Aquatics Online Reviews 

725
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

I havee been keeping fish for around 22 years,and have never had a fish die within a week,and I always test my water before bringing in new fish. I needed some new fish and I was working in Breile... See more

Rated 1 out of 5 stars

My son took our grandsons to visit this company recently to buy some fish. for them. After explaining how he had prepared the new tank at home and got the water to the required condition on the advice... See more

Rated 5 out of 5 stars

Algarde airline hose. As window cleaners we use Algarde as the hose that feeds the window cleaning brush, Aquatics online is the only supplier we can find. If you can supply more I will post your emai... See more

Rated 1 out of 5 stars

I had to chase my order repeatedly only to be let down completely, when finally after 2 weeks from my placing the order the manager David, who had assured me the package would be sent via next day del... See more

Company details

  1. Pet Store
  2. Aquarium Shop

Information provided by various external sources

Aquatics online is the leading supplier of tropical aquarium accessories, pond pumps, aquarium tank equipment, filters, heaters, liners and other aquarium products in UK. We have a live chat service on the website generally available between 9am and 5pm Monday to Friday. We are genuine people offering a genuine service. If you're disgruntled about any aspect of our service please let us know. We'll go out of our way to put it right.


Contact info

1.9

Poor

TrustScore 2 out of 5

725 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.9

All reviews

(725)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Seasoned Shopper.

First class service.Package arrived,within 2 days of despatch.Would be pleased to recommend company to anyone.

October 9, 2013
Unprompted review
Rated 5 out of 5 stars

pumped up

exactly as described in the blurb. company delivered as promised although being impatient a quicker delivery option may have been better for me , but hey 7 days aint bad

October 4, 2013
Unprompted review
Rated 5 out of 5 stars

Had what I wanted at a price I could afford

I have always had excellent service from Aquatics Online and this order was no exception. Going through the site I could see that they had what I wanted at a price I could afford and that they were less expensive than my local aquatics retailer. The order arrived in good time, in fact the day before I really needed it, so a great delivery service as well.

October 4, 2013
Unprompted review
Rated 5 out of 5 stars

Good Service

My order arrived promptly and when one of the items had been damaged in transit the replacement arrived equally as fast.

October 2, 2013
Unprompted review
Rated 5 out of 5 stars

Reliable service, good range of stock

Good range of spares for Eheim pumps and fairly easy to find them on the website. Good range overall and prces are reasonable. Delivery was good for the option I picked (standard delivery by Royal Mail).

September 26, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent Treatment

Aquatics Online are a very responsive company. Their website was easy to navigate to get to the products I wanted. Ordering was straight forward and delivery was quick.

I've still to determine whether the pond treatments I ordered work or not. That could impact the star rating I've given.

September 23, 2013
Unprompted review
Rated 5 out of 5 stars

Good Prices, good service, highly recommended

aquatics online prices for Fish food (my main items in this purchase) were excellent. The communication over the order (processing then despatch) was great, delivery by parcel force. i would have no hesitation in recommending them

September 6, 2013
Unprompted review
Rated 2 out of 5 stars

delivery cost far to high

bought a small item which cost .70p to send In small padded envelope and was charged £4 + .not impressed, received emails but nothing positive was done,.....

August 21, 2013
Unprompted review
Rated 4 out of 5 stars

Good deal!

Good deal, possible to offer a great deal agains cheaper competitors, however the communication agains the sales email can take a couple of days.

August 20, 2013
Unprompted review

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