Apollo Motorhome Holidays - Christchurch Reviews 

Our experience was amazing, the motorhome had everything we needed to feel comfortable, warm, and cozy.
The app thl helped us to find the best spots to stay (paid and free).
We had a minimum accident and the staff responded immediately, and we didn’t get charged as it wasn’t our responsibility.
Excelente way to explore NZ and enjoy our holidays! Thanks

staff are very helpful, the process of picking up and returning the car is also very simple and convenient.

Friendly service with no fuss on pickup and delivery

Easy booking, not too expensive, staff were friendly, no issues during pick up and drop off

Easy booking process and great communication leading up to our holiday. The pre-arrival check in was great and saved us a lot of time on the day. Our Motorhome was clean, well appointed and in great condition.

Waited an hour for our van to be ready, they admitted we had been overlooked.
Photos of the previous damages in the report for the van before she left were for a different van.
Gas hob stove top isolation switch did not work, therefore leaked gas when knobs we’re turned on or leant on by accident. Burner still a light when top closed. So dangerous.
Alarm on dash for multiple times, alarming that the cruise control and ABS were disabled.

Campervan was great apart from a faulty heater switch, and Apollo staff were great to deal with

worst time table of drop off. Come on, Its a big company and you can’t been provide late drop off at least till 8pm. Shame ruined whole trip moment at last day by making me pay extra day even after i dropped the van in first hour. Worst time for drop off, need to expand drop off time. Really ruined my whole trip in last day.

Good service and nice explanation.

Apollo is part of a huge company, THL specialising in motorhome rentals for holidays etc. They cover Australia, USA and New Zealand the latter is where we hired our van.
We picked it up in Christchurch where the staff were very helpful and had upgraded us to a Maui large 6 berth. [note you may not need the extra size and say if your not happy or comfortable driving a big vehicle like that].
The receptionists advised us on what was covered under our selected insurance extras and what was not. [advise that you do your homework at the booking time and decide what cover you require I.e. insurance then don’t be swayed during pickup.]
We have been caravaners for many years so didn’t really require a detailed handover just the main points. [advise go through everything and test everything with the handover agent. Make sure your happy first]
The location was fabulous from Christchurch Airport we met a very nice driver in the Apollo/ Maui shuttle bus who whisked us away with lots of advice on where to go in the South Island. This is a free service and very welcome. [advise it is also free the other end/way to get to the Airport after drop off.]
We were doing the south and north island so hired the van for 21 days. This provides benefits from the company i.e. no additional 1 way fee and free 2nd driver [advise useful even just in case]
If you need anything don’t be afraid to ask as the staff were all very helpful making sure you were happy and ready for your travels.
[advise book in at a local campsite for the first night just in case you need their help advice the next morning after you’ve tried everything]

The pick up and return process is smooth.
Thank you for the svc.

Fantastic from start to finish

The list of issues the needed fixing are as follows.
- Hot water did not get hot , no shower or hot water to wash up
-The stove top only had one burner that works.
- the side sliding door will not open
- toilet door jams
- chip in windscreen on driver's side.
- we have been given a vehicle with a bald tire that has been changed for the spare. So we don't have a safe spare tire .

We had three visits to a mechanic which had wasted our holiday time.
We have paid $10k and taken out full insurance with roadside assistance and we are still had no resolution after 10 days.

There was not sink plug which we have replaced ourselves

The electric heater did not work so we have purchased another at our cost.

We were rushed through the handover at Christchurch and didn't get to see a condition report until after we left the branch.

We were told that this vehicle was an upgrade however we feel it is not it is a lemon.

We are extremely unhappy for our loss of enjoyment of our holiday experience.

We had a great trip. The vehicle allowed a to be independent and to search out places other than the main highly visited popular locations.

Our only suggestion is to add usb connection points inside the vehicle for charging phones etc on the go and not have to wait until we were on powered sites.

Other than that - great. Can highly recommend the camper.

Thanks team.

Great support and amazing experience

We had a great holiday
Campervan went well and was very relaxing

Great staff, very informative and friendly. Pleasure to do business with.

Fast and clear, kind staff
exellent Maui motorhome

The pick up took approximately 3 and a half hours after phoning to say I would be there at lunch time. I had intended to get a 4 person Britz Euro which I believe would be smaller. Rolling over the Hundrlees to reach Kiakoura in the dark was a bad start and then realising that there was bedding for 6 when I stated 2 people would be in it plus our Dog. The reception person was surprised we had a dog, I said read your emails. So standing outside with dog and a lot of stuff as we where returning to Picton to see friends after living in the Sounds for 10 years, was not pleasant. Then to be told 3 or 4 times it will be ready in 20 minutes was dishonest. The Camper was dirty in areas that needed scrubbing not a wipe with a rag such as around the cooker and corners all over the van. The rattling of crockery was ridiculous and ended up wrapping them in blankets and placing up the top. It’s the 3rd time hiring from various companies and you rate the worst. I hope this doesn’t offend you except you asked so I am replying honestly. The last 3 nights we stayed in motels that we knew as have travelled the road many times. The slats in the middle bed where all over the place and it was not a simple thing to use. One plus the engine was good except I found it a bit petty charging the diesel KMs after receiving the amount that was paid up front.