Since registering the complaint the customer service is worse than ad hoc. The electrical unit replaced eventually (the review clearly got them into action) but the issues around the tap are still ong... See more
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Do not use this company . I bought a combination hot water tap on sale at £900. When delivered it had a missing part so could not use it. I have messaged by email and chat for 4 months being comple... See more
From the minute I ordered the tap to now using the tap it’s been a great experience. The website was easy to use and at first I thought something wrong because the price was so competitive. I did... See more
If I could give zero I would. Tap was delivering water at 82deg from the spout, not 98 as it was set to. The digital display started to lose digits, then intermittent operation and finally it’s p... See more
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Company details
Written by the company
Welcome to ARNO, where innovation meets elegance in every instant hot water tap. Since our founding, we've been on a mission to transform British kitchens with our premium boiling water taps—designed to deliver instant convenience. As a emerging UK brand, we specialise in electric hot water taps that combine cutting-edge technology with timeless design, making us the trusted choice for homeowners seeking the perfect blend of functionality and aesthetics.
Contact info
United Kingdom
- www.arnotap.com
3.1
Average
26 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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Great system & easy to install …
The delivery was quick and specific instructions were followed. The instructions were clear & easy to follow. Installation didn’t take too long. I used a combination on the YouTube video & written instructions.
It works really well & is more the sufficient for my needs.
October 3, 2025
Unprompted review
Digital 4 in 1 tap
It was a bit longer than 15mins
My under-sink area has a Waste disposal unit so i had to put boiler/chiller in shelf unit alongside & needed to cut ventilation slots into it as it was only about 10mm wider than unit & knock out the rear panel & used some right angle push fit connectors for convenience.
I really needed longer pipes on the tap for the std hot & cold supply, but finished up re plumbing the pipework under the sink to accommodate it - it took a few hours plus a 2 metre bit of copper pipe & a couple of fittings.
The push in & Silicon pipes were also a bit on the short side so I bought a few more metres of each - not expensive
All in all a neat setup with chiller & boiler combined & excellent result
Very pleased with it.
Minor niggle at moment is touch screen needs to be touched several time before you can get boiling water symbol to light up
But good value for money - still only took about 1/2 day to install even with the small revisions to pipework - extra items needed were about £20-£30 in total
September 24, 2025
Unprompted review
Great customer service (i ordered wrong…
Great customer service (i ordered wrong colour tap) easily and quickly exchanged. Tap was easy to fit. Love the safety features it comes with and the digital display such a better design than the “big expensive branded taps” we did a lot of research and so happy choosing ARNO 4 in 1
November 10, 2025
Unprompted review
DO NOT BUY !!!
DO NOT BUY THESE TAPS!!! This is a scam company, you cannot get through to support or anyone, there is no aftersales support whatsover.
The tap I purchased lasted all of 3 weeks before the controls failed, I emailed them and had a reply after a few days and was told I would be sent a replacement.
Since then I have had no response, there is no number to call and the email address doesnt work. Emails just bounce back.
There are other companys out there using the same method - online chat/ emails with no phone number, I tried them and was told they had no correlation with arnotaps.com... Whatever.
I instructed my credit card company to charge this back,
Bottom line do not buy arnotaps, they are awful quality, customer support and the warranty's are worthless , save your money and buy a reputable brand with proper customer support and contact details.
April 30, 2025
Unprompted review
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