thank you for your lovely review. We're pleased to hear that Jason made a great impression. It’s wonderful to be working with you, and we appreciate your feedback.

Kind regards,
Liam

Rated 5 out of 5 stars

All staff are very proffesional and…

All staff are very proffesional and polite.my apetito rep jason davies is a credit to your company. Nothing is too much trouble.

December 1, 2025
Unprompted review
apetito UK logo

Reply from apetito UK

Dear Margaret,

We’re delighted to hear about your positive experience with our service, and we truly appreciate you taking the time to share your feedback.

Kind regards,
Liam

Rated 5 out of 5 stars

food tasted lovely

lovely ladies that come and give us a great italian experience the food tasted lovely

September 29, 2025
apetito UK logo

Reply from apetito UK

Dear Angie,

Thank you for such a fantastic review! We're so pleased to hear how happy you are with our service.

Kind regards,
Liam

Rated 5 out of 5 stars

Good communication between Rep and…

Good communication between Rep and ourselves always helpful when difficulties arise

November 3, 2025
Unprompted review
apetito UK logo

Reply from apetito UK

Dear Jayne,

Thank you for your lovely review. We're pleased to hear that your Rep made a great impression. It’s wonderful to be working with you, and we appreciate your feedback.

Kind regards,
Liam

Rated 1 out of 5 stars

Food prices

Food is way too expensive. Paying £3.50 for a really small meal is not worth it and very expensive. In addition, the food quality is relatively poor and receive super small portions. I believe these food prices should be about £2.50 and items should be seperated. I will not be buying Apetito and will be sticking to cold food from now on.

November 19, 2025
Unprompted review
apetito UK logo

Reply from apetito UK

Dear Paul,

Thank you for bringing this to our attention. We take all feedback very seriously and are keen to investigate this further. To assist us in looking into this thoroughly, please contact our customer service team at 01225 759 691 or info@apetito.co.uk with more details

Kind regards,
Liam

Rated 5 out of 5 stars

Satisfied Customer

Arrives in the slotted timeframe.
Sometimes do not have the product that is pre arranged for our order, but always given an alternative.

November 7, 2025
apetito UK logo

Reply from apetito UK

Dear Anon,

We’re delighted to hear about your positive experience with our service and we truly appreciate you taking the time to share your feedback.

Kind regards,
Lara

Rated 1 out of 5 stars

Very small portions

Very small portions, limited choice, luke warm so question the quality and very expensive for a school meal. My son will no longer have the school meals. Reallt bad choice to use such poor quality food.

October 20, 2025
Unprompted review
apetito UK logo

Reply from apetito UK

Dear Amanda,

Thank you for sharing your feedback. As this was the first day of service, we’re working closely with the school to review portion sizes and ensure meals meet expectations. We’re dedicated to continuous improvement and to providing pupils with nutritious, high-quality meals every day. If you’d like to discuss this further, please contact our customer service team on 01225 759 691 or info@apetito.co.uk.

Kind regards,
Lara

Rated 5 out of 5 stars

Great Care Home Service

I manage a care home, and we are very pleased with the quality of the food we receive from Apetito. It enables us to provide good food to the residents, which is nutritious, of the right texture and works out less expensive and easier than cooking with our own staff. We still cook some fresh food here of course, but Apetito takes care of the majority of our needs for lunch and dinner.

August 21, 2025
apetito UK logo

Reply from apetito UK

Dear Customer,

Thank you for your lovely feedback. We’re delighted to hear that our meals make it easier for your team to provide tasty and nutritious food for your residents. It’s great to know we’re making a real difference in your care home.

Kind regards,
Lara

Rated 5 out of 5 stars

Good experience

delivery is prompt
customer service is good

August 5, 2025
apetito UK logo

Reply from apetito UK

Dear Michelle,

Thank you for your kind review! We’re so glad to hear you’re happy with our service.

Kind regards,
Lara

Rated 2 out of 5 stars

Apetito deliver to us the same day…

Apetito deliver to us the same day every week. We get the same truck but each driver has a very different attitude. Today's driver was very abrupt. He wanted to bring the delivery through our door over the new carpet (which he didn't believe was new). He didnt want to take the truck down the side of our building, yet other drivers do not question this.

October 10, 2025
apetito UK logo

Reply from apetito UK

Dear Customer,

Thank you for sharing your feedback. We’re dedicated to continuous improvement and would appreciate any additional details you can provide. Please reach out to our customer service team at 01225 759 691 or info@apetito.co.uk.

Kind regards,
Lara

Rated 5 out of 5 stars

Great information .

Great information .
Products and voucher to give clients

August 1, 2025
apetito UK logo

Reply from apetito UK

Dear Karen,

Thank you for such a fantastic review! We're so pleased to hear how happy you are with our service.

Kind regards,
Lara

Rated 5 out of 5 stars

Willowbrook House tasting session.

We recently had the pleasure of welcoming Apetito to our care home for a tasting session, and it was a truly positive experience for both staff and residents. The team brought in a variety of new dishes for our residents to try.
The food was full of flavour, beautifully presented and catered to a variety of dietary needs that looked just as appetising. It was lovely to see so much positive engagement and feedback from everyone involved.
A big thank you to Apetito for their thoughtful approach and for bringing such a joyful experience to our home.

October 6, 2025
Unprompted review
apetito UK logo

Reply from apetito UK

Dear Tana,

Thank you for your lovely feedback. We’re so pleased to hear that everyone enjoyed the tasting session and that the dishes were well received.

It was a pleasure to visit and spend time with your residents and staff.

Kind regards,
Lara

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