APH Reviews 10,673

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, friendliness, and efficiency. Many people appreciate the smooth and stress-free booking process, as well as the convenient locations and competitive pricing. The overall consensus is that the company provides a reliable and well-organized experience, with many consumers expressing their intention to use the service again. However, some customers also noted issues with finding car parks, particularly at certain airports, which led to frustration and additional costs. A few other people also felt that the company's role as a booking agent for third-party services at some locations resulted in a less satisfactory experience, especially concerning "meet and greet" services.

What people talk about most

Service

Reviewers highlight positive aspects of service, praising the helpful and efficient staff, quick bus... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and efficiency.... See more

Location

Clients share positive opinions on location, often highlighting the ease of parking and the convenience of... See more

Booking process

Users describe positive interactions with the booking process, highlighting its ease and efficiency. Many... See more

Price

Customers had positive experiences with price, often finding competitive and affordable rates. Many reviewers... See more

Based on these reviews

Rated 5 out of 5 stars

FANTASTIC COMPANY Flight and Hotel moneylost/cancelled because of Troubles, utter nightmare . BUT rang APH Parking Customer services to ask to amend or cancel my 19 day parking- "10 seconds" later FU... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from APH's Tony Moss at Manchester Airport yesterday afternoon. Very busy T2 and lots of returning holidaymakers wanting to get back to their cars. Not only did Tony get everyone saf... See more

Company replied

Rated 5 out of 5 stars

Extremely easy! Obvious sign posting to car parking, also email ahead of time has clear directions. Dropped right outside reception, checked car in and straight onto bus to terminals. Both bus dr... See more

Rated 5 out of 5 stars

APH staff are so welcoming & appear very well organised. Everything is done speedily & efficiently before departure & back on arrival. Have used APH many times, have often recommended them & would nev... See more


Company details

  1. Parking Lot
  2. Airport Hotel
  3. Park and Ride
  4. Price Comparison Site
  5. Travel Aggregator

Written by the company

Airport Parking and Hotels (APH.com) was founded in 1980 and is the UK’s leading independent pre-booked off-airport car parking provider. Primarily, APH operates park and ride services for air travellers looking for competitive prices and top quality service. In just the same way that park and ride serves busy town centres, so park and ride for airports does likewise; it allows customers to avoid the congestion and confusion of unfamiliar roadways and signage. It also saves them money with off-airport parking rates typically 10-15% cheaper than on-airport. APH also offers packages including a hotel overnight stay for those travelling longer distances or with very early flights.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

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Replied to 60% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Airport transfer

We have used APH Manchester for years they are very professional reliable and the drivers are helpful and friendly polite

November 25, 2024
Unprompted review
Rated 4 out of 5 stars

Really good efficient parking experience

Really good efficient experience. The camera 360car inspection and the drop off is really easy.
One gripe my car has a private plate which used to be on other vehicles. Your system always picks up the first car. Staff say it's the DVLA but it's not as their data is correct. I then have to input manually and hold up the queue!.
The bus service is good and works well even when really busy and late at night. Overall a very positive experience.

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Greast experience in my life 🫡

Within the month of May 2025 I used both APH Gatwick and APH Luton. Both were great and reliable and the cheapest. But my returning experience the other night 7th June 2025 was extraordinary. Me and my wife with our 2 kids (6 and 2) jumped on the coach within a minute from exiting the airport on a rainy weather which was both lucky and great timing. Going to see the Staff at the reception and explaining that my returning on Tuesday was not possible anymore as during my holiday I lost my dad and had to extend my stay in order to organise my dad's funeral and support mum during these difficult times, etc...whilst saying that I am happy to provide a copy of his death certificate and happy to pay any fines for the extra 4 days my car was parked on their site, the humble angel behind the reception smiled at me and said: your children are very cute!...I was like "what?"...she added: "all is solved for you and your family, and your keys are in locker xxx and your car is parked at the letter F"...
I am nearly in tears and my heart melted to see a stranger having sympathy for the pain of losing my dad and then burying him only 2 days before this...I definitely didn't expect this treatment and it ain't about the money as I was happy to pay, as it is about the humanity she proved. I wanted to know her name as I said I will drop a nice review and she smiled and said that it is fine...I was wow'd by the humbleness too! You know what, from now on I won t even check other competitors...she won a customer for life with her kindness, sympathy and professionalism. Thank you kind soul for being great 🫡🫶

June 7, 2025
Unprompted review
Rated 3 out of 5 stars

Airport parking no problems on drop off…

Airport parking no problems on drop off or collection.
Problem was with stay and park package.
Drove up night before and checked into the linked hotel to find it only had about 10 parking spaces for a 7 storey hotel? was asked to park at a pub along a duel carriage way and purchase a drink there and then expected to walk up a dual carriage way at 3am to collect it next morning??????

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

Stress-free parking

Parked with APH last month.
The whole process was simple and stress free, from booking to transfers to collection.
All carried out efficiently and with a smile.

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Very efficient service

Very efficient service when dropping off and picking up the car. Also the buses to and from the airport are frequent and driver was very helpful with loading my case.

May 20, 2025
Unprompted review
Rated 4 out of 5 stars

Concerns Over Booking Conditions

Concerned by the liability conditions that APH do not accept liability at Luton.

QUOTE: Cars are parked at owner’s risk at all locations, including hotel car parks, with the exception of APH owned and operated car parks and services at Gatwick, Manchester and Birmingham. Would use APH at these locations but NOT Luton.

Fully recommend using the Car Park service but would suggest booking through Airparks to get better cover.

May 24, 2025
Unprompted review
Rated 5 out of 5 stars

mr barracuda

staff were very polite and explained how things would work. return trip bus was waiting for me outside the airport in the location we were told .

May 13, 2025
Unprompted review
Rated 4 out of 5 stars

APH Gatwick

I have used APH Gatwick for several years. On-line booking is easy as is the process of reaching Gatwick airport. Gatwick's processes are outstanding and worth 5 stars; however, when i used Stansted and made my booking through APH, yes, I got a discount but I felt the service was poor. APH does not have its own parking service there but relies on other organisations that are just not up to the service at Gatwick.

November 30, 2024
Unprompted review
Rated 5 out of 5 stars

Just booked my airport parking with APH…

Just booked my airport parking with APH - Did not bother looking else where - Because I know from past experience how this takes all the strain and pain away from airport parking - Its so simple and easy, totally safe & Reliable - Why would you go else where ? It`s quite simply a no brainer in my personal experience & I can honestly say I can very highly recommend APH every time to every one - I Trust APH every time based on past experience gained over many, many years & They have never let me down "Pease of mind as standard" - It feels like your holiday has started as soon as you arrive at APH !

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

Easy Arrival, Easy Departure.

Just off the Motorway, Drove straight into the Arrival Area, Booked In, Keys back to the Car, Then on to the APH Coach to Gatwick, All in 5 Minutes. Just as easy on our return, The APH Coach picked us up from the Pick Point with in 5 Minutes for our return Journey, No hold ups with APH. Ref#JKMOP.

March 8, 2025
Unprompted review

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