We purchased a new build property from…
We purchased a new build property from Applethwaite Homes and within weeks of moving in identified a significant number of serious defects, several of which constitute non-compliance with Building Regulations. These include both cosmetic and structural concerns throughout the property.
Despite raising these issues formally and in writing on multiple occasions, responses have been dismissive, issues raised verbally have been ignored and not logged, and we have received no meaningful written responses to specific questions asked.
If you are considering purchasing with this developer — get an independent snagging survey done before you complete. Do not rely on the developer’s own inspection process.
In response:
Regarding access — we work full time and have stated our available days clearly and repeatedly, yet contractors continue to be booked on days we are unavailable. We have taken considerable time off work already to accommodate visits and consider this wholly unreasonable — had the property been completed to the required standard in the first place, none of this would be necessary.
We would also note that the driveway remains incomplete and was not disclosed as such prior to exchange or completion.
We also found it interesting that during a recent visit your own team needed to look up the relevant NHBC standards online using Bing! to establish what is and is not compliant as the print out was mistakenly left behind.
We remain hopeful of a resolution.
Reply from Applethwaite Homes
Thank you for taking the time to share your feedback. We are sorry to read that you remain dissatisfied with your experience.
We take all customer concerns seriously. We have continued to review the items raised and have been working to arrange the necessary inspections and remedial works where appropriate. However, we do not accept the suggestion that the property suffers from structural defects or non-compliance with Building Regulations. The home was constructed in accordance with the relevant new home warranty standards and the certificate of such approvals required for occupation were achieved.
While we appreciate that any outstanding items can be frustrating, we remain committed to resolving legitimate concerns through our customer care process. To do so, we require reasonable access to the property and will continue to work with you to arrange suitable appointments.
We are disappointed that you feel your concerns have not been addressed, as our team has remained engaged throughout and remains willing to work constructively towards a resolution.
Kind regards,
The Applethwaite Homes Team