Aqua Amore Reviews 

Very very expensive and incompetent.
I tried to buy a large shipment off them but they stuffed up the delivery instructions so I never received it.
I subsequently found the same brands elsewhere for much less.
To add insult to injury they are retaining my data and bombarding me with advertising material, despite my request not to.
Sleazy outfit, avoid.

We used these guys before. Would use again. Delivery times are an issue, but good products.

1 case of still water that I had ordered was missing from the delivery, which was needed for a party. I informed them within a few minutes and someone said they would ensure I received it. Didn't arrive.

Just received my first order and was shocked by the amount of plastic packaging used to protect glass bottles. I felt so incredibly guilty. There HAS to be an alternative and I will be cancelling my subscription until one is found. The whole point of ordering highland spring water in glass bottles was completely gone.

I won't purchase ever again water from this company. I tried several times and I always had issues with the delivery. This time I paid 9.50£ for delivery. Ups had to deliver on Tuesday then they rescheduled on Wednesday without any time frame if it was in the morning or afternoon. Then I was at home all afternoon and in the evening I received a message of missed delivery at 3.14 pm when I was at home and never heard anyone buzzing in. Then on Thursday they delivered just one box leaving it outside in the heat when I gave instructions to bring it at my flat door step as I am a senior with disabilities. Hopefully tmr they will deliver the second one but still not giving any indication if morning or afternoon.
I complained with aqua amore and all they could say is denying any responsibility saying it is not them delivering the water.
This is shameful. I purchased water from them and paid for the delivery. They should make sure that customers receive a good delivery service.

Ordered x24 bottles of water and one of the boxes arrived damaged soaking wet/ripped up via UPS. We took photos as some of the bottles of water were smashed. Emailed and chased Aqua Amore sharing proof of damaged items for either a refund or replacement and low and behold no communication whatsoever! Needless to say I will NOT be purchasing any future orders from this company considering how much they 'value' their customers loyalty and I will be spending my money elsewhere.

Hi Team,

Quick feedback. ⭐️⭐️⭐️⭐️⭐️

Marvellous.

Mike has been really helpful.

Thank you for your support and will spread the word about you.

Kind regards,

Sara

Thank you so much ,,,, amazing water and fast response

My five year relationship with Aqua Amore has just come to an end following a truly miserable experience.

I placed an order for three cases of bottled water on March 9. Only after placing the order was I told that one of the cases wasn’t in the warehouse and had to be back ordered. There had been no mention of a back order when I placed the order. (I have just now checked their website and there are brands marked as ‘out of stock’ but nothing shows as having to be back ordered.) According to Aqua Amore, the water wouldn’t be in stock until Monday March 17. Only then would the delivery be sent out.

I wasn’t happy about that, obviously. If Aqua Amore cared about its customers it would have sent the water that was available, and then sent the back order as a separate shipment. I made several phone calls to Aqua Amore and each time when I was put on hold, I was given a company message that included the line “Our service is geared towards your convenience”. Well in my experience it’s not. It seems to me that the service is geared towards making life easier for Aqua Amore.

The order was due to be delivered by UPS on Wednesday March 19. I waited in all day but towards the end of the day I was sent an email by UPS to say that the delivery would be rescheduled to Thursday morning. I waited in all Thursday morning only to get another email saying that delivery would be rescheduled to Friday.

At this point, after waiting almost two weeks for my water, I decided that enough was enough and I phoned Aqua Amore. I spoke to a customer service representative. I was less than impressed.

I told the customer service representative that as the order was taking so long I would like to cancel it. He wouldn't do that and said that he would prefer to talk to UPS. There was no apology for the delay, in fact the customer service representative suggested I was partly to blame as I had ordered a water that was on back order. I explained that there had been no mention of a back order on the website. And that if I had been aware that the water was being back ordered I wouldn’t have placed the order in the first place.

I said that even if I had known - I hadn’t - then surely it would be the best thing for the customer for Aqua Amore to send the water that was in stock and then send the rest of the order when it was available. the customer service representative said that wasn’t Aqua Amore’s policy. Obviously “Our service is geared towards your convenience” is just a marketing phrase and has no basis in reality. At no point did I get an apology for the non-delivery, or for that fact that I had waited in on two days to no avail.

