While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Health and Beauty Shop

Written by the company

Aromaeasy is a world-leading supplier of essential oils and aromatherapy diffusers. Our brand offers high-quality products to enhance your wellness and aromatherapy experience.


Contact info

2.0

Poor

TrustScore 2 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fake essential oils; no response for return request!

I ordered their oddly inexpensive essential oils, hoping they were maybe a new company trying to get a foothold in the market. I received the oils and of the 3 I got, I opened one of each, and they are fakes. The scents are cloying and very artificial. If there was any doubt, the green tea EO nailed the coffin - no way should a green tea EO smell like perfume. I also tried lavender (which I'm VERY familiar with) and sandalwood - all fake.
I have tried to reach them several times in several different ways and they do not respond. I have filed with BBB at this point and left a Google review. I will update the review w/ the assessment of fake oils once I give them a chance to make things right with a refund.

November 23, 2024
Unprompted review
Rated 1 out of 5 stars

The scam company hidden in Zhuhai, China

This is a fake website that claims to be based in California, USA. These people are actually located in Zhuhai, China. They send out chemical solvents and are not to be trusted. The positive reviews are written by these scammers from China. Do not be fooled.

July 16, 2024
Unprompted review
Rated 1 out of 5 stars

DON'T BUY ANYTHING FROM AROMA-EASY!

DON'T BUY ANYTHING FROM AROMA-EASY!! DON'T BE TEMPTED BY THE PRICE!!
When I received my order (about $200. CAD) I was all excited and began to smell the scents. Some made me gag, others produce the effect of a beginning of a headache. I am used to essential oils, I own more than 100 different ones. I ordered those because I didn't have them. What I receive, for most of them, are not essential oil 100% pure as it is written on the bottles. They may be fragrance oils, synthetic scents, and what else.
I did make a research to learn than most fruits except for citrus fruits cannot effectively produce essential oils, that there is no such thing as apple essential oil, and what about strawberry, blueberry, cantaloup, prunus, mango ones? It doesn't announce anything good for the other oils. Most are not, on the lists of essential oils of AromaWeb. No wonder, I didn't own most of them, like the tulips one. I've learned that some of them produced absolutes, like green tea & carnation, but absolutes are very expensive. Others, like balcal skullcap root produces tincture or extract. I own vetiver, melissa & wormwood essential oils ; the ones I received has not the force of a pure essential oil; it is possibly mixed with a carrier oil I am so disappointed.
Finally, I noticed that the name of the company is not written on the bottles (except 5 on 26) and that the latin names of the oils are not mentioned either as any serious company does.
I received a note from the company asking about my satisfaction!!! I wrote back what is above and asked for a reimbursement. I did not receive an answer.
ONCE AGAIN, DON'T BUY FROM AROMA-EASY!!!

A very unhappy customer.

April 14, 2024
Unprompted review
Rated 1 out of 5 stars

Very untrustworthy company

Very untrustworthy company. Once they get your money they care about nothing else. You will have to go to payment company to get your money back because they will ignore you once they have your money.

January 1, 2024
Unprompted review
Rated 1 out of 5 stars

Strange

Strange, I see all of these positive reviews?? I made a small order to check this company out ($50.00), apparently they simply decided they didn't want my business. They acknowledged my initial payment and said my order would ship soon and that's where it ended. I attempted to find out the problem on the site's chat line - nothing. I tried again - nothing. So all I can say is ordering from this site is a crap shoot. I finally had to contact PayPal for a full refund. Bizarre!! Try aromatics international or Rocky mountain oils instead, both very good companies, great customer service and wonderful products.

January 29, 2023
Unprompted review
AromaEasy logo

Reply from AromaEasy

Hi Pete,

Sorry to hear about the issue you encountered during your order with our company. We take each customer's experience very seriously and would like the opportunity to help if you had any problems. If you're willing, please provide us with your order number so we can better understand your situation. We hope to connect with you further to resolve your issue.

Eva
Aromaeasy Customer Support

Rated 4 out of 5 stars

Your essential oils are truly unique

Your essential oils are truly unique, I simply love them. I only give four stars only because of the long delivery period. If you offer some alternative mode of delivery (courier), I will use that option even if I have to pay for that. Anyway, the products are excellent and I will probably order others in the future.

June 15, 2021
Unprompted review
Rated 5 out of 5 stars

I have never had bad customer service……

I have never had bad customer service… one of the best experiences
I have never had a bad customer service experience from Aromaeasy. They give the best possible service a consumer can get. Their warranty service is also great. Love this brand and customer service they provide. Top-notch.

December 4, 2019
Unprompted review
Rated 5 out of 5 stars

Everything fast and easy

Five stars requires a longer history. , Fast Shipping , Great Customer Service , Wonderful Prices , Premium Quality Products . I'm a customer for life ,I'm Very Satisfied 💘

December 2, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look