Artisan du chocolat Reviews 

62
TrustScore 2 out of 5

2.2

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Rated 2 out of 5 stars

Ordered Emerald Pistachio Pearls - sale price but still expensive. Many pearls misshapen and cracked. Looked part melted - maybe stored at incorrect temperature? They don’t taste that great either. A... See more

Rated 1 out of 5 stars

The box looks amazing, until the print rips when removing the plastic seals. Upon opening I see a layer of practically uniform and uninteresting chocolates that look nothing like the pictures. The cho... See more

Rated 1 out of 5 stars

A deeply disappointing experience. When an issue arose with my order, I was met with rigid inflexibility and a complete unwillingness to find a resolution - not what you expect from a brand at thi... See more

Rated 5 out of 5 stars

Great Chocolate, particulalry the caramel range and amazing staff. Last week we went to the Selfridges shop and had the pleasure to be served personally by the retail director (Lee)-this guy absolutel... See more

Company details

  1. Chocolate Factory

Written by the company

Artisan du Chocolat has broken the mould and redefined modern luxury British chocolates since 1999. All our chocolates are hand crafted in our atelier in the Kent countryside. At the heart of Artisan du Chocolat is a commitment to innovation and excellence that breeds a constant stream of ideas created with passion, crafted for pleasure.


Contact info

2.2

Poor

TrustScore 2 out of 5

62 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.2

All reviews

(62)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Artisan du Chocolat - just great!

Ordered from Artisan du Chocolat for a long time now, and the online experience is just as good as the one found in their various bricks and mortar shops down the years. The customer is treated very well indeed, and they’ve always been obliging. Keep up the great work!

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic chocolates

Fantastic chocolates! If you are looking for authentic tastes and excellent quality then shop here! The packaging makes it a great gift, but remember to get something for yourself!

December 18, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from order to…

Excellent service from order to dispatch. Extremely well presented chocolates and hot chocolate. I loved the service and quality of goods purchased so I ordered another immediately as gifts for chocolate loving friends.
Very quick delivery !

December 18, 2023
Unprompted review
Rated 5 out of 5 stars

Chocolat heaven .

After trying several chocolate granules for drinking I found A D C , not only is the chocolate delicious and great packaging and a helpful instruction under the beautiful tin how to make your drink , I shall definitely be a returning customer.

December 11, 2023
Unprompted review
Rated 5 out of 5 stars

Ordering is easy

Ordering is easy. They came when they said they would be delivered. My husband loved the taste of his birthday present. I have ordered some more for Christmas! Beautiful chocolates.

December 10, 2023
Unprompted review
Rated 5 out of 5 stars

Best Chocolatier I've bought from

I have been shopping at Artisan du Chocolat for many years, and always a great experience. High quality (and imaginative!) products, great communications from professional staff, and excellent customer service.

December 17, 2023
Unprompted review

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