I’m so pleased with the quality and speed of service that I would definitely use Aquarelle again for their genuine and outstanding professionalism. My friends are so thrilled with the Bonsai olive t... See more
Company replied
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I’m so pleased with the quality and speed of service that I would definitely use Aquarelle again for their genuine and outstanding professionalism. My friends are so thrilled with the Bonsai olive t... See more
Company replied
The whole ordering process was very pleasant and I think, because its my first order, that the company are a very good company. I can just tell from the website and what considerate wording is used.... See more
Company replied
I have used Aquarelle four times, each time for flower deliveries in Spain. The first three were for friends in Seville and everyone was happy with the flowers, the last was for a recently bereaved... See more
Company replied
Excellent, easy to order, on line flowers from UK for delivery near Paris. Great tracking service to ensure flowers were delivered within the timescale. Recipient very pleased with them. Highly recomm... See more
Company replied
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Reply from Aquarelle.com
on line order system is not quite smooth, the step for payment

Reply from Aquarelle.com
product is always the same as in the photos, delivered on time, what else can you ask for?

Reply from Aquarelle.com
The delivery was as planned and its great but the actual bouquet itself was so much worse than in the picture. I bought the Collection Ecole du Louvre - Cézanne and on the picture on the site it looked so full and plentiful yet the received bouquet looks dull and empty and the lilies did not smell at all. Not worth 50 euro in total at all.

Reply from Aquarelle.com
I love Aquarelle. It offers a lovely collection of flowers with very short waits on deliveries. Perfect for last minute gifts. Merci beaucoup a tous.

Reply from Aquarelle.com
Thankyou so much for your wonderful service. My son injured himself skiing on a school trip and I wanted to send him a boquet of chocolates to cheer him up. Delivery was super fast and the chocolates were amazing. Brilliant!

Reply from Aquarelle.com
My experience with ordering flowers for my sister in France was perfect - no issues or problems. Just straight forward and very user friendly. Thank you.

Reply from Aquarelle.com
We put in an order from Denmark to be delivered in France.
Aquarelle delivered a very beautiful plant, as shown to us.
Time of delivery punctual.
We are very happy with your service.

Reply from Aquarelle.com
Clean and simple interface. Easy to use site with clear instructions. Thank you for such beautiful experience

Reply from Aquarelle.com
Flowers were not delivered.

Reply from Aquarelle.com
I ordered for the flowers to be delivered on 7th Jan as it was a birthday gift.
As she still has not received it, I went online to track only to find out that it is planned for delivery today, a day late and missing her birthday altogether.
Very disappointing.
I recommand a Bonsaï for Portugal for my son. Aquarelle ( Universal Flowers Portugal) informed my Son that there will be a present delivery.
Afterwards they informed me that they could not deliver It so I had to cancel the order. What a pity that they already informed my Son before they knew if they could make It!
Positif is that they returned the money directly, so 2 starts instead of 1

Reply from Aquarelle.com
I am very happy with the service provided.
Ordered a bouquet to be delivered to my sister for her 40th birthday.
Bouquet was delivered on time and in a perfect state.

Reply from Aquarelle.com
Flowers arrived recipients were happy. Have used the company before and satisfied with their service. Will happily use them in the future.

Reply from Aquarelle.com
Flowers were very easy to order for February! Thank You!

Reply from Aquarelle.com

Reply from Aquarelle.com
Easy to place an order and very good quality flowers received.

Reply from Aquarelle.com
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