Arriva Trains Wales Reviews 

You have put the cost of train tickets up and yet you still can't be on time and gave made me late every week, sort ya act out and stop taking the Michael!

Horrendous!! Dirty, old and slow. Over sold tickets so people stood although they probably managed to stay cleaner than those of us that sat on the manky seats. Never again!!
Paid £150 for two of us to have the privilege of travelling with them as well!!!

Appalling. Three 40 minute delays this week alone and very little in the way of apologies or communication. Sadly a frequent occurrence and if you've made a seat reservation you might as well forget it, they probably won't have placed it. The trains are also often crowded with no available seats, especially at peak times, you'd think they'd prepare. Top top it all off the trains themselves aren't in the greatest condition, I hear quite often of engine failures and faults, and quite a lot have dirty interiors, particularly the trays on the back of the seats. It's a shame I have no choice but to rely on them daily for my commute.

This is a poor company. I have used them around 10 to 20 times in total and the frequency of issues is high. You cannot trust that they will get you from A to B as advertised.

The trains are old and clearly the company has severe capacity issues as many times services are reduced from the usual 4 coaches down to 2.
Bearing in mind that they’re the biggest service from the whole of Shropshire and Wales into Birmingham, this causes severe inconvenience.
The rush hour trains out of Birmingham are consistently packed with standing room only.
They are mostly punctual, though, so one start extra for that.
All in all, I hope they lose the franchise as they’re clearly unfit for purpose.

Staff are nice but service is absolutely shocking. Constantly cutting commuter train services down from 4 coaches to 2 without any explanation, particularly if it's raining so throughout the autumn and winter this is can happen several times a week.

Travelled from Pwllheli to Wellington on 19/06/17.. one of the hottest days of the year. Sweltered all the way to Machynlleth, when the guard asked me where I was getting off. I told him Wellington. He said that I needed to be in back 2carriages as they were separating at Shrewsbury. When I got into the back carriages there was air conditioning!! The guard could see how I was suffering, but never said to move to the other carriages..poor service

Worst company, I have ever dealt with.
Late and cancelled trains, complained and didn't get a reply, very unprofessional staff and old dirty trains.