I placed the order for the Vitra ACX Mesh chair on 20.02.2026 and received it today, 21.04.2026. Right after purchasing, I immediately received an updated delivery estimate, and in the end the chair a... See more
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I recently needed to get new feet for a chair I bought years ago off Archiproducts. (For medical reasons we needed to swap the wheels for solid feet). Archiproducts were incredibly helpful - th... See more
Company replied
I placed an order on 29 November (black friday). It was supposed to arrive at the beginning of January (I was counting on this delay). Since then they've been giving me delays, it's now March and... See more
Company replied
Have contacted them multiple times to ask them to stop sending emails and have unsubscribed from their mailing list but still getting spamed with several emailed daily. (Edit) It clearly says th... See more
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Company details
- Decoration and Interior Design Store
- Bar Restaurant Furniture Store
- Furniture Manufacturer
- Garden Furniture Shop
- Interior Designer
- Outdoor Furniture Store
Written by the company
Archiproducts.com, the most powerful search engine for architecture and design products
Contact info
Via Loiacono 20/B , 70126, Bari, Italy
- +39 0805543553
- store-support@archiproducts.com
- www.archiproducts.com
3.6
Average
818 reviews
Replied to 41% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Annoying Company
Have contacted them multiple times to ask them to stop sending emails and have unsubscribed from their mailing list but still getting spamed with several emailed daily.
(Edit)
It clearly says that I've unsubscribed and still getting spammed. If you're going to reply to a review, at least read it first lol
March 24, 2023
Unprompted review
Reply from Archiproducts
Dear Customer,
We are sorry to read your words. We would like to remind you that your can unsubscribe from our newsletter at any given time by clicking the UNSUBSCRIBE button at the bottom of every email.
We remain at your complete disposal and wish you a good day.
Archiproducts Shop Team
It was my first purchase with you
It was my first purchase with you, and it went very well.
The products I bought are amazing!
The delivery was made several days before the estimated date.
March 6, 2023
Reply from Archiproducts
Dear Customer, thank you for your review. We are happy that your experience with Archiproducts met your expectations. We always pay the attention to search and promote the best brands and products for furniture and interior design taking care of all aspects, from delivery to assistance. Thank you for choosing us. We hope you can find new interesting articles on our website and be our Customer again! We stay at your disposal. Best regards
Late and badly damaged delivery
The delivery was late by more than 1 month and once I got the furniture it was badly damaged. All I got was a menial refund and replacement of the pieces... I think this is a bad customer service. You should put the customer first.
March 10, 2023
Reply from Archiproducts
Dear Gonçalo,
we are very sorry to read your review considering that we have been in contact in every step.
We apologize for the delay but we want to point out that we are resellers so our products do not come from a pre-existing stock. Production delays might occur.
When our logistics team received your order from the manufacturer, they encountered some defects so we promptly notified you about the situation by sending you detailed pictures of the faults.
You agreed to receive the article as it was, while waiting for the replacement piece to arrive early April.
Once you received the tv stand, you found more faults in another section of the product so we asked you for more information and photos and you sent us a couple of pictures without providing any picture of the pacakaging, as requested by our insurance company in order to file a claim.
Nevertheless we asked the manufacturer to put in production a new spare part to replace the defected one and we also offered you a partial compensation for the inconvenience and wait, that you accepted.
In conclusion, we have tried to be as transparent as possible with you about the whole process of your order so we are very sorry that all our efforts were not appreciated.
Please accept our sincere apologies again. Soon you will receive the new parts of your product.
We thank you for your patience again and stay at your disposal.
Never sends BIM/CAD on any of the…
Never sends BIM/CAD on any of the products online.
I have requested time and time again and feel as if this needs to be sorted out.
I am a 3D Artist and need to use specific products in my clients scene. Normally I can only find the product on Archiproducts.
I have no problem with purchasing the model. However, I always have to request it and then never hear back.
Please just make these models available for download off your site otherwise remove the request button as it is a pointless exercise.
March 7, 2023
Unprompted review
Reply from Archiproducts
Hi Sarah,
You requests are sent directly to the brands you request the files from. Please feel free to reach out to our contact center if you have problmes receiving files from a specific brand. We'd be happy to assit you in getting in touch with them.
Thank you for your understanding.
Archiproducts Team
Great experience
Beautiful product. Item arrived internationally well packaged and intact. Very pleased with experience.
January 30, 2023
Reply from Archiproducts
Dear Customer, thank you for having chosen Archiproducts and shared your review. We pay particular attention to the research of the best brands, customer support and also to the shipping companies since we want to keep a high level like the one of the articles we sell on Archiproducts. We hope you can find new interesting articles on our website and be our Customer again! Have a nice day!
Bad experiences and disappointing
Bad. The order was more than one month delay and the chair is very difficult to assemble. Now the top is the chair still cannot be fixed and we have paid 1499 euros for it.
