Aquarelle.com Reviews 

45,129
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

I’m so pleased with the quality and speed of service that I would definitely use Aquarelle again for their genuine and outstanding professionalism. My friends are so thrilled with the Bonsai olive t... See more

Company replied

Rated 5 out of 5 stars

The whole ordering process was very pleasant and I think, because its my first order, that the company are a very good company. I can just tell from the website and what considerate wording is used.... See more

Company replied

Rated 1 out of 5 stars

I have used Aquarelle four times, each time for flower deliveries in Spain. The first three were for friends in Seville and everyone was happy with the flowers, the last was for a recently bereaved... See more

Company replied

Rated 5 out of 5 stars

Excellent, easy to order, on line flowers from UK for delivery near Paris. Great tracking service to ensure flowers were delivered within the timescale. Recipient very pleased with them. Highly recomm... See more

Company replied

Company details

  1. Flower Market
  2. Flower Delivery

About Aquarelle.com

Written by the company

Livraison de fleurs dans toute la France

Depuis plus de 20 ans, Aquarelle livre vos bouquets de fleurs.

- Recevez la photo du bouquet expédié: le bouquet commandé est identique au bouquet livré

- Fraîcheur garantie : Votre bouquet voyage les pieds dans l'eau

- Des créations exclusives de nos artisans-fleuristes

- Des bouquets et bottes de fleurs séchées pour composer soi-même son bouquet DIY

- Des bouquets pour toutes les occasions : anniversaire, mariage, naissance, deuil ou simple plaisir d'offrir.

- Avec l'Abonnement et la Carte cadeau, recevez ou offrez un bouquet pendant 3, 6 ou 12 mois !

- Un bouquet 100% Fleurs de France

Nos engagements

Written by the company

Photo du bouquet expédié
Le bouquet commandé est identique au bouquet livré.
Votre bouquet voyage les pieds dans l'eau
Grâce à un conditionnement adapté, votre bouquet est livré dans un vase de transport rempli d'eau.
Livraison express dans toute la France
Grâce à nos prestataires de livraison, Aquarelle achemine vos bouquets de fleurs dans toute la France.

Contact info

3.8

Great

TrustScore 4 out of 5

45K reviews

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3.8

All reviews

(45,129)

8,528 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well recommended Florist

Super professional and fast to find what I was looking for

January 29, 2026
Aquarelle.com logo

Reply from Aquarelle.com

Bonjour,
Merci pour votre commentaire. Notre satisfaction client est notre priorité.
A bientôt
Christèle Aquarelle

Rated 2 out of 5 stars

very dissapointing

The delivery was as planned and its great but the actual bouquet itself was so much worse than in the picture. I bought the Collection Ecole du Louvre - Cézanne and on the picture on the site it looked so full and plentiful yet the received bouquet looks dull and empty and the lilies did not smell at all. Not worth 50 euro in total at all.

January 23, 2026
Aquarelle.com logo

Reply from Aquarelle.com

Hello,
We are sorry to hear that your bouquet did not meet your expectations.

Aquarelle team

Rated 5 out of 5 stars

I love Aquarelle

I love Aquarelle. It offers a lovely collection of flowers with very short waits on deliveries. Perfect for last minute gifts. Merci beaucoup a tous.

January 24, 2026
Aquarelle.com logo

Reply from Aquarelle.com

Hello,

Thanks you for your positive feedback
See you soon

Aquarelle team

Rated 5 out of 5 stars

Fast delivery

Thankyou so much for your wonderful service. My son injured himself skiing on a school trip and I wanted to send him a boquet of chocolates to cheer him up. Delivery was super fast and the chocolates were amazing. Brilliant!

January 20, 2026
Aquarelle.com logo

Reply from Aquarelle.com

Hello,

Thanks you for your positive feedback
See you soon

Aquarelle team

Rated 5 out of 5 stars

My experience with ordering flowers for…

My experience with ordering flowers for my sister in France was perfect - no issues or problems. Just straight forward and very user friendly. Thank you.

January 23, 2026
Aquarelle.com logo

Reply from Aquarelle.com

Hello,

Thanks you for your positive feedback
See you soon

Aquarelle team

Rated 5 out of 5 stars

Reliable and professional service

We put in an order from Denmark to be delivered in France.
Aquarelle delivered a very beautiful plant, as shown to us.
Time of delivery punctual.
We are very happy with your service.

January 21, 2026
Aquarelle.com logo

Reply from Aquarelle.com

Hello,

Thanks you for your positive feedback
See you soon

Aquarelle team

Rated 5 out of 5 stars

Clean and simple interface

Clean and simple interface. Easy to use site with clear instructions. Thank you for such beautiful experience

January 23, 2026
Aquarelle.com logo

Reply from Aquarelle.com

Hello,
Thanks you for your positive feedback
See you soon.

Aquarelle team

Rated 1 out of 5 stars

Late delivery as a result missing the birthday

I ordered for the flowers to be delivered on 7th Jan as it was a birthday gift.
As she still has not received it, I went online to track only to find out that it is planned for delivery today, a day late and missing her birthday altogether.
Very disappointing.

January 6, 2026
Rated 2 out of 5 stars

They can not deliver what’s proposed

I recommand a Bonsaï for Portugal for my son. Aquarelle ( Universal Flowers Portugal) informed my Son that there will be a present delivery.
Afterwards they informed me that they could not deliver It so I had to cancel the order. What a pity that they already informed my Son before they knew if they could make It!
Positif is that they returned the money directly, so 2 starts instead of 1

January 5, 2026
Unprompted review
Aquarelle.com logo

Reply from Aquarelle.com

Hello,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and disappointment caused by this situation.

We fully understand how regrettable it is that your son was informed of a delivery before we were able to confirm the feasibility of delivering the bonsai. This is clearly not the experience we aim to provide, especially for a gift intended to mark a special occasion.
Thanks you for your review.

Aquarelle team

Rated 5 out of 5 stars

Easy and efficient…

I am very happy with the service provided.
Ordered a bouquet to be delivered to my sister for her 40th birthday.
Bouquet was delivered on time and in a perfect state.

January 2, 2026
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Reply from Aquarelle.com

Thank you very much for your kind feedback 😊
We’re delighted that the bouquet arrived on time and in perfect condition for such a special occasion.

L’équipe Aquarelle

Rated 5 out of 5 stars

recipients were happy

Flowers arrived recipients were happy. Have used the company before and satisfied with their service. Will happily use them in the future.

December 13, 2025
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Reply from Aquarelle.com

Thank you very much for your loyalty and kind feedback 😊
We’re delighted that the flowers arrived safely and made the recipients happy.
We look forward to serving you again 💐

L’équipe Aquarelle

Rated 5 out of 5 stars

Easily found

Easily found, reasonable choice, quick check-out process

January 5, 2026
Aquarelle.com logo

Reply from Aquarelle.com

Thank you 😊
Glad you found the site easy to use, with good choice and a quick checkout 💐

Aquarelle Team

Rated 5 out of 5 stars

Easy to place an order and very good…

Easy to place an order and very good quality flowers received.

December 19, 2025
Aquarelle.com logo

Reply from Aquarelle.com

Thank you for your feedback 😊
Glad you found the ordering easy and the flowers of great quality 💐

Aquarelle team

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