Brilliant company. We were searching for a venue for a one off event, and ultimately went with one from another source, but I just wanted to share how excellent the service was from Appear Here.... See more
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See what reviewers are saying
Lea from appear here made the website 100X better. Was like having a personal assistant. She Found me a venue that I didn’t see even though I was really looking at a lot, and got me a viewing straight... See more
Company replied
I have been assisted by one of the member named Natassja. She is excellent. Patiently and kindly helping to solve the problem that I have and respond in time to get me update. Her energy and effort he... See more
We always use appear here, sometimes we can just browse & find our own venues, or sometimes a concierge helps us. We worked with Zoya this time who arranged a visit at the space and checked in to make... See more
Company details
Written by the company
Appear Here is the leading online marketplace for short-term space rental.
Contact info
Vine Hill, EC1R 5DW, London, United Kingdom
- www.appearhere.co.uk
4.7
Excellent
106 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Natassja is a hero!
I have worked with Natassja for a few years now and she is a delight. Always on hand to help and super friendly / approachable, which makes life so much easier when dealing with a heavy workload. Thanks for being great Natassja!
April 11, 2023
Unprompted review
Zoya was very efficient processing an…
Zoya was very efficient processing an important issue for us.
April 7, 2023
Unprompted review
We always use appear here!
We always use appear here, sometimes we can just browse & find our own venues, or sometimes a concierge helps us. We worked with Zoya this time who arranged a visit at the space and checked in to make sure everything went well, really smooth process so thank you Zoya!
April 11, 2023
Unprompted review
Zoya was great at helping me secure my…
Zoya was great at helping me secure my space and communication was great. Highly recommend.
March 30, 2023
Unprompted review
Great service
I've been using AppearHere for the last few years & have found them easy to work with & very helpful regarding pop up spaces for my brand.
December 1, 2022
Unprompted review
Reply from Appear Here
Thanks John - it's been a pleasure seeing your brand, The Good Neighbour, pop-up across various neighbourhoods in London.
We look forward to seeing The Good Neighbour appear in new neighbourhoods this summer.
Natassja, your Concierge, on behalf of the Appear Here team
I had a fantastic time working with the…
I had a fantastic time working with the Appear here team who were extremely supportive. Would 100% reccomend!
September 16, 2022
Unprompted review
Horrible company stay away
Horrible company stay away , which company rented space is company gone to bust , I just done one time payment helping to company before going bust ,after this they got my card details , they trying to take out all payments from my personal credit card even I am not personally responsible for this debt under the agreement , I explain the situation but they try to take out money where they find to they got my credit card details once they are used without my authorisation 3 times , I already opened dispute with this payments via my bank , I will seek legal advice for this.
February 10, 2023
Unprompted review
Reply from Appear Here
Hello Furkan,
Transparency is paramount at Appear Here and we make all efforts to guide our Brands throughout their journey on the platform, which includes the key steps to secure their preferred retail space, all online.
With this in mind, you are initially presented with a detailed breakdown of her cost payable prior to confirming your booking.
You are then prompted to fill in your company and billing details used to populate your tenancy agreement and rent invoices:
:: These details will be used in your legal contract
Finally, you are advised of the payment terms applicable to your booking and are informed as follows :
:: You’ll be charged when your request is accepted
When prompted to enter your card details, you would have read the following:
:: Payments are due monthly in advance.
:: This card will be used for recurring monthly payments.
:: Your card will be charged automatically on each instalment date
As the cardholder proceeding with your payment and the signatory of the agreement, the payment terms are part of your contractual obligations.
Having brought the above to your attention on several occasions over the last months and I remain available to take you through the booking flow along with the terms of contract in place. Do feel free to contact me at any time,
Best,
Helene Falandry
service@apearhere.co.uk
Terrible service
Terrible service, have been waiting 2 months for our deposit to be repaid.
Missed our initial launch date due to breakdown of communication with the landlord.
February 24, 2023
Unprompted review
Reply from Appear Here
Hello Jamelia,
We’re sorry to hear you were dissatisfied with your experience.
90% of our deposits are paid within 48 hours, well within the 30-day period in line with your contractual agreement with the landlord. In this particular instance, we wanted to clarify the reason why your deposit had to be settled outside of the 30-day period:
Per your tenancy agreement, the space rented must be returned to its original condition at the end of the occupation, when the keys are returned. It appears that the keys were not returned for a number of weeks, which resulted in delaying the entire process.
We trust that your tenancy was a success and look forward to assisting you in the future.
