Whoever is currently in charge of Arriva has done an amazing job at making Starmer look competent. The nuclear reactors at Chernobyl had better management than this s**t show they call a bus service.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
"I was shocked by the treatment I received on the 9:21 AM 5a bus to Syston today. I asked for a ticket politely, yet the driver forced me to repeat myself multiple times and looked at me with genuine... See more
Company replied
I have complained so many times about the 313 service from Chingford to Potters Bar. Every evening so far this year buses are being cut out and if you complain to TFL you just get an AI generated resp... See more
Company replied
Absolutely some of the worst experiences! Bus is always late, never shows up when it’s supposed to, bus fair keeps going up and up which is really annoying as me and my sister need student day ticket... See more
Company replied
Company details
Written by the company
Arriva Bus run in most UK towns and regions. We operate in the North West, North East, Yorkshire, Wales, the Midlands, Beds and Bucks, Herts and Essex and Kent and Surrey.
Contact info
United Kingdom
- 0344 800 44 11
- www.arrivabus.co.uk
1.2
Bad
4K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst bus company ever
If i can i give you minus 10 stars,India have better service.Where the missing buses going?3 different stops same day 4-5 minuts before arival and puf ; gone from board nothing come until next bus.Evaporate? No respect at all
January 13, 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Marcin,
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our bus service.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
Brought tickets and wasnt able to…
Brought tickets and wasnt able to complete journey but Arriva agreed to refund in full
December 26, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hi Angie,
Thank you for your 5 star review.
We are very pleased that we were able to refund you and resolve your query to your satisfaction for you.
Kind regards
^AM
Absolutely shocking
Absolutely shocking - the buses often just don’t show up and they do not bother to update the app as cancelled! Many people (including the elderly) depend on your bus services Arriva and you constantly fail us all - shame on you.
January 13, 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Alex
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our services.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused. ^AM
got on bus this morning it was warmer…
got on bus this morning it was warmer outside 7 people on bus felt sick as no heating on bus yes we know we live BUSES HAVE NO HEATING ON IN WINTER WHY
January 11, 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi John,
Thank you for contacting us regarding the heating on the bus on a warmer day.
Thanks for making us aware of this, we’re going to need a little more info so this can be looked into, please let us know more here: https://bit.ly/2RxNvL2
Kind regards
^AM
Horrible Bus service...has a 7am time…
Horrible Bus service...has a 7am time from stevenage to luton and it never comes, so why put it there n mess with our lives. We can't plan our journey cos we never kw wen d bus will show. Such an incompetence service...how can u put 7am on your bus but no buses never come at 7am ...having us waiting for another hour..that is not fair..atleast remove the time so u domt delay for us but it's not removed..and date of experience is everyday. Literally every day
January 8, 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Damiola,
Thank you for your review.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
Wrong Bay parking and missed the bus
I supposely took the Bus Z from Luton Airport at 8 pm on 30 December 2025. The bay for the bus Z is located at Bay H. However, the lady bus driver did not park in the right place and just change to Bay J. I missed the bus and need to wait an half hour. This is so messy service.
December 30, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hello,
Thank you for your review.
I am sorry to hear about the experience you had with our services. We appreciate the inconvenience this may have caused.
We would appreciate it if you can get this officially logged. Please let us know all the information via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact with you.
Kind Regards,
^KH
£20 flat fare at Christmas for a £5 journey
Staff were nice. £20 flat fare at Christmas when no other services are available? Monopolising.
December 26, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hello, Simon
Thank you for your review.
I am sorry to hear about the service shortfall you have experienced. Your time is valuable and that it’s never ideal when you’re kept waiting.
We would appreciate the opportunity to get these reliability issues looked into for you. Please can you provide all details via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact in regards to this.
Kind Regards,
^kw
This bus driver( old lady with white…
This bus driver( old lady with white hair) At Stansted Airport she’s super super rude with Customer I didn’t just witness it once or twice but it lots more time, I can’t imagine how stressful is must be to be a bus driver but there’s always a way to talk to people
December 16, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hello, Chris
Thank you for your review.
I am sorry to hear about the experience you had with our services. We appreciate the inconvenience this may have caused.
We would appreciate it if you can get this officially logged. Please let us know all the information via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact with you.
Kind Regards,
^KW
a greedy company that cares none about…
a greedy company that cares none about its customers or any type of common courtesy. the app and tickets mislead you and offers zero information its designed so you have to pay your way to information by buying ticket after ticket. the driver couldn't be bothered about giving me simple direction regarding where to get off and where to catch my connecting bus. .....just autonomous paying systems and zero human interaction save from aggression..i thought i was abroad in a 3rd world country travelling on this system no disrespect to 3rd world, simply he lowest standard i have encountered in the UK.I have worked customer relations for two giant international companies. UK companies standards no longer warrant positive feedback as we decline backward to the days of the crusades
December 22, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hello, Brindle
Thank you for your review.
I am sorry to hear about the service shortfall you have experienced.
Unfortunately, all complaints do need to be logged via Customer Services to be formally logged and a response from the depot provided to you. For this to be done can you provide all details via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact in regards to this.
Kind Regards,
^KW
The X5/5A service from Melton Mowbray…
The X5/5A service from Melton Mowbray to Leicester is appalling. My young teenager, along with several other students, has to use this bus to get to school and the service frequently lets them down. This morning, the bus driver missed a major stop and was subsequently early for the next stops along the route. This caused a lot of people and kids to miss the bus and be late for school. Very late.
At this point in time, it feels intentional, especially with the threatened industrial action.
December 16, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hello Sarah,
Thank you for your review.
