Initial contact filled me with lot's of confidence that you could help me with this serious issue. I fully accept that 5 days is an average response time but my wife has to potentially walk 3+ mi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The person I spoke to was helpful to me. She listen to what I was saying and explained the role of the company. She agreed send out the appropriate forms to me to read and to complete what is applicab... See more
Company replied
We couldn't have managed without Arc Legal. Our claim 60263/000219 . They moved in swiftly to help us with our landlord insurance. We unfortunately had very difficult tenants. Thank you so much... See more
Company replied
I was very anxious & I called to follow up the submission of my claim, as I had a very tight deadline. Lyn was very reassuring & took the time to explain the whole process. She made me feel so much... See more
Company replied
Company details
About Arc Legal Group
Written by the company
Arc Legal Group is a specialist provider of ancillary insurance products and services with deep knowledge and experience in each of our chosen markets.
With over two decades of industry experience, we are experts in our field and our underwriting knowledge and capacity is supported by our parent company, AmTrust. We are reliable, ethical, and obsessed with delivering high quality ‘bespoke’ products and excellent customer service.
To demonstrate our commitment to offer a consistently high-quality service, we were delighted to achieve double ISO certification in June 2023:
- ISO 9001 certification, the world’s most recognised quality management system standard
- ISO 14001 certification, the international standard for environmental management systems (EMS)
Arc Legal Group is a fully registered Financial Services Qualification System (FSQS) supplier and member of the Hellios community, and a member of the Managing General Agent’s Association (MGAA) network.
Contact info
Lodge Lane, CO4 5NE, Langham, United Kingdom
- 0344 770 9000
- customerservice@arclegal.co.uk
- www.arclegal.co.uk
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professionalism and speed of…
Professionalism and speed of understanding and a helpful and practical advice.
July 22, 2026
Reply from Arc Legal Group
Dear Ed,
We are so pleased to hear that you found our advice helpful and practical. Thank you for sharing your positive experience with us.
Kind regards,
Arc Legal Group
The link to make claim does not work…
The link to make claim does not work and sent email and then get another email with another email link
July 19, 2026
Reply from Arc Legal Group
Dear Ms Gordon,
We are sorry to hear that you experienced difficulties accessing the online link.
I note that you were previously offered the option of receiving the claim form by either email or post should the issue persist. This option remains available, and if you would like us to arrange this, please contact us at customerservice@arclegal.co.uk, and we will be happy to send the claim form to you in your preferred format.
Kind regards,
Arc Legal Group
Excellent Service
Helpful staff on the phone, straightforward form to be filled out and submitted
July 23, 2026
Reply from Arc Legal Group
Dear Mr Hamza,
We are delighted to hear that you found our staff helpful and the process of filling out the form straightforward. Thank you for your positive feedback.
Kind regards,
Arc Legal Group
Prompt call back and accurate advice.
I received a prompt call back and fast accurate advice specific to what was a fairly complicated breach of contract issue.
July 22, 2026
Reply from Arc Legal Group
Dear Mr Anthony,
Thank you for your wonderful feedback. We are delighted to hear that you received prompt and accurate advice regarding your complicated issue. We appreciate you taking the time to share your positive experience.
Kind regards,
Arc Legal Group
Reply from Arc Legal Group
Dear John,
We are so glad our explanations were clear and helpful. We appreciate your kind words!
Kind regards,
Arc Legal Group
So quick and easy to use.
So quick and easy to use.
Advice given and initiated within hours.
Highly recommend
July 19, 2026
Reply from Arc Legal Group
Dear Pat,
We are delighted to hear that you found our service quick and easy to use, and that you received advice so promptly. Thank you for your high recommendation.
Kind regards,
Arc Legal Group
Listened and questioned any details…
Listened and questioned any details they were unsure of. Had empathy and are helping me navigate an extremely difficult time.
July 22, 2026
Reply from Arc Legal Group
Dear Kirsty,
Thank you for your kind words. We are pleased our team was able to provide empathetic support during this difficult time.
Thank you for taking the time to share your feedback with us.
Kind regards
Arc Legal Group
To listen to us and be able to help us on what we are asking about
The customer service on the telephone was the only service was good the man I was speaking to could have given a bit more information to me as I have had scammers and also commenting fraud on my phone and fretting me on the mobile but not getting anywhere I pay for legal advice but did not get any I pay alot out to Halifax and have had policies with them for many years so it is not your side the Halifax should get their act together so that's is it
July 14, 2026
Reply from Arc Legal Group
Dear Ms Robinson,
We appreciate you sharing your experience and feedback with us. We understand your frustration regarding the lack of detailed information and the issues you've faced with scams and fraud and we are sorry to hear the service did not meet the expected standard.
If you would like us to look into your concerns further, please could you contact us at the email: customerservice@arclegal.co.uk and confirm whether you wish to submit a complaint?
