Stay away from Fill it ins . Mahjong are is easier than I thought it would be . Dimensions Mahjong is easier than regular Mahjong ( dimensions make it sound harder while it’s easier) . Warning with s... See more
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Review summary
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What people talk about most
Reviews shaping this summary
As I have said many times, the support from Arkadium is efficent, fast and so informative. They always resolve tech issues, they take into account my suggestions....they are diligent, reliable and the... See more
Company replied
Newman's Hard Crossword puzzles is created daily by Arkadium. I experienced an anomaly when signing on and found a link to customer service. I wrote my event and sent it. Text said they would answe... See more
Company replied
I've been an Arkadium subscriber for a number of years now. The support team at Arkadium is second to none. They respond quickly (although in my case the hemisphere difference means 12 hours) and i... See more
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Company details
Written by the company
Arkadium is a company that specializes in creating engaging, high-quality casual games. Founded in 2001, Arkadium focuses on developing games that are both fun and mentally stimulating, catering to a wide range of players. The company is known for its web and mobile games, many of which are popular in digital publications and are designed to be accessible and enjoyable for players of all ages. Arkadium’s mission is to create games that bring joy and enrich people’s lives through play.
Contact info
West 25th Street 40, 10010, New York, United States
- + 1 (212) 337 37 01
- support@arkadium.com
- www.arkadium.com
4.5
Excellent
555 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A great gaming page
They are helpful always and care about correcting the issue.
June 4, 2025
Unprompted review
Reply from Arkadium
Hi Jan! Thanks so much for your kind words! 💬 We're really glad to hear you enjoy the gaming page and that our team has been helpful. We're always here to support and make things right when needed. Happy gaming! 🎮😊
Excellent customer care
Excellent customer care - going the extra mile to sort the problem, keeping me well informed along the way.
June 4, 2025
Unprompted review
Reply from Arkadium
Hi Melanie! Thanks so much for your kind words! We're really glad to hear our team was able to help and keep you updated throughout the process. We'll be here anytime you need support! 😊
Good games - good service
I have played games on this site for many years, more so since I retired. New games are available regularly, also updates on older ones. In case of any issues, the help service is quick and efficient. I pay a small amount so that I am not bothered by the annoying ads and that is great, too!
June 4, 2025
Unprompted review
Reply from Arkadium
Hi Kaye! Thank you so much for your kind words and for being a longtime player! We're glad to hear you're enjoying the games and the ad-free experience. It’s great to know our support team has been helpful, too. We truly appreciate you being part of our community! 💚
Rapid response from Arkadium
Very impressed with the Arkadium team. There was an error on one of their games. I emailed them about the error and had a very rapid response. Kind, courteous, respectful.
June 1, 2025
Unprompted review
Reply from Arkadium
Hi Jennie! Thanks so much for your kind words! We're really glad we could help quickly and that you had a positive experience with our team. If you ever spot anything else or have questions, don’t hesitate to reach out again! 😊
Vladimir was extremely helpful & nice.
Vladimir was extremely determined to resolve the issue, & is very friendly & patient while doing so. Arkadium has awesome games.
June 2, 2025
Unprompted review
Reply from Arkadium
Hi Patricia! Thank you so much for your kind words! 😊 We're glad you enjoy Arkadium's games, and we'll be sure to let Vladimir know how much you appreciated his help. Friendly, patient support is what we aim for! 💬🎮
The Arkadium Games on AARP.org
The Arkadium Games on AARP.org are very enjoyable and challenging. The support is patient, thorough, kind and responsive. I highly recommend you to join AARP and to try Arkadium Games.
May 28, 2025
Unprompted review
Reply from Arkadium
Hi! Thank you so much for your kind words! 🌟 We're thrilled to hear you're enjoying the games on AARP.org and that our support team has made a positive impression. Your recommendation means a lot to us. We hope you continue to have fun and keep challenging yourself with Arkadium games!
They tried but I couldn't fix it myself
They tried helping me a lot but I am not computer savvy so I couldn't fix it. I appreciate how are they tried
May 29, 2025
Unprompted review
Reply from Arkadium
Hi Cheryl! Thanks for your kind words! We’re really glad you noticed our effort to help. If you ever need more support, don’t hesitate to reach out — we’re always here for you. 💬💛
Attentive and Helpful
Impressed by the quick response I received and happy Arkadium was able to resolve my issue.
May 28, 2025
Unprompted review
Reply from Arkadium
Thanks so much, Joanne! We're really glad to hear our team was able to help quickly and that your issue was resolved. If you ever need anything else, we're here for you! 😊
Arkadium Games
When playing as free online games I could overlook the glitches. As a paying concern NO. Frequently have to log back in oft times unsuccessfully.
Update: Have had Arkadium respond favorably and seems much improved.
May 16, 2025
Unprompted review
Reply from Arkadium
Hey there! Thanks for letting us know. We’re digging into those login hiccups right now—no one should have to keep signing back in, especially our paid players. Hang tight while we patch things up, and feel free to drop us any extra details at support@arkadium.com.
Arkadiums Bubble Shooter
That may be the best game I have ever played. If you want intensity, you must play Arkadiums Bubble Shooter. It will not disappoint.
