Arctic Edge Reviews 

191
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful products, noting that the beanies and hats are super warm, comfortable, durable, and crafted from very soft wool. People also highlight the exceptionally fast delivery service, with orders arriving quickly and reliably even around the busy holiday season. However, some people mentioned that certain items had minor flaws or loose fibers that required trimming, while others accidentally shrank their items in the wash. Despite these occasional drawbacks and isolated product complaints, consumers remain highly satisfied with the overall quality, warmth, and beautiful designs.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the wonderful designs, warmth, and... See more

Quality

Consumers find quality to be a source of great satisfaction. Reviewers frequently highlight the beautiful... See more

Delivery service

Customers had positive experiences with delivery service, reporting that items arrived in no time at all.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We love our Arctic Edge beanies. My husband and I each bought one on a Viking Expedition cruise to Antarctica, and we purchased two more on the ship as souvenirs for grandkids. I’ve just now received... See more

Company replied

Rated 5 out of 5 stars

This is not my first experience with the brand, this time I bought more beanies for my family and friends. The quality is amazing nothing better for cold, wet weather. And I love all Moomin, Snufkin,... See more

Company replied

Rated 5 out of 5 stars

Ordered an Antarctica beanie from Arctic Edge. The beanie is absolutely wonderful! But the customer service was even more excellent, they made sure my order arrived in time for my trip and they were s... See more

Company replied

Rated 5 out of 5 stars

I have lived in my Svalbard hat and love it. I was gutted when I managed to shrink it by putting it in the wash. So I ordered a replacement and needed it quite quickly for a weekend of mountaineering... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

Arctic Edge. Luxurious woollen outdoor clothing, made for the most extreme conditions. Our beanies and neck gaiters have reach both North and South pole, and the summit of Everest. Designed on Svalbard by local guide, made in New Zealand.


Contact info

4.9

Excellent

TrustScore 5 out of 5

191 reviews

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4.9

All reviews

(191)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Prompt shipping

I ordered from Canada and shipping was timely. The neck warmer and toque (beanie wool hat for non-Canadians) appear to be good quality and nice & warm.

November 29, 2022
Arctic Edge logo

Reply from Arctic Edge

Hi Janet. Glad the the neck gaiter and toque arrived quickly to you. Hope they keep you warm this winter. Thanks for the order :) and feedback. / Yann

Rated 5 out of 5 stars

I traveled to Antarctica last Dec-Jan…

I traveled to Antarctica last Dec-Jan and admired the beanies that several of our guides wore. I ordered a neck warmer but the beanies were sold out. I was delighted to find that they were now available. They are warm, comfortable and a great reminder of our time there. I ordered one for myself and one as a birthday gift for my friend. It was easy to order and delivery was
very fast, considering they came from Norway. Thank you for such a wonderful product.

October 20, 2022
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Reply from Arctic Edge

Dear Denise. Thanks you so much for the review and for your feedback :) . I used to work as a guide on the Antarctica ships which is where the inspiration for the Antarctica beanies and neck gaiters came from. Hope you and your friend will be able to enjoy these products on all your future adventures and this coming winter. Thanks again for your order. / Yann

Rated 5 out of 5 stars

I love the product

I love the product. Wonderful and hassle free delivery too. Thanks!!

August 29, 2022
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Reply from Arctic Edge

Hi. Thanks so much for your kinds comments :). Hope you have some great adventures to come with your new woolen garments :) / Yann

Rated 5 out of 5 stars

Great quality and design

I love the products for their quality and design. Perfect for Arctic conditions. I buy them for myself and as a gift. Online shop is easy to use and delivery was very quick. I will certainly buy more in the future.

May 16, 2022
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Reply from Arctic Edge

Thank you so much for the review. Great to hear that you are both using and gifting the beanies :) . Yann

Rated 5 out of 5 stars

Excellent

Love these poducts! Soft and warm!

May 14, 2022
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Reply from Arctic Edge

So nice to hear that you are enjoying the garments :). Thanks for your kind words. Yann :)

Rated 5 out of 5 stars

Excellent!

Excellent customer service! Excellent products for cold and snowy days in the arctic - my ears, forehead and neck are very happy indeed! :)

March 30, 2022
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Reply from Arctic Edge

Dear Stine. Thanks so much for the review :) Great to hear Arctic Edge garments keep you warm on cold Arctic days. Yann

Rated 5 out of 5 stars

Perfect delivery and product!

Perfect delivery and product. Everyone who lives in a cold country should have one like this!

March 28, 2022
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Reply from Arctic Edge

Wow great to hear :) Thanks so much for the order. Yann

Rated 5 out of 5 stars

First class customer service.

