Absolutely outstanding service from Artificial Grass Direct. I placed 2 large orders for composite fencing and accessories on Sunday 06th September. Wanting to finish the project on the weekend of... See more
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What a service, if I could leave 10 stars I would, ordered my grass on Tuesday late afternoon order sent Wednesday delivered by Thursday. Absolutely fantastic got updates along the way from Colin to... See more
First class company to deal with, stress free, no pressure selling! I saw what I wanted on the website, typed in my measurements and got a great price with 10% off, ordered it, within 24hrs Angela co... See more
Company replied
Good value artificial grass for the money paid. Great customer service kept updated from buying until delivery. Excellent delivery charge for the journey made. Packaged very well and protected. I hav... See more
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Company details
About Artificial Grass Direct
Written by the company
Artificial Grass Direct, is the UK’s leading supplier of premium artificial grass at unbeatable trade prices. With over a decade of experience, we specialise in helping homeowners, landscapers, and businesses transform outdoor spaces with realistic, low-maintenance synthetic turf.
We stock a wide range of artificial grass products to suit every project and budget – from lush garden lawns and pet-friendly grass to hard wearing commercial installations. All our products are backed by industry-leading warranties and fast, nationwide delivery.
At Artificial Grass Direct, customer satisfaction is our top priority. Our expert team is on hand to provide honest advice, product recommendations, and support every step of the way. Whether you’re refreshing your garden or undertaking a full landscape redesign, we’re here to help make it easy and affordable.
Visit us at www.artificialgrassdirect.co.uk or call 01772 629654Contact info
United Kingdom
- www.artificialgrassdirect.co.uk
4.7
Excellent
164 reviews
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Replied to 16% of negative reviews
Typically replies within 24 hours
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The product is excellent
The product is excellent, it arrived early on the date expected and was put down the same day. It looks great and I would highly recommend the company and the product.
April 28, 2026
The whole experience was easy
The whole experience was easy. It was quick to order. The choice was good and delivery was within 48 hours.
April 24, 2026
Samples were sent the next day
Samples were sent the next day
The grass order was delivered extra fast
All most helpful
April 27, 2026
Top service 10/10 all round
What a service, if I could leave 10 stars I would, ordered my grass on Tuesday late afternoon order sent Wednesday delivered by Thursday. Absolutely fantastic got updates along the way from Colin to. Delivered by DX delivery who again gave amazing service.
My grass looks amazing when I rolled it out just need to fit it now.
Highly recommend Artificial Grass Direct first class service and quality.
April 30, 2026
Unprompted review
From explaining the difference in the…
From explaining the difference in the grasses to loading up the van was a breeze and great quality grass it looks great down
April 2, 2026
Fantastic product
First class company to deal with, stress free, no pressure selling! I saw what I wanted on the website, typed in my measurements and got a great price with 10% off, ordered it, within 24hrs Angela confirmed delivery. It arrived at the exact time quoted, would definitely recommend Artificial Grass Direct! Professional company with professional staff, and a fantastic product, thanks again.
John Yeoman
April 20, 2026
Unprompted review
Reply from Artificial Grass Direct
What a great review. Thanks for taking the time to leave this for us. Regards The AGD Team
Pet Product Not PU Backed As advertised
I've had many PU backed grasses over the years, saw the Pet Premium and thought i'd give it a shot as the price was good, product arrived and i knew straight away the backing was not PU but SBR Latex, PU backing has a more rubbery coating and is signifiantly stiffer than latex, the piece i received you could see the fine, grid-like texture of the woven fabric (the primary backing) showing through the coating, the back also showed small cracks when folded and was easy to fold whereas PU would be quite stiff.
Polyurethane (PU) is applied as a thick, liquid layer that usually fills those gaps entirely, leaving a smooth, monolithic surface that looks like a sheet of solid rubber or plastic. Seller said it was made to their specification but when i asked for a data sheet they sent me theirs over and not the manufacturers.
