I'm not sure if Arthur have recently invested in their support, but the two issues I have had recently have been dealt with so professionally and promptly, it was amazing! Nigel was brilliant, so help... See more
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The support from the team at Arthur has been second to none. We have had lots of questions and needed a ton of guidance whilst setting up and can't fault the service we have received, particularly fro... See more
Company replied
I was charged twice for one reference. This has never happened to me in 100 tenancies, so I can forgive the odd error, even though it is systematic ... and in theory my business relies on this system.... See more
we where forced to move to Arthur as our old property software company where bought out by them, there is nothing but problems, system crashing, slow downs making it useable for almost two weeks, unex... See more
Company replied
Company details
Written by the company
Arthur is a cloud based property management solution, supported by apps, that gives users an unprecedented level of control over their portfolios by bringing agents, tenants, owners and contractors together on one platform. With an open API, Arthur offers the very best online property management tools in one seamlessly integrated bundle, including Xero, Zoopla, Rightmove, OnTheMarket and many others.
Arthur online
Written by the company
- We are constantly innovating to make managing tenancies easier for all concerned and we need your help to do so!
- I wanted more free time!! I wanted to be more efficient!! I wanted to look more professional!! “With Arthur’s unique approach I achieved this and more. My tenants could not believe that they got an app when they moved in” Sarah (Portfolio Landlady)
Contact info
Unit 2 Iron Bridge House, Bridge Approach, , NW1 8BD, London, United Kingdom
- +44 (0)20 7112 4860
- sales@arthuronline.co.uk
- www.arthuronline.co.uk
3.4
Average
537 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Problems resolved
Your system for support is sadly lacking.... after submitting a negative review due to lack of support, I was contacted by the support team and they have resolved the issues for me. There follow up has been very positive - thank you.
May 21, 2025
Unprompted review
Reply from Arthur
Hi, and thank you for your review.
I'm really sorry to hear that you're having trouble raising a query via the support portal. Please note that the support portal is separate from your Arthur account, so you’ll need to create a new account if you haven’t already.
If you're unable to reset your password, it's likely that a support portal account hasn’t been created yet. Once you register, you’ll be able to log in and submit your query without any issues.
We’ve just re-sent you an activation link for the support portal, which will allow you to create your account and access support.
Wishing you a great day and please do not hesitate to reach out should you need anything else.
Kind regards,
Your Arthur Team
Get Arthur!
So far, so great!
The Arthur system is very user-friendly and the rollout has enabled us to move away from countless spreadsheets that required endless updating.
Set-up can take a while, but worthwhile as it is an important step in getting the best out of the system.
A special thanks to Jonelle who has been super patient and a great point of contact for any moments of uncertainty.
I would have no problems in recommending Arthur and their team to anyone looking to streamline the management of their properties.
May 21, 2025
Unprompted review
Reply from Arthur
Dear Freddy,
Thank you for your fantastic feedback!
We're so pleased to hear that Arthur has helped you move away from spreadsheets and bring greater efficiency to your property management. You're absolutely right—taking the time to get the setup right really does pay off, and we're glad to see it's already making a difference for you.
A big shoutout to Jonelle from all of us—it's wonderful to hear she’s been such a helpful and reassuring support throughout your journey. We'll be sure to pass on your kind words to her.
Thank you again for your recommendation—it truly means a lot to us.
Kind Regards,
Your Arthur Team
Extremely happy with Arthur
We have now had Arthur live since August 2024, and have 21 properties, which we self-manage. Like any system, it requires setting-up correctly and not taking short-cuts. Overall, bearing in mind the subscription, it provides a very impressive solution. We use it fully to include the full tenancy journey, so the application form (which is brilliant) and basic credit checking. We do our own referencing and tenancy agreements, but allowing us to choose an applicant to become a tenant cuts down on so much admin. The tenants like the app, it makes maintenance simple and allows us to work with our team of tradesmen to be reactive, get stuff fixed and invoiced. We link with Xero, so we match tenant payments in seconds and Arthur provides tenants with real time account statements as well as the details and documents for their tenancies. There are sometomes a few gremlins, but the support is very reactive and helpful and we have had nothing that's been a major problem. Overall, this is a very good product and we love using it.
May 16, 2025
Unprompted review
Reply from Arthur
Thank you so much for taking the time to share such a thoughtful and detailed review!