Wow. The customer service I received from Arctic Edge was incredible. I ordered from Scotland, UK and had a few questions regarding shipping and product restock. They responded so quickly with all the information I needed and I was able to order with ease. Also this was the only store I could find that stocked the product I was after. I was kept up to date with dispatch, shipping and delivery information and to say it was prompt delivery is a huge understatement! I couldn’t be happier.

March 27, 2022
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Reply from Arctic Edge

Thank you so much for all the feedback and kind words :). Yann

Rated 5 out of 5 stars

The perfect gift for people you love!

I love Arctic Edge products! Not only are they warm, soft and beautiful, but they are extremely well-made. My neck gaiter is my favourite layer in cold weather, and since I live in Alaska and work in the Arctic and Antarctic, it gets a lot of use; however, it shows no sign of wear and tear. Likewise for my two Arctic Edge hats - they are holding up perfectly despite near constant use. The customer service is friendly & accommodating, and shipment is timely. They are the perfect gift for people you love!

February 10, 2022
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Reply from Arctic Edge

Dear Suzanne, thanks so much for your kind review. And so incredible to hear that your neck gaiter and beanies have reached Alaska, the Arctic and Antarctic ! Glad the shipment quickly arrived with DHL Express. Wishing you all the best on your upcoming polar travels ! Yann

Rated 5 out of 5 stars

Excellent products and customer service

I can highly recommend the neck gaiters, they are really comfortable, warm and I love the design. Delivery was really quick to the UK. The communication with Yann was the best I have experienced and very friendly. I will definitely be returning to purchase more items soon.

February 6, 2022
Unprompted review
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Reply from Arctic Edge

Hi Cristina. Glad you received the parcel quickly, and that you are enjoying the neck gaiters :) . Thanks again for the order. Yann

Rated 5 out of 5 stars

Toastyness and style in one go

These neck gaiters are keeping me toasty warm in style. And they were delivered with the fastest and friendliest service I’ve ever had the privilege to enjoy.
I’m definitely coming back for more.

February 3, 2022
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Reply from Arctic Edge

Hi Kalle, thanks so much for the order, and so happy you are enjoying the neck gaiters :) / Yann

Rated 5 out of 5 stars

Ordered and delivered to the UK in 24…

Ordered and delivered to the UK in 24 hours, amazing service. Love this hat such good quality and gorgeous pattern.

January 27, 2022
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Reply from Arctic Edge

Thanks so much for writing a review. Glad you like the Marius beanies :). There is still some winter left so I hope you get to use them lots this season.

Rated 5 out of 5 stars

Wonderful products that I can highly recommend

Wonderful products that I can highly recommend. I live in the High Arctic part of the year and Arctic Edge Hats proved to be the best quality I could find against really harsh cold and stormy weather conditions. Keep you really warm and easy to wash. A plus are the very nice designs. Keep recommending them to friends and family. I will definitely get some more soon.

January 10, 2022
Unprompted review
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Reply from Arctic Edge

Dear Vivi, thanks a lot for writing your real time experience with the beanies in the High Arctic. Great to hear they keep you warm, but hopefully you won't have too much stormy weather :)

Rated 5 out of 5 stars

Recommend 200%

We've been using products from Arctic Edge ever since it started and I recommend it to everyone. After living in the Arctic for 25 years, we've come over many different brands, but nothing beats Arctic Edge.
On top of this, Yann is extremely serviceminded and he puts pride and effort in every single item from his collections.

January 10, 2022
Unprompted review
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Reply from Arctic Edge

Dear Karina, your words and feedback mean a lot to me, and I'm so happy that Arctic Edge garments have kept you and your family warm the past couple of years. Yann

Rated 5 out of 5 stars

Best on the market

Beanies and neck gaiters produced by Arctic Edge have been the best of the best on the market for years. The new Marius collection is not an exception. The beanies and neck gaiters are very warm, comfortable, and look fabulous. They can be worn in everyday life, hiking trips, or challenging expeditions... Perfect for birthdays and Christmas presents.

January 5, 2022
Unprompted review
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Reply from Arctic Edge

Hei Nils. Thanks so much for the feedback. The new Marius X Svalbard collection is very nice, and I'm so glad you got to experience it. The neck gaiter will keep you warm on all your upcoming adventures ! Yann

Rated 5 out of 5 stars

The best products for extreme conditions!

I have a lot of outdoor gear, but I can sincerely say that my Arctic Edge beanies and neck gaiters have the best quality of all my stuff. They are warm, comfortable and last long + they look stylish ;)

January 5, 2022
Unprompted review
Arctic Edge logo

Reply from Arctic Edge

Hi Siri. Thanks for the review. Hope the neck gaiter and beanie will keep you warm this winter :).
Yann

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