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Review summary
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What people talk about most
Reviews shaping this summary
Flawless, from our first contact at Edinburgh airport to dropping off at Aberdeen... Absolute breeze to deal with. Would highly recommend and use again in the future. The staff made whole experience e... See more
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Followed the reviews online and booked here. Booking was easy and transparent, no hidden costs. At the airport, calling the shuttlebus was easy with the provided telephone number, nice and helpfull s... See more
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The booking process was straightforward and clear, and the insurance excess waiver gave me peace of mind. The staff were extremely helpful and friendly at both pickup and return, as were the customer... See more
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Company details
Written by the company
Hassle-free car and van hire in over 35 cities and airports throughout Scotland and England. Check our website for exclusive offers and more services.
Arnold Clark Car & Van Rental
Written by the company
- About us
- Arnold Clark Car & Van Rental is part of the Arnold Clark Group – Europe’s largest independent car retailer. Established in 1963 with just 12 cars, we now have 37 branches across the UK and a nationwide fleet of over 55,000 vehicles. We provide expert vehicle hire and unique rental solutions to customers all over the world.
- We care
- At Arnold Clark Car & Van Rental, your opinion matters to us and we always welcome your feedback. We’re continuously seeking new ways to improve the way we do business and your feedback can help us do that. Tell us what you think of our service on Trustpilot; what you loved and what we could do better.
- Car and van hire
- With 37 rental branches across the UK, including all major airports, our unrivalled range of vehicles includes cars, vans, people carriers, automatics and 4x4s. All of our rental vehicles are under a year old and our competitive prices come with comprehensive insurance as standard.
- One-way hire
- Simply looking for a vehicle to get you from A to B? We offer one-way vehicle hire to and from any of our branches. This flexible approach to rental is perfect for those moving house or just using a different transport solution to get home.
- Corporate rental
- Our corporate rental clients range from Premier League football teams to Hollywood film studios. With competitive rates and tailored fleet solutions, we offer bespoke business packages that cater to all rental requirements.
- Dual control hire
- From only £18 per hour, our dual control hire is the perfect way to get more driving experience. The cars come with two sets of controls, allowing for an experienced driver to keep learners safe on the roads.
Contact info
Kerse Road, FK7 7RU, Stirling, United Kingdom
- 0141 849 7170
- rental.reservations@arnoldclark.com
- www.arnoldclarkrental.com
4.9
Excellent
33K reviews
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Reply from Arnold Clark Car & Van Rental
Hi Trudy,
Thank you for your review! We're delighted to hear that you found the rental process easy to deal with and that our team was friendly and helpful throughout.
It's also great to know that you were pleased with the vehicle provided. We always strive to make hiring a car as straightforward and enjoyable as possible, so we're glad we could deliver a positive experience for you.
Thank you for choosing Arnold Clark Car & Van Rental. We look forward to welcoming you back again in the future.
Luciana
Arnold Clark Car and Van Rental
Reply from Arnold Clark Car & Van Rental
Hello Tim,
Thank you for your fantastic review! We're delighted to hear that you were pleased with the service, the vehicle and the value for money.
Providing great cars at competitive prices, backed by excellent customer service, is exactly what we strive for. It's wonderful to know that we delivered a positive experience for you from start to finish.
Thank you for choosing Arnold Clark Car & Van Rental. We look forward to welcoming you back again in the future.
Luciana
Arnold Clark Car and Van Rental
From the very start I was looked after…
From the very start I was looked after and they understood what I was looking for
July 20, 2026
Reply from Arnold Clark Car & Van Rental
Hello,
Thank you for your wonderful review! We're delighted to hear that our team looked after you from the very beginning and took the time to understand exactly what you were looking for.
Providing a personalised service and helping our customers find the right vehicle for their needs is something we pride ourselves on, so it's fantastic to know that you felt supported throughout the process.
Thank you for choosing Arnold Clark Car & Van Rental. We truly appreciate your feedback and look forward to welcoming you back again in the future.
Luciana
Arnold Clark Car and Van Rental
Reply from Arnold Clark Car & Van Rental
Hi Gary,
Thank you for your review! We're delighted to hear that you appreciated our straightforward, no-nonsense approach.
We aim to make the rental process simple, efficient and hassle-free, so it's great to know that our team delivered exactly that. We truly appreciate your feedback and look forward to welcoming you back again in the future.
Luciana
Arnold Clark Car and Van Rental
Reply from Arnold Clark Car & Van Rental
Hello,
Thank you for your review! We're delighted to hear that you found our staff friendly and that you were pleased with both the vehicles and the service you received.
Providing reliable, well-maintained vehicles alongside excellent customer care is what we strive for, so it's wonderful to know that we met your expectations. We truly appreciate your feedback and look forward to welcoming you back again in the future.