Our Service Team is always at hand: do not hesitate to respond through the platform for more assistance if required.
Thank you,
The Appear Here team
If I could leave a zero star I would
If I could leave a zero star I would, they were responsive until we paid the deposit and then the lack of information and delays were unbelievable. They caused us to be getting a briefing from Network Rail 2 days before the supposed opening date and that was only because of my none stop emails.
October 31, 2022
Unprompted review
have been working successfully with…
have been working successfully with Cameron, thank you very much for your great support
October 26, 2022
Unprompted review
Reply from Appear Here
Hi Lubomir,
Thank you for taking the time to leave this review. It was great to work with you on this project, and I’m really excited about your upcoming launch in both London Cannon Street and Leeds Station.
All the best,
Cameron, your Concierge, on behalf of the Appear Here team
Had such a great and easy experience…
Had such a great and easy experience using AppearHere. Cameron and Natassja had been helping me find the perfect space.
Cameron had gone out of his way, to make sure the space had everything I needed.
James had been also working alongside the team to help with all the viewing. They are all on hand to help.
August 9, 2022
Unprompted review
Reply from Appear Here
Hi Acer,
Thank you for taking the time to leave this amazing review. It was a privilege to work with you on this project, and I’m incredibly excited about your upcoming launch in Club Row this September.
All the best,
Cameron, your Concierge, on behalf of the Appear Here team
Best Hire Site By Far
We have been using Appear Here for almost a year now and they have excelled in finding us interesting, creative brands that fit our hire space and portfolio.
The Consierge Team go above and beyond to help you schedule appointments, communicating and client liaisons and support your IT needs within the dashboard.
Whenever we call we are never lost in a phone system, our calls are answered in a timely fashion and we always get through to a human who are more than happy to help.
May 12, 2022
Unprompted review
Reply from Appear Here
Hi Sharon,
We’re so glad to hear that you had a positive experience working with us. We always strive to do our best to support independent brands, so reading your feedback made our day.
If there’s anything else we can help you with, please don't hesitate to reach out.
Let’s make your idea happen!
Natassja, your Concierge, on behalf of the Appear Here Team
Love the concierge service
Love the concierge service (especially helpful when trialling new locations), website is always easy to use and is a great source of inspiration for future pop ups.
I've used Appear Here multiple times and never had an issue - they even go so far as to post out a small care package to help us get ready for each activation.
May 6, 2022
Unprompted review
Reply from Appear Here
Hi Khalia,
Thanks for taking the time to review us.
We value your feedback tremendously and are delighted that your experience with us has been so positive.
We loved working with your beautiful brand, Jamii, and look forward to working with you again soon!
Natassja, your Concierge, on behalf of the Appear Here Team
Poor client and venue management
Booked a venue but landlord declined proposal as they forgot to 'raise price' of venue after Covid. Offered us a halfway price but then negated on that offer for no given reason – putting up the rental price even more by 50%. No management, accountability or apology from Appear Here at all during whole process. Absolute farce.
April 21, 2022
Unprompted review
Reply from Appear Here
I am sorry to hear you are dissatisfied with your experience using our platform.
Just a few years ago, most landlords would turn away short term requests in favour of traditional 10 years+ leases. At Appear Here, our mission is to create a world where anyone with an idea can find space to make it happen – this means we’re working hard to provide access to the best streets in the world, for shorter durations than ever before.
Kindly note that prices are set by the landlord and rates do fluctuate according to demand, seasonality and down to the length of your rental. Prices are only final once your booking has been finalised (paid and signed by both parties).
In this instance, I understand that the landlord had initially declined your request. Further to your call, we assisted in approaching the landlord who was reviewing their pricing. We do rely on landlords to update their pricing and are unable to guarantee that they do this in real-time.
We have provided further guidance directly to you through the platform about how to best navigate our platform to find space. Our Service Team is always at hand: do not hesitate to respond through the platform for more assistance if required.
Thank you,
The Appear Here team
I would not recommend this company to…
I would not recommend this company to anyone wanting to make a booking. Its taken over 8 months to get back thousands of pounds overcharged. They dont follow things through and totally unprofessional im still trying to get my service charge back.
Judging by the other reviews I would avoid at all costs.
March 30, 2022
Unprompted review
Reply from Appear Here
Hi Kellie,
We're sorry to hear that the experience has been so disappointing. We understand our Head of Service & Operations has been in touch today.
If that’s not the case, please call us at +44 203 096 2180.
No value, unprofessional.