Early on, I asked the customer service representative if he wanted me to be a happy customer or an unhappy customer. It’s an easy question, right? Of course you want your customers to be happy. Six times I asked him the question, and six times he refused to answer. It became a point of principle for him NOT to say that he wanted me to be a happy customer.

After speaking to UPS, the customer service representative cancelled the order. Again with no apology.

I really don’t understand why the customer service representative didn’t want to remedy the situation. It wouldn’t have taken much to have turned me from an unhappy customer into a happy customer. An apology up front, obviously, for the delay and my wasted time. If I had been in his position I would have arranged for one of the company’s vans to make a delivery to me that day or next. Along with a suitable discount or a couple of extra bottles. That would have shown that Aqua Amore was genuinely sorry about the delay and cared about me as a customer.

But no. I got nothing. My money was refunded, yes, but I had already told the customer service representative that I was going to apply for a refund from Paypal. That upset him and he went off on a rant about fraudsters applying for refunds when they had received the goods. I had to explain that I wasn’t a fraudster and that I most definitely had not received my goods.

Even when he sent me the email to tell me that Aqua Amore was returning my money there was no apology, no acknowledgement that something had gone wrong.

Anyway, they have now lost me as a customer. For ever.

EDIT The company representative might well come across as apologetic and eager to please in his his reply posted here, but he was anything but at the time. In fact his first response was to try to get the review pulled, claiming it was defamatory. It was only when it was made clear that the review was not defamatory that he made any effort to apologise, and that was only here. His manner on the phone was very unhelpful and bordered on the hostile. I did suggest he Google me but that was so that he would realise that I was a former Consumer Affairs journalist and that I was well aware of my rights under the 2015 Consumer Rights Act.

I’ve placed a number of orders and apart from the ridiculous amount of plastic packaging, I have been satisfied with everything, until now.
My last order was for the same water I’d ordered the previous time. I should point out that having the correct mineral water, with the right aesthetic, is incredibly important for my business. Unfortunately, the order arrived when I wasn’t there and it was not what I’d ordered at all. I immediately contacted Aqua Amore, who dismissed me by simply explaining how wonderful the water that arrived was. I don’t care! I just wanted what I ordered! Eventually they agreed I could have a credit note, if I packaged back up on the crate myself and returned it at my own expense. They know full well I won’t do that, so I’m stuck with it. Disgusting customer service.

Good drinks company offering a really interesting range of exotic waters and soft drinks. The customer service was really excellent and friendly, and delivery was very efficient. Perfect and thanks a lot!

Prices seem respectable. Customer service is meh. delivery expensive.

Very good customer service and fast delivery. The driver was very polite, will definitely use more.

Brilliant Service. The team at Aqua Amore worked really well together to first guide me on an ideal bottled water and then their delivery team made sure to leave the items safely in my absence. Refreshing to encounter a company like this and I have referred on!

Knowingly overcharge customers shipping with ApplePay checkout. They say it’s a software bug, but then still leave the ApplePay checkout available - which (without any notification) increases the displayed shipping charges from £12 to £20 for a £70 order. Multiple customers and multiple orders will be impacted by this - about which they don’t seem to care.

Contacted them - they said they were aware. Refused to refund the balance. Just cancelled my order and said they would refund.

Clear trading standards issue - and duly reported to them for further investigation.

I bought 48 glass bottles of 33 CL to give to our customers instead of plastic bottles as we have pledged to eliminate single use plastic from all our services.
Unfortunately the bottles come wrapped in so many air-bubble wraps that I think they use more plastic than would’ve been used if I had bought 48 plastic bottles of water.
After speaking to management at Aqua Amore I concluded that they don’t care about customer satisfaction or the carbon footprint associated to their activity.
They also charged £17 courier charges for £14 of water for 48 bottles of 33 CL and wanted to charge another £17 to have them returned despite the fact that we are based in Greater London just like they are.
In summary if you’re looking to buy glass bottled water for environmental reasons do not buy from this company.