Luciana
Arnold Clark Car and Van Rental
Staff were professional and very…
Staff were professional and very helpful and friendly. Excellent service from the Shuttle Bus drivers to the airport.
They offered me a free car upgrade with a BMW with just a few thousand miles on it, in perfect condition and clean. The car was returned without any problems and very quickly.
July 22, 2026
Unprompted review
Reply from Arnold Clark Car & Van Rental
Hello Luca,
Thank you for your fantastic review! We're delighted to hear that our team provided professional, friendly and helpful service throughout your rental experience.
It's wonderful to know that the excellent service extended from our shuttle bus drivers right through to the branch team. We're also pleased that you enjoyed the complimentary upgrade to a BMW and that the vehicle was in perfect condition, clean and ready for your journey.
We're glad the return process was quick and straightforward, helping to make your overall experience smooth and hassle-free from start to finish.
Thank you for choosing Arnold Clark Car & Van Rental and for your recommendation. We hope to welcome you back again soon.
Luciana
Arnold Clark Car and Van Rental
Great cars and top service
Great cars, top value for money and friendly staff. We booked already multiple times with Arnold Clark in three different locations and every time the service and the cars exceeded our expectations. We can recommend Arnold Clark⭐️⭐️⭐️⭐️⭐️
July 6, 2026
Reply from Arnold Clark Car & Van Rental
Hi Marcin,
Thank you for your fantastic review and for your continued loyalty to Arnold Clark Car & Van Rental.
We're delighted to hear that you've rented with us multiple times across different locations and that both our vehicles and service have consistently exceeded your expectations. It's wonderful to know that you've found our cars to be great value for money and that our teams have provided friendly service wherever you've visited us.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back for many more rentals in the future.
Luciana
Arnold Clark Car and Van Rental
Professional staff
Professional staff, very kind and helpful. The whole process was quite quick and made my whole experience an easy way to rent a van. Well done.
July 22, 2026
Reply from Arnold Clark Car & Van Rental
Hello,
Thank you for your wonderful review! We're delighted to hear that you found our staff professional, kind and helpful throughout your rental experience.
It's great to know that the entire process was quick and straightforward, making it easy for you to hire a van with confidence. Providing efficient service and ensuring our customers have a hassle-free experience is exactly what we strive for.
Thank you for your kind words and recognition of our team. We truly appreciate your feedback and look forward to welcoming you back again in the future.
Luciana
Arnold Clark Car and Van Rental
Personal attention was outstanding
Personal attention was outstanding. Everything excellent. Recommend 100%
July 21, 2026
Reply from Arnold Clark Car & Van Rental
Hello,
Thank you for your wonderful review! We're delighted to hear that you received outstanding personal attention and that everything about your rental experience was excellent.
Providing exceptional customer service is at the heart of what we do, so it's fantastic to know that we exceeded your expectations. Your recommendation means a great deal to us, and we're thrilled that you would recommend us 100%.
Thank you for choosing Arnold Clark Car & Van Rental. We look forward to welcoming you back again in the future.
Luciana
Arnold Clark Car and Van Rental
Reply from Arnold Clark Car & Van Rental
Hi John,
Thank you for your review! We're delighted to hear that you found the rental process simple and straightforward.
We work hard to make hiring a vehicle as easy and hassle-free as possible, so it's great to know that your experience reflected this. We truly appreciate your feedback and look forward to welcoming you back again in the future.
Luciana
Arnold Clark Car and Van Rental
Super helpful at pick up and drop off.
Super helpful at pick up and drop off.
Only niggle was tyre pressure needing resetting on first day.
July 13, 2026
Reply from Arnold Clark Car & Van Rental
Hello,
Thank you for your review! We're delighted to hear that our team was super helpful both at pick-up and drop-off and helped make your rental experience a positive one.
We also appreciate you highlighting the tyre pressure reset issue. While we're sorry for that minor inconvenience, we're pleased it didn't detract too much from your overall experience. Feedback like this helps us continue to improve.
Thank you for choosing Arnold Clark Car & Van Rental. We hope to welcome you back again in the future.
Luciana
Arnold Clark Car and Van Rental
Reply from Arnold Clark Car & Van Rental
Hello Andrea,
Thank you for your review! We're delighted to hear that you were pleased with the vehicle and found it to be new and well presented.
It's also great to know that our front desk team made the process simple and straightforward for you. Providing an easy, efficient rental experience is what we strive for, so we're pleased everything went smoothly.
We appreciate your feedback and look forward to welcoming you back again in the future.