We're delighted to hear that Arthur has become a valuable part of your self-management workflow and that you're making full use of the tenancy journey features. It's especially encouraging to know that the application process, maintenance tools, and Xero integration are making life easier for both you and your tenants.
You're absolutely right—setting things up thoroughly from the start makes all the difference, and it's great to see how that's paid off for you. While no system is completely without hiccups, we're glad our support team has been able to respond quickly and keep things running smoothly.
We really appreciate your feedback and your continued trust in Arthur. If there’s ever anything more we can do to support you, please don’t hesitate to reach out.
Your Arthur Team
Reply from Arthur
Thank you for your kind words! We're so pleased to hear that Nigel was able to assist you and help resolve your issues. We'll be sure to pass on your feedback to him – it's always great to see his efforts recognised!
Had numerous issues with our templates…
Had numerous issues with our templates due to changing from one Arthur to three some time ago and only just finding the time to contact support to sort this for us instead of saving the documents in word and changing ourselves.
Kevin Paul was an absolute star and was very patient and dealt with all our queries in a courteous and professional manner and is a credit to Arthur.
April 30, 2025
Unprompted review
Reply from Arthur
Thank you so much for your kind words and for taking the time to share your experience! We're glad to hear Kevin was able to assist you so thoroughly. He's truly an asset to our team, and your feedback means a lot.
We understand that transitioning from one Arthur to three can be tricky, and we're always here to help make things smoother. If you need anything else, please don’t hesitate to reach out.
Your Arthur Team
Incredibly Helpful and Thorough Service - Kathryn
I've spent a lot of time recently working through historical errors on our Arthur account, and Kathryn has been absolutely brilliant throughout. She’s been incredibly thorough, patient, and always happy to help—nothing was ever too much trouble. She followed up regularly to make sure everything was on track and fully resolved, which I really appreciated. It’s made such a difference having someone so knowledgeable and supportive to work through it all with. Thank you, Kathryn!
April 9, 2025
Unprompted review
Arthur Recurring charges
Just had a very productive training session with Anthony regarding updating recurring charges. He was patient and knowledgeable and resolved all my issues in a very professional manner.
April 3, 2025
Unprompted review
Reply from Arthur
Hi Linsey! Thank you so much for your kind words! We're thrilled to hear your training session with Anthony was productive and helpful. We'll be sure to pass on your feedback If you need further support, we're always here to help!
Your Arthur Online Team 🌻
Anthony was brilliant at Financial Modules
Anthony was brilliant at explaining the financial modules. Explaining the best way to record different types of transactions swiftly. He demonstrated with live examples.
He was also very knowledgeable on Xero and how it can be integrated. A very big help! I found this particular training module very helpful and informative.
Thank you Anthony and look forward to future training modules.
April 2, 2025
Unprompted review
Reply from Arthur
Thank you for the wholesome review!
We’re thrilled to hear that you found the financial modules training helpful and informative. Anthony is truly brilliant at breaking down complex processes, and we’re glad his expertise—especially with Xero integration—made a difference for you.
We appreciate your kind words and look forward to supporting you in future training sessions!
Best regards,
your Arthur Team
Support Team is Great!
I have been using Arthur for over 8 years now and their support team are great, especially Anthony!
March 27, 2025
Unprompted review
Reply from Arthur
Thank you for your kind words!
It’s fantastic to hear that you’ve had a great experience with our support team, and we’re especially glad that Anthony has been able to assist you.
We’re always here to help,looking forward to many more years of supporting you! 😊
Best regards,
your Arthur Team
Had really good customer support today…
Had really good customer support today from Masum Khan. We are new to Arthur and his knowledge, understanding and patience was extremely helpful.
March 26, 2025
Unprompted review
Reply from Arthur
Thank you for your kind words! We're so pleased to hear that Masum provided the knowledge, understanding, and patience needed to support you as you get started with Arthur. We know that learning a new system can be a process, and we're here to make it as smooth as possible.
If you ever need further assistance, don’t hesitate to reach out, we’re always happy to help!
Consultative approach to support
Arthur is a detailed tool but isn't always intuitive when combined with accounting software (in this case, Xero). This is where the support team are invaluable. Tutorials can be booked easily online and can be as specific / detailed or wide ranging as you need to ensure that all bases are covered in understanding how the two systems slot together. A particular shout out to Anthony Hollinshead who has excellent knowledge of the two systems and takes a genuinely consultative approach to his sessions, during which I don't feel like I am a "problem to solve" but a valued client requiring ongoing and evolving support. Anthony listens to and understands my approach and I will always select him for my tutorials, above others, if available.
