Artificial Grass Direct Reviews 

Great Grass. Great Service

Tried calling several times but line just constant beep beep beep beep maybe engaged but not helpful when you require information regarding product delivery and this happens on all three call options

We brought some artificial grass and accessories from here as their prices and delivery costs was much better than other companies.
The after service was amazing, I sent some questions via online chat and this was answered in a timely manner and very helpful and as agreed, I was sent an sms to update me on my delivery day and time and this arrived very promptly in the exact time slot given and only took 3 working days to arrive.
The grass is off a very good quality and the finish is very nice.
Would highly recommend!!

I was worried to order from this company for the first time after looking at the bad reviews, but I needn’t of worried. My experience with them can’t be faulted! I ordered on the Monday and the artificial grass was delivered on the Wednesday! I couldn’t believe how quickly it arrived, and I was kept up to date with text messages about my order and I could track the delivery truck on the day. It was better than I had ever expected and the grass is amazing. I am so happy with my whole experience from this company and would definitely recommend them!

Bought artificial grass, delivered within 5 days. Great communication and service. Highly recommend.

Have used this company twice and both times great customer service and items. Wish more places where this hassle free!

Being 408 miles from Preston I texted Artificial Grass Direct to see whether they would deliver to the North Highlands of Scotland. This was Sunday afternoon and I got an immediate reply saying yes. I then got a call on the Monday to advise that they could deliver to me on Tuesday. I am now in possession of 48 composite decking boards. What a fantastic service. I have purchased these products before and they are excellent quality and good value and for £19.99 delivery to a remote part of Scotland is a bargain. Thanks to Colin, Angela and Peter. Much appreciated.

I ordered my 3rd lot of artificial grass from here. The service was excellent once again,: the website says 2-7 days for delivery,- I then had a text to say it would be the next day,- With an ETA, so I could plan my day around that. They give an excellent tracking service too. Really pleased

I checked out a number of online sites, and this seemed to hit the mark, the price being reasonable and good quality products. Having placed the order, I was impressed to receive a text informing me the item was being despatched and if there were any issues regarding delivery, to let them know. As I would be at work I requested the Courier text me his eta so that I could get back for the delivery. True to their word I did get a text informing me of the eta, as well as a very good tracking system giving a visual view of the Courier's journey. On arrival the Courier showed due care of delivery, ensuring the length of the item would not cause any damage internally.

The grass was well packaged, and cut to my specifications, which turned out to be much more than I actually needed. However I was pleased that this was the case as it enabled me to use the extra bit in the front garden as well. The front bit really did need the artificial grass too, as that has been a long standing problem of lack of sun, hence grass, and even wild flowers wouldn't grow there.

I am delighted to have both areas looking lovely as the grass is of such good quality. I now have a delightful seating area in the back garden, as well as a front garden that looks neat and tidy. Once the potted plants are in place, that will be the vision realised at last. One very delighted customer, thank you, Artificial Grass Direct and Josko the Courier.

I ordered the grass from artificial grass direct and then I looked at trust pilot and saw a few bad reviews which concerned me, however I cannot fault my experience at all, the grass was delivered on time and the quality of the grass is brilliant. Very easy to install. Overall very satisfied and would shop with them again.

Grass delivered by specified date. great quality product. would order again.

Terrible customer service and delivery.
I had placed an order, I accidentally deleted my confirmation email, thought that's ok, I will email them to ask them to send it again, got a reply stating that they had sent this, check my inbox and junk, no email, contacted them again to say I haven't received the confirmation email, no reply, waited a day, thought I will phone up to ask for this and also ask about expected delivery date, spoke to someone, who didn't seem too interested in my request for a invoice/confirmation email to be sent again, in fact, when asking for my name, I got the suspicion they didn't even bother to write this down, I asked about delivery, got a half hearted reply, possibly Friday. Then I got a text and email about delivery, which calmed me down about, as I was starting to think this was a fake company, due to level of unprofessional service. Received the delivery today, never got a call or anything to say it was 10 mins away, when going to my front door, driver had already put the roll of grass at my front door, I explained to him that it would be good to get this delivered to my back door as that is where my garden is I'm also a single woman and have noone else to help me, he cheekily said I only do door step delivery, I explained that I have a door step at my back door which is accessible via vehicle. He left. I have spent 3 hours moving this through my house to get to the garden on my own, I had to unroll it and move it bit by bit, I have had a horrible experience cutting my hands and damaging the grass because the delivery driver couldn't be bothered to put grass back on his truck and drive 2mins round the corner. I'm really upset that some people can be so unkind. I had to pay extra for this delivery.I have reached out to the company about my experience, with no reply. I would think twice before using this company, I have never experienced such terrible customer service.

