An excellent and efficient experience with APF. We got stuck in Wien in Feb due to the snow storm. Flixbus didnt communicate any delays or cancellations of their buses. we waited for 3.5 hours in free... See more
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See what reviewers are saying
"After a firm refusal from ÖBB and losing 870 euros, I reached out to APF for arbitration. My mistake was easily made, and although I contacted ÖBB immediately, they refused to help or offer compensa... See more
I had an excellent experience with APF! After my long-distance flight was cancelled by Iberia due to the pilot getting sick, Iberia refused to pay the compensation required by EU law. I filled out the... See more
Excellent experience with the Austrian Agency for Passenger Rights (APF). After months of unsuccessful attempts with Air France customer service and no meaningful progress through the French medi... See more
Company details
Written by the company
Schlichtungsverfahren für die Verkehrsträger Flug, Bahn, Bus und Schiff. Immer kostenlos und provisionsfrei
Contact info
Linke Wienzeile 4, 1060, Wien, Austria
- +4315050707740
- https://www.apf.gv.at/beschwerde-flug
- www.apf.gv.at
4.8
Excellent
89 reviews
Hasn’t replied to negative reviews
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Enforcing customer's rights
Our flight was delayed by more than three hours. Austrian Airlines initially rejected our claim, stating that it was due to “severe weather conditions,” even though the weather was fine both at departure and during the stopover (where the delay began).
After intervention by apf, the airline eventually agreed to pay the compensation.
October 9, 2025
Unprompted review
Professional and Effective
When my flight was cancelled literally after boarding had started, the airline was only willing to refund hotel costs, but refused any further compensation. This was despite their own representative's promises that the situation would be rectified. When the airline stopped communicating altogether, I escalated the matter to the APF and they've been a delight to work with.
The web form is very comprehensive, but easy to use and creates a single-touchpoint case submission. Within two months, I was informed that they've been able to secure compensation and assisted in the settlement.
If you find yourself dealing with an airline in breach of Reg. 261/2004 and you're in the right jurisdiction, I wholeheartedly recommend trying APF.
January 6, 2025
Unprompted review
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