March 19, 2025
Unprompted review
Reply from Arthur
Thank you for your thoughtful review! We’re delighted to hear that our support team has been invaluable in helping you navigate Arthur alongside Xero. We understand that integration with accounting software can sometimes be complex, and we’re committed to providing the resources and expertise needed to make the process as smooth as possible.
A special thank you for highlighting Anthony’s dedication and consultative approach—he’ll be thrilled to know his efforts have made a real difference! Your feedback truly motivates us to continue delivering the best support possible.
If there’s ever anything more we can do to enhance your experience, please don’t hesitate to reach out. We appreciate your trust in us!
Andrew Hollingshead was able to help…
Andrew Hollingshead was able to help resolve my issue quickly and easily. The resolution also allowed us to sort our an older issue so a worthwhile call.
March 18, 2025
Unprompted review
Reply from Arthur
Thank you for your review! We're delighted to hear that Andrew was able to resolve your issue quickly and even help with an older one along the way. It’s great to know the call was worthwhile!
If you ever need further assistance, don’t hesitate to reach out—we’re always happy to help.
I was very happy with the customer…
I was very happy with the customer service Nigel provided. He was very efficient.
March 10, 2025
Unprompted review
Reply from Arthur
Hi Kristina, Thank you so much for your kind words! We're thrilled to hear that Nigel provided efficient service. I'll be sure to pass along your feedback, he’ll be delighted to hear it! If you ever need anything, we’re here to help.
I'm finding the ticket service…
I'm finding the ticket service extremely good with Arthur Online. One of the team, Femi O, has been an absolute star and helped me with multiple issues, quickly too.
Thank you
February 20, 2025
Unprompted review
Reply from Arthur
Thank you for your wonderful feedback! We're delighted to hear that you're enjoying our ticket service and that Femi has been such a great help. I'll be sure to pass on your kind words to him. If you ever need further assistance, we're always here to help!
Friendly and quick Service
I work with Kevin ever so often on creating individual reports in Arthur Online, to support our Business needs. Every time he is very friendly, keen to help and profiding results in a timely manner. Couldn't wish for a better service from him. Thank you!
February 19, 2025
Unprompted review
Reply from Arthur
Thank you for your kind words! We're thrilled to hear that Kevin has been so helpful in supporting your business needs. I'll be sure to share your feedback with him. If there's anything else we can do for you, don't hesitate to reach out!
Nigel responded promptly and was able…
Nigel responded promptly and was able to show me exactly what I needed to do to solve my issues, with clear instructions and screenshots.
February 11, 2025
Unprompted review
Reply from Arthur
Thank you for your feedback! We're glad to hear that Nigel provided clear instructions and screenshots to help resolve your issue. I'll be sure to pass on your kind words to him. If you ever need further assistance, we're always here to help!
Great and fast service resolving my…
Great and fast service resolving my issue, thank you Nigel!
January 29, 2025
Unprompted review
Reply from Arthur
Thank you for your feedback! We're delighted to hear that your issue was resolved quickly. I'll be sure to share your kind words with Nigel.
Nigel is always very helpful with all…
Nigel is always very helpful with all issues. He responds promptly and explains exactly how to resolve the issues at hand.
January 29, 2025
Unprompted review
Reply from Arthur
Thank you for your kind words! We're thrilled to hear that Nigel has been consistently helpful and responsive. We’ll be sure to share your feedback with him!
Prompt responses
Prompt responses, clear troubleshooting, and user-friendly interactions.
January 28, 2025
Unprompted review
Reply from Arthur
Thank you for your kind words!Your feedback motivates us to continue providing excellent service. Please do not hesitate to reach out to the team should you need further assistance.
Great Customer Support
When learning how to use Arthur and customising it for my business, their Head of Support, Nikoleta, has been a huge help and very responsive.
January 6, 2025
Unprompted review
Reply from Arthur
Thank you for sharing your experience! We're delighted to hear that Nikoleta has been such a great help in guiding you through using Arthur for your business. We’ll make sure to pass along your kind words to her! Wishing you a great day and please do not hesitate to reach out to the team should you need further assistance.
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