We attended the office, and was shown several samples. The staff were very helpful and answered all of our questions. No pressure to purchase on the spot, we were given samples to take away and advised to think about exactly what we required. We placed an order several days later ( Essex) the subsequent delivery and installation was on time and delivered on the day promised. The grass is fantastic and have received many compliments on the quality and colour. Thank you

Excellent company who were really helpful at every step from buying to installation. The grass itself was really good quality (I got chelsea 35mm) and I had got loads of samples from other companies but this was by far the best for the money.

Ordered artificial grass from this company after being sent a selection of samples. Looked at TrustPilot after ordering to see some poor/bad reviews and started to worry that the order wouldn't be fulfilled. I was a bit worried when the order had a status of 'completed' with no further delivery info.

No such issues! Spoke with a rep and she couldn't have been more helpful, told me that she had just organised delivery for later in the week. True enough arrived as advised - absolutely delighted with the grass!!

I ordered numerous samples of artificial grass from this company and many, many others on the internet.
I can honestly say the grass samples that they sent me were the best quality samples - soft, bouncy, strong looking backing - I personally would have gone with them. However, since my husband runs the budget and since it is for a property we intend to let, we chose a discounted grass from another seller.
But, I wouldn't hesitate to order their grass in the future if it is based on quality of product alone.
Particularly impressed with Preston 40 mm - a lovely soft grass with 10 year UV protection.

I was apprehensive at first due to some of the reviews but i cannot say anything bad about this company. I purchased decking first, which came next day. Then ordered grass which was high quality (Preston). I must of have spent around £1.5k with them. People got to realise that a lot of people are ordering stuff for gardens due to the pandemic and delivery may vary. Purchase with confidence!

Firstly I can't say avoid this company because the product I ordered is of a good quality, although it is very early doors but looks great. However I will give a warning that I was left feeling like I was told what they wanted me to hear to get my order then failed to live up to their commitment. This was compounded when I rang customer services to enquire why my grass had not been delivered on the agreed date and was told that sometimes promises are made that the company can't deliver on. They were helpful and promised the grass would be delivered on the coming Saturday morning, first thing, this was even confirmed on the Friday with the same assurance. Having worked a night shift I stayed up to take delivery, only to receive a text saying it was now expected between 12 and 2 pm, it arrived at 3!!
In fairness the company gave me 3 tubes of adhesive I didn't realise I needed and a refund of £100 (the order was in excess of £1700).
In summary, as a company there appears to be both internal and external communication issues that reflect badly on the company but as a product I can't complain and would recommend the Gleneagles grass if you choose to use them.

Haven’t laid the grass yet but looks great and delivery was on time and efficient. Excellent communication from the company and the samples arrived shortly after ordering 🙌🏻

****Update, grass has been laid and is absolutely perfect! Cant fault it at all

After receiving samples from a number of companies, we decided that 'Preston' from ArtificialGrassDirect.co.uk was exactly the quality and colour that we wanted. I was a little apprehensive when I ordered my grass due to the negative reviews I had read. I am so glad that I did order from them. Colin was very helpful and gave us good advice. The grass arrived within the time scale promised. The delivery driver was great. The grass looks absolutely fantastic, and feels great too. I have had absolutely no issues with this company. The price was competitive, the website was detailed and easy to use. It does warn on the website that the grass is heavy, but that is an understatement. You will need a few people to help move it.