May 8, 2025
Unprompted review
Reply from Arkadium
Hi Arun! Wow, thanks a ton for the love! 💖 We're so happy you’re enjoying Arkadium’s Bubble Shooter — it's awesome to hear it's one of the best games you've ever played! 🎯🔥 Keep having fun and popping those bubbles! 🫧😊
Very attentive technician
Very attentive technician. Kept me in the loop all the way until problem was fixed!! Very impressive!!
April 27, 2025
Unprompted review
Reply from Arkadium
Hi Char! Thank you so much for your kind words! We're really happy to hear our technician kept you informed and got everything sorted out. We'll make sure your feedback gets passed along — it’ll definitely make their day! 😊
DO AGREAT JOB THEY ARE VERY KNOWLEDGAGE…
DO AGREAT JOB THEY ARE VERY KNOWLEDGAGE KEEP THE GREAT WORK GOING
April 11, 2025
Unprompted review
Reply from Arkadium
Hi Cynthia! Thanks so much for your kind words! 😊 We're really glad to hear you're enjoying the experience. We'll definitely keep up the great work! 💪⭐
Support team member did great!
When I contacted Arkadium with a complaint that I had, a member of the support team quickly responded to the issue and was very helpful in resolving the matter.
April 10, 2025
Unprompted review
Reply from Arkadium
Hi Laurie! Thanks so much for your kind words! 😊 We're happy to hear our support team could help you out quickly and resolve the issue. If you ever need anything else, we're just a message away!
Awesome Customer Service
Every time I have contacted Arkadium with a question or concern, I have always received a prompt reply. It’s obvious that the Arkadium Support Staff is extremely customer oriented.
April 19, 2025
Unprompted review
Reply from Arkadium
Thank you, Joyce! 😊 We truly appreciate your kind words. It means a lot to know you feel supported every time you reach out. Our team is always here to help and happy to assist!
Arcadium games
As with all game sites, there are occasional glitches. Arcadium are really easy to contact when there's an issue and they work to put things right quickly. They check if a problem is sorted (via email) before closing the ticket.
The games are fun and the adverts are minimal - before the game begins but not during the game. I like the control over sound effects and music, and the visuals are clear and a good size when playing on the phone.
April 17, 2025
Unprompted review
Reply from Arkadium
Hi Mia! Thanks a ton for the thoughtful feedback! 😊 We’re glad you’re enjoying the games and appreciate how we handle support. It's great to hear the visuals, sound options, and low ad interruptions are working well for you. Let us know if anything ever comes up — we're here to help!
Arkadium is NOT just "another gaming…
Arkadium is NOT just "another gaming website"; They have THE BEST and FASTEST CUSTOMER SERVICE RESPONSE I've ever encountered! In business as well as gaming! Thank you for your "Quick Response" to my "Issue" and your even quicker "Turn around" time to RESOLVE the problem! TRULY APPRECIATE YOU ALL! Quick + Professional= AWESOME!
April 11, 2025
Unprompted review
Reply from Arkadium
Hi James! Wow, thank you so much for the kind words! 💬💙 We’re really happy to hear that our support team made a great impression. Quick and professional is exactly what we aim for! If you ever need help again—or just want to play—know we’ve got your back. 😊🎮
Great response to problem
I had a problem with some games not loading; I sent a message to the support group and got an email back almost instantly, suggesting how to fix the problem. I did as recommended and the problem disappeared. Great, fast response that resolved my issue.
April 11, 2025
Unprompted review
Reply from Arkadium
Hi Del! Thanks so much for your kind words! 😊 We're happy to hear our support team was able to help quickly and that your games are now loading properly. If you ever need anything else, we're just a message away. Happy gaming! 🎮✨
Mahjongg Dark Dimensions
Fast, very helpful team. Thank you very much.
April 12, 2025
Unprompted review
Reply from Arkadium
Hi Imrene! Thanks a lot for your kind words! 😊 We're really glad you’re enjoying Mahjongg Dark Dimensions and that our team could help. Don’t hesitate to reach out again if you need anything. Have fun playing! 🧩💫
I play all sorts of games on this site…
I play all sorts of games on this site and when I wrote to complain that a game wouldn't let me reach a higher level (it would freeze), I wrote to the company and after a few days they fixed the problem and it worked better than before. Their emails are always friendly, courteous and timely.
April 9, 2025
Unprompted review
Reply from Arkadium
Hi J.H. Thank you so much for your thoughtful feedback! 😊 We're glad the issue got fixed and that everything’s running smoother now. It means a lot to hear you enjoy the games and our support. If anything else comes up, we’re always here to help! 🎮💬
I was struggling with a game cooking…
I was struggling with a game cooking live and could not get past one point. I asked support for help and they have fixed it and followed through so nicely. It is good to know that customer service is alive and well.!
March 10, 2025
Unprompted review
Reply from Arkadium
Hi Jennifer! Thanks a bunch for your kind words! 😊 We're really happy we could help with Cooking Live and get things back on track for you. It’s great to know our support made a difference. We're always here if you need anything else—happy cooking! 🍳🎮
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