Aquatics ToYour Door Reviews 

1,061
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 224 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery service and the secure, careful packaging that keeps the aquatic life completely safe during transit. People are also very happy with the wonderful condition of the fish and plants, noting they look vibrant and settle into new tanks remarkably quickly. However, some customers also noted unfortunate issues with livestock arriving in poor health, showing signs of distress, or being dead on arrival. A few people experienced unexpected delivery delays, poor communication responses, or received animals that did not match the expected size or description.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the fish arrive healthy, lively, and... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with healthy, vibrant fish... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting prompt arrival times,... See more

Order

Customers consistently note positive experiences with order processes, frequently highlighting fast, reliable... See more

Service

Users describe positive interactions with service, frequently praising the reliable, professional, and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with the service I received! Great communication, I enquired about a specific coloured betta fish & got exactly what I wanted! The crowntail Betta fish & plants were very well packaged &... See more

Rated 5 out of 5 stars

Ordered fish online, very fast delivery. Although one fish was not alive , replacement one delivered on next order. Able to quickly speak to customer services via WhatsApp, very helpful and easy commu... See more

Rated 5 out of 5 stars

I ordered 10 Black Mollies, informed me they only had Dalmatian Mollies which I accepted and boy oh boy I am glad I did. They arrived in perfect condition very healthy. I have had them for almost 3 m... See more

Rated 5 out of 5 stars

5 star review for these guys is justified, placed order on Wednesday, fish and plants arrived today, plants bright in colour very healthy looking, fish are alive and very energetic and also look very... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

We are able to offer you the best online selection of Tropical Fish, Saltwater Marine Fish, Koi Carp and Pond Fish ready to buy online and delivered to your door! Next day delivery available


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 36% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(1,061)

198 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Won’t go anywhere else…

I have bought fish from numerous online shops and Aquatics To Your Door are easily the best. Beautiful, healthy, fish. Excellent customer service and faultless delivery using specialist couriers. I won’t use anyone else.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered fish online

Ordered fish online, very fast delivery. Although one fish was not alive , replacement one delivered on next order. Able to quickly speak to customer services via WhatsApp, very helpful and easy communication. I would highly recommend this service. They have very good collections of fish, food and plants. Also matches description as advertised on website.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Happy fish, happy customer

After moving house we found there were very few good lfs available. We've used Aquatics to your door previously but they are now our go to supplier. Fish are shipped securely (we've had no doa) from them and always arrived bang on time. Happy to recommend.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered koi for my pond and some…

I ordered koi for my pond and some tropical for my aquarium. Fish arrived in excellent condition and they soon settled and were eating very quickly. Excellent value, I have used this company before so I knew I would receive excellent service. Recommended.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased several koi online…

I recently purchased several koi online from Aquatics to your door and I couldn’t be happier with the entire experience.

From placing the order to delivery, the communication and customer service were excellent. The fish arrived extremely well packaged, with obvious care taken to ensure their welfare during transit. It was clear that the health and wellbeing of the koi are a top priority for this company.

The quality of the koi exceeded my expectations. They were healthy, active, and exactly as described, with beautiful colours and markings. It’s always a little nerve-racking buying fish online, but I would have absolutely no hesitation in doing so again.

It’s refreshing to deal with a business that combines excellent customer service with genuine knowledge and care for its livestock. I would highly recommend them to anyone looking for quality koi and a first-class buying experience.

Thank you for providing such a professional service—I am delighted with my new additions to the pond.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

First time usin Aquatics to your door

First time usin Aquatics to your door, the fish and shrimp were well packaged, sadly lost a few on arrival once I checked the bags. But was refunded for those immediately after emailing the company so no complaints there.
Shipping was fast and communication was also good! My guppies have since had lots of babies too! So happy days!
Would recommend using them and would use again when I get a larger tank in the future.

Thank you

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, the fish are doing very well and are now 12inch long and very healthy
The best delivery of fish I have ever had quality of fish Excellent
From time of order though delivery and customer service could not fault any aspect will certainly be using them again ,I have had the fish for twelve months now without any issues

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Order was close to £200 before delivery…

Order was close to £200 before delivery was added, every fish arrived well packaged in a large styrene box, only thought is both the driver and I struggled to lift it so 2 x smaller packages may have been more appropriate from a H&S perspective. Close to 1 month on and all fish are still doing well

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Top grade pond fish

The site is easy to use to select the fish that you wish to buy, select a delivery day and make payment.
You are informed of delivery times and from my experience delivery is usually an early morning slot.
On the very rare occasion that one of the fish has died the completely free replacement policy has been honoured immediately

July 23, 2026
Unprompted review

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