February 7, 2023
Reply from Archiproducts
"Dear Christian, we are sorry if you did not receive the help you needed immediately. We are now trying to find the best possible solution. Please use the email store-support@archiproducts.com writing what happened and if you need more explanations about the product and further advice, we will be happy to help you.
We remain at your complete disposal and wish you a good day.
Archiproducts Shop Team
Reply from Archiproducts
Dear Josh,
thank you for sharing your positive experience with us.
Our customer service support team constantly tries to offer customers the best possible support by answering their questions and trying to meet their needs, promptly solving any problems during delivery or on the products received.
We hope that you can browse our website again and find other articles that suit you.
We remain at your disposal.
Best regards
Great products (very contemporary) and…
Great products (very contemporary) and even better customer service! Highly recommended.
February 22, 2023
Unprompted review
Reply from Archiproducts
Dear Customer, thank you for having chosen Archiproducts and shared your review. We pay particular attention to all evaluations and we constantly try to improve our service. We hope you can find new articles on our website and be our Customer again. We stay at your disposal. Best regards
The products are always of a great…
The products are always of a great quality and beautiful design. In this instance I didn't realise how big the wall lamps Vienna were, so I needed to return them. Thank you for accepting to reimburse me. The communication with Eleonore was excellent
February 6, 2023
Unprompted review
Reply from Archiproducts
Dear Marie-Noelle,
thank you for taking the time to review your experience with Archiproducts.
Our customer service team constantly tries to offer customers the best possible support by answering their questions and trying to meet their needs, promptly solving any problems during delivery or on the products received.
We hope that you can return to our site again and find other articles of interest to you.
We remain at your disposal.
Best regards!
Good communication and prompt delivery.
Good communication and prompt delivery.
All good 👍
January 31, 2023
Reply from Archiproducts
Dear Customer, thank you for your review. We are happy that your experience with Archiproducts met your expectations. We always pay the attention to search and promote the best brands and products for furniture and interior design taking care of all aspects, from delivery to assistance. Thank you for choosing us. Soon!
great aftersales service
great costumer service! 3 Months ago i ordered two beautifull lamps, but the bases of the lamps were lost during the shipment. Due to the great customer service they were located fast and eventually the lamps were complete.
Sander H.
February 15, 2023
Unprompted review
Reply from Archiproducts
Dear Sander,
thank you for the positive review you just left on Archiproducts.com.
Our after-sales service constantly tries to offer our customers the best possible support by answering their questions and trying to solve issues in a quick and correct way.
We hope you can browse our web site again and find other articles that suit your needs.
We remain at your disposal.
Best regards
THE VAT WE PAID ABOUT 100 RIDICOLOUS
January 17, 2023
Reply from Archiproducts
Dear Gunter,
we are sorry to read your words.
We are completely transparent on the costs and for this reason we indicate that duties and taxes are excluded both on the product's page and on the order confirmation.
If you wish you can contact us by writing to store-support@archiproducts.com and we will try to improve your experience with Archiproducts.com.
Have a good day.
The chairs are perfect
The chairs are perfect. The lead time and delivery delay was excruciating!
January 23, 2023
Reply from Archiproducts
Dear Alina,
thank you for taking the time to give us a feedback. We are very happy that you love the chairs that you ordered.
We also want to apologize if the delivery times did not meet your expectations. Archiproducts is a reseller and we always try to be totally transparent about delivery times and methods, just to avoid any misunderstanding.
Our customer service team does their best to respond in a correct and quick way to all customers about the status of an order, giving live updates about production delays and shipment information.
Best regards and hope you can visit our web site again for more exciting products.
Great Customer Service
Eleonara from the Client Service provided an excellent service. Questions always have been answered within 24h and problems solved in a very pragmatic way.
February 10, 2023
Unprompted review
Reply from Archiproducts
Dear Joachim,
thank you for your feedback.
We are really happy that your experience with customer service has been effective and decisive. We take great care in taking care of every single order and we always do our best to ensure correct and timely communications.
Thank you again and see you soon!
Horrible experience
Horrible experience. Got a wrong package and no one contacted me! Asked 2 times for support without any result.
February 1, 2023
Reply from Archiproducts
Dear Marcel,
We understand your disappointment and apologize for the inconvenience.
Your emails might have been lost due to a technical glitch in our system.
Thank you for the report made and we remain at your disposal to immediately look for the best solution that can solve the incident.
Use the email address store-support@archiproducts.com (the only official address directly linked to the after-sales customer service department) and we will try to improve your experience with Archiproducts.com.
Best regards.
Door handles cannot be exchanged
I ordered some door handles.
The product page was poorly documented so I made a mistake and ordered a product that wasn't fully compatible with my doors.
Contacted customer service, I had to insist (sent 6 emails) to finally get a return form. Return (international shipping) is charged at customer cost. They do not accept exchanges, only full refunds and then you have to reorder, losing even more time.
Customer service not friendly, not arranging. Shady commercial tactics. Not the right level of service for a website that sells high-end products.