I am sorry to hear about the service shortfall your child has experienced. Their time is valuable and that it’s never ideal when they’re kept waiting.
We would appreciate the opportunity to get these reliability issues looked into for you. Please can you provide all details via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact in regards to this.
Kind Regards,
^KH
Is there zero star or one must give…
Is there zero star or one must give atleast one star+++. If there is anything less than 1 star then Arriva 302 cannot miss.. Welwyn to Hemel especially the afternoon team. You will wait from 2pm to 6pm some days not even a single. Worst is the intalink keeps indicating and removing every time.
December 16, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hello Donald,
Thank you for your review.
I am sorry to hear about the service shortfall you have experienced. Your time is valuable and that it’s never ideal when you’re kept waiting.
We would appreciate the opportunity to get these reliability issues looked into for you. Please can you provide all details via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact in regards to this.
Kind Regards,
^KH
10.28 from Gobowen finally crawled in…
10.28 from Gobowen finally crawled in 20 minutes late again ...im late for work again...this so called service is a JOKE!!!! one star is too good
December 16, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hi Ian,
Thank you for your review.
We're really sorry to hear about the issue with the you service running late. If you email us at Customerservice@arriva.co.uk, with your journey details and contact info, we’ll make sure the right team looks into it for you.
Kind regards
^AM
Park and ride colchester.
Park and ride colchester.
Bus was absolutely filthy.
December 15, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hi Lynne,
Thank you for your review regarding the dirty Park and Ride Colchester bus.
I can imagine how upsetting this must have been for you and we’d like to look in to this, please confirm all details here: https://bit.ly/2RxNvL2 so we can pass this onto the team to look into.
Kind regards
^AM
Yet again no bus (26) has arrived
Yet again no bus (26) has arrived, the laughable thing is when it eventually does arrive, it will be filthy dirty as this bus company certainly don't maintain them. I find it puzzling how such a bad bus company is allowed to operate.
December 13, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hi Lee,
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our 26 service.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected and your comments made regarding our buses being dirty.
We understand buses not arriving leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
atrocious just atrocious.
poo just poo. i absolutely hate the 300 bus service it’s actually laughable at this point. all the time i’m wondering if the bus is going to turn up and then if i’m going to get a seat. it’s the worst bus service in England. on 12th december 2025, the bus service to Liverpool queen square was cancelled and the next one severely delayed. i’ve genuinely never encountered such an awful service. immediate change needs to happen
December 12, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hi Alanna,
Thank you for getting in touch and for your review, and I’m really sorry to hear about the inconvenience you’ve experienced with our 300 services.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
Unreliable service
The service is regularly letting people down with buses frequently not turning up. The no2 and no53 services in Oswestry cannot be relied upon. Such a shame as only a few years ago these services were regular and prompt. What has gone wrong Arriva?
December 4, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hi Andrea,
Thank you for your review regarding our number 2 and 53 bus services in Oswestry.
We’re concerned to hear your comments and we’ll need to look into this further, please fill in all fields of this form so we can start our investigation: https://bit.ly/2RxNvL2.
Kind regards
^AM
7:20am bus 149 to Wakefield hasn’t…
7:20am bus 149 to Wakefield hasn’t showed up from Wednesday-Friday last week and hasn’t showed up again today
December 10, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hi Holly,
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our 149 bus service not running.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
We need leg room not just a seat!
I went on one of the newer buses today with my son, I am 5 foot 2 & have short legs there is no leg room everyone was sitting diagonally!
It was a very uncomfortable ride ,my son who is a lot taller than me says he often has bruises on his knees due to there being no leg room.
December 9, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hi Chrissie,
Thank you for your review regarding the lack of space and leg room on our newer buses.
This really isn’t something we like to hear, please can you give us as many details as possible by following this link: https://bit.ly/2RxNvL2 so we can ask our team to look into your comments and provide a response.
Kind regards
^AM
Very Rude Bus Driver Maidstone 82 route…
Very Rude Bus Driver Maidstone 82 route
I had a very unpleasant experience with Arriva recently. I was travelling with my 4-year-old son from Packwood Treetops to Maidstone Bus Station. I paid £3 for the journey, but the driver stopped in Maidstone town centre and told me to get off, even though I clearly explained that I needed to go to the bus station.
The driver was extremely rude and unhelpful. I was travelling with a small child, and instead of assisting us, he spoke in a disrespectful and unprofessional manner. I also have the ticket and a photo of the bus as proof.
I am very disappointed with the service. Arriva needs to train their drivers to treat passengers—especially parents with young children—with basic respect. This experience has made me lose confidence in Arriva.
December 5, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hi,
Thank you for you review and your comments regarding the service experienced from our Driver on the 82 bus service.
This is not something we expect from our services and drivers please let us know more details by clicking this link: https://bit.ly/2RxNvL2.
Kind regards
^AM
I am quite appalled by the level of…
I am quite appalled by the level of service by Arriva bus driver, tall bald man in his 40-50 ties operating bus number 4139 - he was rude and answered all questions sarcastically, drove very aggressively and kept laughing to himself out loud. He made me and my 80 year old mom quite uncomfortable.
I’ve never used their bus and did not know if my tickets wlll be checked before entering the bus - when I asked if I can come in, he aggressively asked why I would be coming in when he is coming out!
Honestly, absolute joke.
December 6, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hi Ben,
Thank you for you review and your comments regarding the service experienced from our Driver on the 82 bus service.
This is not something we expect from our services and drivers please let us know more details by clicking this link: https://bit.ly/2RxNvL2 so we can look into the matters raised.
Kind regards
^AM
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