ARTSABERS Reviews 

270
•
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 30 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the products to be of exceptional quality, praising the solid build, great craftsmanship, and amazing lighting effects. Many buyers mention that the items arrive in wonderful condition and work perfectly, making families and individuals extremely eager to purchase from the business again. However, some customers also noted significant delays with shipping times, unexpected backorders, and extremely long waiting periods for their packages. Some reviewers additionally experienced poor communication, missing tracking information, and major difficulties getting helpful responses from support teams when trying to resolve issues.

What people talk about most

Product

Consumers find product quality and craftsmanship to be exceptional, expressing great satisfaction with the... See more

Order

Reviewers highlight ambiguous aspects of order processes, noting that while some consumers experienced severe... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as some reviewers report that orders... See more

Response time

Users describe ambiguous interactions with response time, as some reviewers experience extreme delays, long... See more

Customer service

Clients share ambiguous opinions on customer service, as some reviewers experience long reply periods and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an overall positive experience with Artsabers. The product quality is excellent — everything works perfectly, and the build feels solid and well-made. You can tell that attention was gi... See more

Company replied

Rated 5 out of 5 stars

Ok so I want to give an apology for a review that I gave earlier on an order that I placed. There was a misunderstanding on my part because of my orders locations. They had to split my order. I finall... See more

Company replied

Rated 5 out of 5 stars

This is a review of the Imperial Praetorian Helmet. It is broken down into three areas. The Good, The Bad and the Needs Improvement. The Good 1) Arrival they will ensure that sho... See more

Company replied

Rated 5 out of 5 stars

I ordered the Master Eno Cordova lightsaber. Love the Jedi Fallen Order game and Jedi Survivor game. Lightsaber has great craftsmanship. It will make a fine addition to my collection. Absolutely love... See more

Company replied


Company details

  1. Collectibles Store

Written by the company

ARTSABERS is dedicated to crafting sabers for enthusiasts just like you. Transparency is one of our core values. We invite you to share your genuine feedback on our Trustpilot page. We value your opinion and thank you for being a part of the ARTSABERS community.


Contact info

3.2

Average

TrustScore 3 out of 5

270 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(270)

29 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good experience for the most part!

Lightsabers work great, SD card was corrupted when I took it out to change the sound fonts but after a quick email I was sent the default files again so that wasn’t an issue. Only thing unexpected was the shipping time; took about two weeks to get here and 7 to 8 days to ship.

July 8, 2024
Rated 5 out of 5 stars

Great Customer Service

Because I know that the saber I bought is available from other sites I want to review ArtSabers and their customer service.
I ordered this not realizing it was not stock they kept on hand. At first, I thought it would take for ever to receive. However, from the time I submitted my order I had my Saber in hand 12 days later, from Hong Kong. I was very surprised how quickly it showed up with free delivery and no extra express costs. The case and packaging was great, and the acrylic stand is very nice. Now, this is where things get interesting. This sound board is the SNV4 Pro and has Bluetooth. However, I could not get it to pair with my phone, wifes phone, or tablet. After a few emails with ArtSabers they sent me a new core. I should also mention that even without pairing with my phone, the saber works perfectly. Gestures and buttons all perform great. Once I did have a new core the Bluetooth works.

Thanks ArtSabers for the great customer service and the quick response given the 8 hour time zone difference.

The Saber, I got a Satele Shan Saber, and I love it. The feel of the hilt of the saber is great. It has a satisfying tactile feel to it and it’s comfortable to just hold it and feel the etching. For spins, it can dig into your skin a little, gloves may be advised. But I prefer to not use gloves. It’s balance well with a blade and spins are easy to accomplish. Sound is good and easy to hear.

June 11, 2024
Unprompted review
Rated 5 out of 5 stars

obi saber

wow is this thing amazing! i’ve collected sabers from disney but this just blows them all away. not only is the saber great the customer service is also top notch. I will definitely be buying more

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

Just perfect!

I love this lightsaber! The handle is clean, the blades are more sturdy than I thought, and the sound effects are just perfect. And last but not least, I love the case it comes with, perfect for protecting the saber. Can't wait to practice with it more!

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

Artsabers Review

You should buy from Artsabers. The entire time it was being delivered they notified me and it only took 5 days to deliver. When it came it had everything that it came with and the lights and sounds were great.

June 12, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look