Don't recommend.
February 2, 2023
Unprompted review
Reply from Archiproducts
Dear Hugo,
we are very sorry to read your negative comment. We received your messages and punctually provided you with all the information regarding the possibility to order a smaller version for the door nozzles and handle but it was never mentioned by us (or allowed in our Terms and Conditions of Sale) that there was a chance to replace the product ordered by mistake with another one fitting your needs.
The products purchased on our portal do not come from an existing stock but are made to order, according to the finishes chosen by the customer upon purchase. A technical sheet with the handle sizes was available on our product page, and it was actually enough for you to check if it would have fitted your door. In addition to this, our sales assistants were available to provide you with all the additional details that could have helped you making the right choice about the product to be purchased. However, considering that it is human to make mistakes, we granted you the right to withdraw from your purchase, so that you could return the item and receive a full refund. Alternatively, we also proposed you to buy the smaller nozzle needed at a very discounted price (40% off RRP). You have simply rejected all the solutions to help you out for a mistake that is clearly not ours.
We are a solid company, with a transparent sales policy, to which all the operators must comply, and it is totally unacceptable or us to make an exception and bear direct costs because a customer is free, able, and willing to write a negative review on a public page.
We kindly invite you to consider the right of withdrawal and have decided to extend your option to 30 days, starting from the date of receipt, instead of 14 days granted by the law. Our customer service is always available for any additional details.
Best regards,
Archiproducts Shop Team
Everything perfect.
December 27, 2022
Reply from Archiproducts
Dear Nestor,
thank you for sharing your experience on Archiproducts.com.
We strive to best represent all the brands and designers on our site and provide a service that lives up to expectations.
We remain at your disposal and thank you for choosing us.
Best regards,
Archiproducts Shop Team
We've ordered Artemide's Cosmic Leaf…
We've ordered Artemide's Cosmic Leaf floor lamp.
We are not used to a delivery time beyond 1 month like in this case and when complaining about missing parts of the delivered lamp, it turned out that customer service did not know that this part was nothing else than the LED bulb, resulting in another week of waiting for this info.
On another note, it is somewhat embarrassing that a lamp beyond a price tag of 900 € does NOT include the LED bulb at 3.33% of this value. Also, as the designer of such a lamp, I would have a precise idea of the best-fitting color temperature of the light bulb and would not leave this up to the customer, which is another reason why we were surprised about the missing bulb.
January 16, 2023
Reply from Archiproducts
Dear Stefan, I am sorry that you had this problem with your lamp but as explained by our Customer service, we checked the technical features of your lamp on our website and you can read as follows: the "sources" are not included. This is because the Customer can decide if he wants to buy a light bulb with cold or hot light.
https://www.archiproducts.com/en/products/artemide/methacrylate-floor-lamp-cosmic-leaf_249569
FEATURES
Colour: Transparent
Installation: Floor
Material: Methacrylate, steel
Watt: 11,5W
Voltage: 220V-240V
Delivered lumens output: 580lm
Efficiency: 73%
Efficacy: 52.77lm/W
CRI: 97
SOURCES NOT INCLUDED
Category: LED RETROFIT
Number: 1
Watt: 8,5W
Socket: G53
Anyway if you need a support before your purchase and be sure if what you are selecting includes or not a component or if you can add an extra in your chart, please do not hesitate to contact our pre-sales dpt at store@archiproducts.com. Our team of Architects and Deisgners will be happy to give you all information required.
I hope you can easily find the light bulb for your COSMIC LEAF in an electrical store.
Best regard
Products arrived on time
Products arrived on time , in good condition . Very satisfied from all purchases I have done on archiproducts .
December 27, 2022
Reply from Archiproducts
Dear Customer, thank you for your positive review. We are happy that your experience with Archiproducts met your expectations. We always pay attention to the research and promotion of the best brands and products for furniture and interior design and we try to take care of all aspects, from delivery to Customer assistance. Thank you for choosing us. See you soon!
DELAYED ORDERS AND NOW EVADING MY REFUND REQUEST?!
I have made 2 orders almost a month ago. Still no news of both my orders.
Proceeded to request for a refund of 1 of my orders 7 days ago only to receive automatic robot messages telling me about supplier delays, not attending to my issue and not confirming my refund.
I am fuming. Cancel the requested order immediately. And hire better customer service that will actually read customer requests and not send corporate copy-paste answers not even attending to my issue.
Unnaceptable.
January 10, 2023
Unprompted review
Reply from Archiproducts
Dear Roberto,
We are sincerely sorry if our response has taken longer than usual because of the Christmas holidays.
As per our terms and conditions, once an order has been transmitted, it cannot be cancelled so exceptionally we had to ask the manufacturer a confirmation before proceeding.
We can confirm that your order 69552 has been cancelled and the full refund on your name has been registered and it will be issued within 10 business days.
We appreciate your feedback and strive to improve in order to offer a better service day by day.
Best regards.
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