Impossible, not answering calls. The obstacle between a landlord and a tenant. Providing no value whatsoever.
February 18, 2022
Unprompted review
Reply from Appear Here
Dear Ata,
We are sorry we were unable to answer your call on Friday.
Our mission has always been about giving more people access to our streets and reducing the barriers so that more people can participate. As a digital marketplace, we work hard in providing the best tools to list spaces for landlords and to book spaces for brands, all online.
As a business, being easily reachable by phone, email and through our platform is paramount. We couldn’t see any calls we may have missed not returned on Friday and would like to schedule a call to answer any questions you may have.
Could you please contact us at service@appearhere.co.uk to set up this call?
Thanks,
The Appear Here Team
Awesome idea but such a shame for it to be not properly ran
We've had Appear Here on our radar for a year or two now but, with only 2-3 spaces to offer in Edinburgh (all based outwith the city centre) and a minimal amount in Glasgow, we never were able to follow through with actually planning a popup.
That all changed when a new listing appeared on AH based right in the centre of Edinburgh, offering decent prices and only a minimum of 7 days booking (still too much in our opinion but at least workable). However, after reaching out with a simple misc question regarding the space, Joel got back to us to state that, whilst he didn't know the answer to our question (pretty annoying given it was our only reason for emailing and who else would know but them), the space likely wasn't actually available despite the website stating so.
Joel explained that the space was actually being considered for a longer term let and therefore didn't advise us to put further time into it. Why then, was this space even listed on your site in the first place? Let alone readily bookable given the shorter period of stay being requested by us (meaning we could've paid the full amount and assumed the place was ours to begin planning other elements of the popup).
So it was bitterly disappointing to essentially be told that, despite showing as bookable and available, the space in fact wasn't and we shouldn't waste our time with it - having checked the site today (we first reached out 2+ weeks ago) it's still active and showing as bookable.
Anyway, long story short, we got back to Joel to inform him of our disappointment but further questioned all the above and why we'd been allowed to already waste our time with it. We also asked some questions about potential spaces in Edinburgh and Scotland as we truly believe in AH's model and are eager to get a popup sorted. 2 weeks later and we've received no response. We followed up a week after but still are yet to get any communication back from what we can assume is their main support email.
All in all, so so so frustrating and a huge let down. It sucks to see a brilliant idea be completely wasted. I'm sure it's not Joel's fault but the least we'd expect is an actual response, it's really not much to ask for and has likely put us off using AH again in the future.
August 23, 2021
Unprompted review
Reply from Appear Here
Thank you for taking the time to share your feedback.
Our booking periods range from one day to over a year. Please note, certain landlords specify minimum or maximum booking periods for their spaces, which we have to respect. In regards to availability, we don’t have access to individual landlords' diaries; your preferred space may not be available on the dates you have chosen, however, it may be available on alternative dates. All requests are also subject to the landlord’s approval.
Unfortunately, the vacancy is quite low in Edinburgh at the moment. The retail market in Edinburgh remains saturated meaning that there are hardly any vacant commercial spaces available. Whilst we have connections with major landlords within Edinburgh, they do not have any supply available on a short term basis.
Long terms leases can take quite a while to complete and it remains at the landlord’s discretion whether they want to maintain their listings available whilst they are negotiating with potential long-term tenants.
Once again, thank you for bringing your comments to our attention. We do hope to continue expanding our offering in Edinburgh in the future. The best way to stay informed about new spaces and destinations is to subscribe to our newsletter.
Utterly Useless
Had several people, supposedly interested in a prime shop , all pull out days before the due day..
Attracting people with no money who couldn't run a bath let alone a shop
Avoid , waste of my time
May 31, 2021
Unprompted review
Reply from Appear Here
We are sorry to hear about your experience.
Would you be able to share the email address used for your Appear Here Landlord profile so we can review the requests you may have received to date?
Your feedback is important to us and we would like to arrange a call with our Head of Service at your convenience.
One of the worst company’s I’ve had to…
One of the worst company’s I’ve had to deal with. I would warn other landlords not to use this company.
May 8, 2020
Unprompted review
Reply from Appear Here
Hi Rumple,
I am sorry you were dissatisfied with your experience. Unfortunately, I was unable to identify your profile or request to assess your interactions with us.
Our clients' feedback is important to us and I would like to invite you to contact me at hello@appearhere.co.uk
I hope to gain some understanding of your experience and have the opportunity to assist you in making the most of the services we offer.
Thank you,
Helene Falandry, Head of Service at Appear Here
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