Aquatics Online Reviews 

Will buy again and again and again from this company

Ordered two 4 foot fluorescent tubes for fish tank. Arrived very well packaged with no risk of them being damaged. Also got two condensation trays which were equally well packaged. Excellent service, wouldn't be scared to use the website again.

I needed by order in a bit of a hurry and David stayed in close communication and ensured by delivery arrived on time. Really helpful personal service which makes a really refreshing change.

Everything I ordered was "in stock" apparently. After waiting a week I called them and apparently none of it was in stock, some not even available any more. After a rather rude lady on the phone made me change everything for alternatives, I finally received my items, a further 2 weeks later!!! If you don't mind waiting forever for items you didn't really want, this is the site for you!!

So far no problems dealing with this company.

I would recommend this firm to anyone, correction everyone. the choice is unbelievable but finding exactly what you want is so easy with their search system, ordering again is straightforward and payment, no worries.Overall one of the best sites that i have used.

Very helpful web site always stocks what I need.

I use online for ordering lots of different things and always find the delivery time scale takes far to long compared to other companies. Also not always able to get the products that I need and have to source them from elsewhere!

Although I had to cancel my order due to the product being out of stock, I must compliment Adele for her swift response to my request for a full refund.
The full amount of my order payment including postage and packing was credited
back to my account within a couple of days.
I will not hesitate to use this company in the future as the website is priced well
and the availability of stock in general is very good.

Quick to solve my problem.

Dear David,

Thank you for your prompt delivery of my order. Even though I live on the Channel Island of Guernsey you made sure I received everything quickly and kept me informed. You also demonstrate enthousiasm for the aquatic hobby with your newsletter. All the best,

Speedy service and delivery. Will use again. Just as an afterthought, it was the only UK company I could find who sold the party I needed. Ten times the price from Fluval.

As I am unable to find any supplies for my no longer available aquarium in Australia it was great to find this online with such a quick delivery I will be using them for all my supplies.

the python wather changer has got to be the best thing i have purchased since getting my new aquarium. it is so easy ( worth every penny)
. i attached it to my tap turn on the tap and empty the tank water down the sink ( no buckets) ,i turn the tap on to start the syphon and then turn it off, as soon as the water starts to empty, then i let the water come out on its own, its just slower and you dont waste water down the drain. I then i fill back up with a mixture of hot and cold water so the tank isnt to cold. i can do this because i have a mixer tap. Brilliant no bad back for me :-)

I contacted the company to see what had happened to my order and was told the pond baskets I ordered were no longer being sold singularly, even though the order had gone through. I was told an e-mail had been sent informing me of this, which never arrived. I was told alternative baskets were available after, and as, by this time the plants I had ordered had arrived, I needed the baskets urgently. But I was forced to pay for more expensive baskets and higher postage in order not to lose my plants. Ultimately paying approx £7 more. If the baskets were not sold separately any longer, then the order should not have been taken in the first place, and also, as this was the company’s fault, they should have put it right at no further expense to me. I will not us this company again.

Got a full list of parts - easy to use and the correct goods at a great price, What more could my fish tank ask for - well done

I ordered some new aquarium light tubes. When they arrived, two were broken which at the time was frustrating. I rang the contact number on the receipt and couldn't get through, even more frustrating. However, within two minutes of me putting the phone down, the company rang me back. I explained what had happened and the very helpful voice on the other end of the phone explained what i needed to do, which was take photos of the packaging so that they could ensure that future orders were packed sufficiently. I did exactly as asked, e-mailed them to the address given. Within two days, I had my new light tubes (intact). I can't complain at that, so five stars for the excellent service.

The 1st. time I used Aquatics on line I was a bit dubious but was very pleasantly suprised by the quality of the fish and condition the arrived. Having bought on line befor and received fish in dirty water and being very lethargic. From Aquatics on line the water was very clear and all the fish were very lively after putting them into my tanks they were feeding immediately. The delivery was on time and due to moving house I had to move them still in the box 1/2 a mile by buggy which would not have helped them at all. All fish have survived and are thriving well.

After making my order, I received a telephone call within hours to arrange delivery.

A date was agreed and the fish were duly delivered as agreed. Fish were in good condition and so far thriving.

Service could not have been better!