April 22, 2026
Unprompted review
Reply from Artificial Grass Direct
Thanks for your detailed feedback — we really appreciate you taking the time to share your observations.
We’d like to clarify that the product you received is PU (polyurethane) backed as specified, but there are a few important differences in how modern PU systems can appear compared to traditional expectations.
PU backing is not always a thick, fully “filled” solid layer. In many current manufacturing processes, PU is precision-applied to achieve strong tuft bind while maintaining flexibility and drainage, rather than creating a completely smooth, monolithic sheet. Because of this:
It’s normal to see some of the primary polypropylene backing pattern faintly through the coating
PU can be flexible rather than rigid, especially in products designed for landscaping and pet use
Light creasing when folded does not indicate SBR — PU formulations vary and are often engineered to avoid brittleness
By contrast, styrene-butadiene rubber (SBR latex) typically has a more absorbent, chalkier feel and different performance characteristics, particularly in wet conditions.
The specification we provided reflects the actual construction and materials used, and the product is manufactured to meet those standards. We understand that backing types can look and feel different depending on formulation, which can sometimes lead to confusion when comparing across different products or older installations.
That said, we’re always happy to help further — if you’d like, we can arrange additional technical confirmation or discuss the product in more detail to put your mind at ease.
Artificial Grass Direct - Great choice and value
Artificial Grass Direct
once again the Artificial Grass Direct company delivered on choice, price and speed of delivery.
A great company to work with which lets me purchase the exact roll size to allow me to be competitive when pricing jobs for my customers.
March 30, 2026
Reply from Artificial Grass Direct
Thanks for the review. Always happy to help. Look forward to your next project :-)
We are so pleased couldn’t recommend this company enough
We are so pleased with our artificial grass I rang on the Tuesday after a bank holiday and spoke to Colin. He gave great advice to help me choose which one was best for our garden. We went with the pet chic 40 mil. It was delivered by the Friday really speedy delivery amazing customer service very happy customers.
April 7, 2026
Unprompted review
Reply from Artificial Grass Direct
Many thanks for the review. We are always happy to help and give our expert knowledge and geniune advice.
The quality of my "Preston 40mm"grass…
The quality of my "Preston 40mm"grass is far superior to any others I have looked at.The colour looks like real grass and it feels lovely under your feet .The delivery was great as I could track the lorry so no need to wait in all day.
March 27, 2026
Reply from Artificial Grass Direct
Thanks for the great review. It means alot to us as a business the time you have taken. Regards The AGD Team
Artificial grass review
Eazy to order, and size up good
Delivery infomation and arrived as promised, havent laid yet , so cannot confurm any more details but sure it will fine ,if sane as rest of process .
March 26, 2026
Reply from Artificial Grass Direct
Thanks for the review. It means alot to us as a business the time you have taken.
Fabulous service from beginning to end
Fabulous service from beginning to end. Ordered on Monday, delivered on Friday, perfect. Also beat the mighty Amazon on price so all in all gets a huge 👍 from me, 10/10.
April 17, 2026
Unprompted review
Reply from Artificial Grass Direct
Thanks for the great review. It means alot to us as a business the time you have taken. Regards The AGD Team
Really easy experience
Really easy transaction and speedy delivery- turf as described and perfect for what we needed.
April 1, 2026
Reply from Artificial Grass Direct
Thanks for the great review. It means alot to us as a business the time you have taken. Regards The AGD Team
Reply from Artificial Grass Direct
Thanks for the great review. It means alot to us as a business the time you have taken. Regards The AGD Team
Very good quality ,very good price
Very good quality ,very good price , outstanding delivery servis .
March 27, 2026
Reply from Artificial Grass Direct
Thanks for the great review. It means alot to us as a business the time you have taken. Regards The AGD Team
Reply from Artificial Grass Direct
Thanks for the great review. It means alot to us as a business the time you have taken. Regards The AGD Team
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