Kind regards,
Arc Legal Group
The lady I spoke with was very helpful
The lady I spoke with was very helpful, I gave her an overview of the issue I needed help with and she said it sound like I had a case and she'd send me a link to upload all my details and supporting documents.
July 13, 2026
Unprompted review
Reply from Arc Legal Group
Dear Ruth,
Thank you for your wonderful feedback. We are delighted to hear that our colleague was helpful and provided clear guidance on how to proceed with your case.
Arc Legal Group
Got no legal advice given- told to…
Got no legal advice given- told to fill in insurance assessment form first before they give me any legal guide 🤷🏼♀️ doesn’t help me now , it’s changed for the worse, I’m paying for legal advice that I may not get if there isn’t over 51% fir them to win. Their so called legal person said the same terms and conditions five times over - that I am already familiar with, wasting my time and talking over me, quite rude
July 21, 2026
Reply from Arc Legal Group
Dear Tracie,
We are sorry to hear you remain frustrated with the process, we have located your file and have raised a complaint given your expression of dissatisfaction. Our customer service team should be in contact within five working days.
Kind regards,
Arc Legal Group
No help whatsoever .
A simple case of being defrauded by a car dealership and you could not help, especially considering I paid extra on my Tesco car insurance for legal help and advice .
June 30, 2026
Reply from Arc Legal Group
Dear Mr Blundell,
We are truly sorry to hear about your frustrating experience with the car dealership and the legal assistance. We have located your file and have raised a complaint given your expression of dissatisfaction, our customer service team shall be in touch within five working days.
Kind regards,
Arc Legal Group
Lady was informative and really helpful…
Lady was informative and really helpful and made the next steps clear.
July 18, 2026
Reply from Arc Legal Group
Dear Trish Boot,
Thank you for taking the time to share your positive experience. We are delighted to hear that our colleague was informative and helpful.
Kind Regards,
Arc Legal Group
Reply from Arc Legal Group
Dear Hazel Genavieve,
I'm truly sorry your experience was so disappointing. I have located your file and have raised a complaint. Our Customer Relations Team will be in touch in the next 5 working days.
Kind Regards,
Arc Legal Group
Reply from Arc Legal Group
Hello Susan,
Thank you for your wonderful feedback. We are delighted to hear that our advisor was able to provide clear and understandable advice, making your experience a positive one.
Arc Legal Group
Reply from Arc Legal Group
Dear Ms Jacobs,
Thank you for your wonderful feedback. We are so pleased to hear that you had such a positive experience with our team member.
Arc Legal Group
It’s early stages yet but so far the…
It’s early stages yet but so far the advice and response has been 10/10
July 13, 2026
Reply from Arc Legal Group
Dear Nikki,
We're so happy to hear our advice and response have been excellent so far. We appreciate your kind words!
Arc Legal Group
Telephone employment advice …
Someone called me a day later follow my original call and then when I arrange for a call back to be rescheduled they called over an hour later than the time arranged. I was confused by what the person was advising me.
July 17, 2026
Reply from Arc Legal Group
Hi NT,
Sometimes our Advisers can get waylaid on previous calls but we appreciate your time is important and we sincerely apologise for the significant delay in our call back,
Call notes suggest you have been advised to continue your current consultation process for now. You can engage us later once the results of that are known, so we can assess your policy cover and advise what support we may offer.
However if you feel that any of the details remain confusing you are always welcome to engage our Legal Helpline at anytime that's convenient to you.
Arc Legal Group
I haven't started process yet therefore…
I haven't started process yet therefore unable to give an opinion however I received email promptly following initial phone conversation.
It would be so useful to have a choice about how process is done i.e either on line or paper based postal service.
July 17, 2026
Reply from Arc Legal Group
Dear Lorraine Lowry,
Thank you for taking the time to provide your feedback.
We understand your suggestion about having the option to choose between online and paper-based processes. If you are unable to use, or are experiencing difficulties with, our online service, please contact us at customerservice@arclegal.co.uk. We can then arrange for a claim form to be sent to you either by post or by email, depending on your preference.
Kind regards,
Arc Legal Group
Good professional support
The sense that you wanted to help rather than the all to familiar negative undertone
Excellent customer service
July 16, 2026
Reply from Arc Legal Group
Dear Mr Flinders,
Thank you for your kind words. We are so pleased to hear that you had such a positive experience.
Kind regards,
Arc Legal Group
Rubbish company never get back to you…
Rubbish company never get back to you broken 5 day promise by weeks !
June 24, 2026
Reply from Arc Legal Group
Dear Miss Johnson,
We are truly sorry to hear about the significant delay you've experienced and the lack of communication. We understand your frustration and are actively looking into why our promised timeframe was not met. We are committed to improving our response times.
To enable us to assist you further, please contact us via email at: customerservice@arclegal.co.uk to allow us to look into your concerns.
Kind regards,
Arc Legal Group
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.