Arlo & Jacob Reviews 

Fantastic service end to end from Arlo and Jacob and we are thrilled with our new sofas. Caroline in the Guildford store was super helpful at the point of order, the customer service and communication have been excellent and Ashley and Carl who delivered the items were friendly, polite and super helpful.

Fantastic helpful service from Alisha at the Harrogate store at all times - nothing was a problem - Mark and Ian top delivery men- kept in touch with regard to delivery schedule, fab job installing and taking away packaging - really lovely - all of you are a credit to A&J !! Thank you for the wonderful experience - in bringing my sofas to my home which are beautiful and so well made and comfy!

Purchased a sofa (The Robin) 3 years ago but to be honest the sofa cushions have got progressively uncomfortable in the last year and have collapsed. They were sold as a fibre and feather mix but when I took them to a sofa expert for some advice he showed me that they were only cheap fibre inside. Also, the cushion inserts don’t even fit the covers properly and so they have loosely stuffed the corners with an ineffective mix of fibre and feathers (a practice that was abandoned in the 1980s as it was so poor quality). They said I had a strong case for miss-selling and that the quality of filling used in a sofa of this price is outrageous. I contacted the store (Bristol) and they did not want to know and customer services (who I have sent videos and pictures of the issue) have just told me that as it is out of warranty for the soft furnishing (12 months) there is nothing they can do. I have neither the time or the energy to pursue this but wanted to warn others not to waste their money. The sofas look good but perform terribly. The store told me that they have discontinued this type of filling presumably but it is so awful.

Arrived in good time. Ashley & Leo were very professional and approachable. They were clearly very happy to be part of the Arlo & Jacob team and did them proud with their level of service.

Ashley & Connor made the delivery of our two new sofas super easy. Text and call advising of arrival time and couldn't have been more helpful with positioning where we wanted. They also took all the packaging away which was a relief. 5* service to go with 5* sofas.

Arlo & Jacob in Marlow helped me choose my new sofa and chair - great info and lots of patience. The lovely Connor and Carl made the delivery, set up the new furniture quickly and efficiently and placed the items as well. It all looks fantastic - huge thank you to you all

Brilliant delivery by Ash and Leo, quick to get it in and put together and gave us great care instruction tips.

Love our new armchair!

A fantastic experience from start to finish with Arlo & Jacob! Rebecca from the Marlow store couldn’t have been more helpful, guiding us at every stage. Then a great delivery from Carl & Connor in the delivery team who were so friendly and helpful.

Connor and Ashley were great. Efficient and sofa looks great!

Delighted with our new sofas.
Huge thank you to Anna we have just had our new sofas delivered by Mark and Ian, we are delighted with the sofas that we have ordered and receive, we have been really happy throughout our journey with the whole service.
Many thanks

Mark and Ian were fantastic! They were very friendly and super careful with getting our sofa and chair in. They got it all set up very quickly - thank youn

Very helpful and friendly staff both in showroom and delivery. The delivery guys, Haydn and Nev, being flexible, careful and just lovely. Sofas are gorgeous! Great experience all round.

Ashley and Connor just delivered our sofas and they were extremely helpful. Team in Bath who dealt with my order were also great and I called customer service as I was worried about access on our lane. Everyone is knowledgable and helpful. Very pleased with my sofas and swivel chair.

The whole process from buying the sofas in store to the delivery of the sofas was fabulous. Felix in the St Albans store was helpful, knowledgeable and incredibly patient as we sat on many sofas and considered a myriad of patterns before coming to our decision. After buying the info from the company regarding delivery was timely and helpful. On the day before delivery and on the actual day communication was excellent and accurate. When Ashley and Ed delivered the sofa they were lovely people and sorted our delivery quickly and professionally even styling the scatter cushions. Really lovely guys. Great service.

They were so wonderful and nev and Haydn were so quick and went above and beyond and carried the sofa up three flights of stairs and assembled so quickly without leaving anything! And helped me move something else! Very greatful.

Fantastic service and delivery - Connor and Carl were spot on - thank you!

Very helpful service from ordering to delivery

Had a sofa delivered my Mark & Ian. Great communication pre delivery, fast and friendly set up of sofa. Very pleased.

We have just taken delivery of our two sofas and chair which were ordered through the Solihull store. We dealt with Laura in store, who was very professional and patient with helping us decide on all the options and nothing was too much trouble. The delivery service by Mark and Ian was also excellent, very professional and friendly.
We are very pleased with our Arlo&Jacob furniture, a great experience and would recommend.

We recently received our two sofa's and footstool we ordered. Firstly the service in store was fantastic, we used the Bath branch. We called in a couple of times while we tried to decide on what worked for us. We largely dealt with a lady called Abi who could not have been more helpful and friendly, and communicated with us throughout the whole process. Our Sofa's arrived on Weds delivered by Ashley and Connor. Once again we received excellent service and both were polite and friendly and took the time to explain everything we needed to know. It was clearly evident that all three mentioned above took a great deal of pride in both the products they were selling/providing and in the level of service provided to their customers - they are a significant asset to Arlo & Jacob. All round excellent service and very happy with our purchase after a hugely disappointing experience with John Lewis! We have since recommended Arlo & Jacob to a number of friends and family and at least two have since made purchases. A great experience allround!