A Pool Day - Maplewood, MN - Buyer Beware
Buyer Beware: Our Experience with A Pool Day in Maplewood, Minnesota
We are sharing our personal homeowner experience with A Pool Day in Maplewood, Minnesota, so other potential pool buyers can make an informed decision before spending a significant amount of money.
We hired A Pool Day based on their representations that they performed quality work and stood behind their product. In late 2022, we paid A Pool Day over $100,000 for an inground pool. Unfortunately, within months of installation, we began experiencing serious problems.
In Spring 2023, an area near the swimout in the deep end caved in under the liner. When we contacted Chad Christner with A Pool Day, his response was essentially, “Well, you don’t have to have this repaired.” Since the area had caved in, of course we requested that it be repaired. The repair required A Pool Day to remove a significant amount of water, pull back the liner in that area, fill in the dirt, and repair the vermiculite.
It is important to note that A Pool Day was also the company responsible for opening and closing our pool from Fall 2022 through Fall 2025.
By early 2026, after only a few seasons of use, our pool failed and became completely unusable. When Chad Christner came out to look at the damage, he appeared to place blame on the paver company, even though the pool failure has nothing to do with our paver patio. He also stated that they experience approximately 4–5 pool failures per season. For a company that has only been in business since around 2020, that statement was very concerning to us.
After repeated attempts to get answers and a path forward, we did not receive the timely follow-through we expected. On April 15, we sent A Pool Day an email expressing our frustration, including the fact that Chad had previously told us information would be provided by a certain date, but there was again no follow-up.
We were also very troubled by a comment Chad made while standing in our garage, implying that because he believed we had a “nice house,” we should simply be able to pay for the repairs ourselves. He had no knowledge of our finances or personal circumstances. In our opinion, that comment was unprofessional, offensive, and completely inappropriate.
At this point, we decided not to move forward with A Pool Day due to our concerns about the quality of the work, lack of responsiveness, and overall handling of the situation. We hired an experienced leak detection company that has been in business for over 30 years, along with another pool company recommended by a realtor who sells multi-million-dollar homes in the area. We can also share the much higher quote we received from A Pool Day compared to the seasoned professionals we are now using.
We paid for what we believed would be a quality pool and professional service. Instead, after only a few seasons, we were left with a failed, unusable pool, and no meaningful resolution from the company that installed and serviced it.
In today’s market, homeowners have many choices. Based on our personal experience, we would strongly caution others to think carefully before choosing A Pool Day for an inground pool installation or other service offering.
Buyer beware.