Luciana
Arnold Clark Car and Van Rental
Brilliant customer service
Brilliant customer service . Very personable and efficient service that fully met my needs . Whilst I could have found a cheaper alternative I was more concerned at getting quick and good service and that was delivered . Claire @ Liverpool was brilliant thank you
July 22, 2026
Reply from Arnold Clark Car & Van Rental
Hi Tony,
Thank you for your fantastic review! We're delighted to hear that you received such personable and efficient service, and that we were able to meet your needs quickly and effectively.
It's especially rewarding to know that, while you may have found cheaper alternatives, the quality of service you received made the difference. Providing excellent customer care and a smooth rental experience is exactly what we strive for.
We'll be sure to pass your kind words on to Claire in Liverpool. She will be thrilled to hear that her efforts made such a positive impact on your experience.
Thank you for choosing Arnold Clark Car & Van Rental. We truly appreciate your feedback and look forward to welcoming you back again in the future.
Luciana
Arnold Clark Car and Van Rental
Good pricing, great staff.
Good pricing. helpful and friendly staff. Convenient location for my needs. (Kilmarnock)
July 10, 2026
Reply from Arnold Clark Car & Van Rental
Hello Catherine,
Thank you for your review! We're delighted to hear that you found our pricing competitive, our staff helpful and friendly, and our Kilmarnock location convenient for your needs.
Providing great value alongside excellent customer service is what we strive for, so it's wonderful to know you had such a positive experience. We truly appreciate your feedback and look forward to welcoming you back again in the future.
Luciana
Arnold Clark Car and Van Rental
Excellent service
Very easy to arrange (phone call). Explained process well.
Collection from Stirling and return following day no issues very pleasant and professional staff.
July 22, 2026
Reply from Arnold Clark Car & Van Rental
Hello Colin,
Thank you for your great review! We're delighted to hear that arranging your rental over the phone was easy and that the process was explained clearly from the outset.
It's wonderful to know that both the collection in Stirling and the return the following day went smoothly, and that our team provided a pleasant and professional service throughout. We always strive to make the rental experience as straightforward and hassle-free as possible, so your feedback is greatly appreciated.
We look forward to welcoming you back again in the future.
Luciana
Arnold Clark Car and Van Rental
Everything was as described.
Everything was as described.
From the van being rented to the cost and the insurance.
No surprises and no hassle.
July 22, 2026
Reply from Arnold Clark Car & Van Rental
Hi James,
Thank you for your great review! We're delighted to hear that everything was exactly as described, from the van itself to the pricing and insurance options.
Providing a transparent, straightforward rental experience with no unexpected surprises is something we work hard to achieve, so it's wonderful to know that your hire was hassle-free from start to finish.
We truly appreciate your feedback and look forward to welcoming you back again in the future.
Luciana
Arnold Clark Car and Van Rental
Very easy to book and staff very…
Very easy to book and staff very helpful and friendly
July 21, 2026
Reply from Arnold Clark Car & Van Rental
Hello,
Thank you for your review! We're delighted to hear that you found the booking process easy and that our team was helpful and friendly throughout your rental experience.
Providing a straightforward, hassle-free service with a warm welcome is what we strive for, so it's wonderful to know we met your expectations. We truly appreciate your feedback and look forward to welcoming you back again in the future.
Luciana
Arnold Clark Car and Van Rental
Great service and extremely…
Great service and extremely efficient-fast check in and check out. No wait for shuttle service once we dropped the car off.
July 21, 2026
Reply from Arnold Clark Car & Van Rental
Hello Timothy,
Thank you for your fantastic feedback! We're delighted to hear that you experienced great service and found both the check-in and check-out processes fast and efficient. It's also wonderful to know that there was no wait for the shuttle service after returning your vehicle, helping to make your journey as smooth as possible. We truly appreciate your review and look forward to welcoming you back again in the future!
Jodi
Arnold Clark Car & Van Rental
Very helpful would go back if needed to…
Very helpful would go back if needed to hire another vehicle.
July 21, 2026
Reply from Arnold Clark Car & Van Rental
Hello Scott,
Thank you for your kind review! We're delighted to hear that you found our team helpful and that you would choose us again for your vehicle hire needs. Customer satisfaction is our top priority, so it's great to know we made a positive impression. We truly appreciate your feedback and look forward to welcoming you back in the future should you need another vehicle.
Jodi
Arnold Clark Car & Van Rental
The staff are very welcoming and very…
The staff are very welcoming and very friendly and helpful.
July 18, 2026
Reply from Arnold Clark Car & Van Rental
Hello,
Thank you for your kind review! We're thrilled to hear that you found our staff welcoming, friendly, and helpful. Providing excellent customer service is at the heart of what we do, so it's wonderful to know that our team helped make your experience a positive one. We truly appreciate your feedback and look forward to assisting you again in the future!
Jodi
Arnold Clark Car & Van Rental
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