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Avontuurlijk aangelegd? Trek naar A.S.Adventure voor onze outdoor -en fashioncollecties. Keuze uit verschillende topmerken. Gratis verzending vanaf €30
Smallandlaan 9, 2660, Hoboken, Belgium
3.4
34 reviews
Replied to 37% of negative reviews
Typically replies within 2 weeks
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I recently ordered a Garmin watch from A.S. Adventure and was very impressed by the whole experience. The price was one of the best I could find, the delivery was fast, and the packaging was careful and secure. The product arrived in perfect condition and works flawlessly. This was my first time ordering from them, and I will definitely consider them again in the future. Highly recommended!
I had an issue with an item which I bought a year ago (thus still under guarantee). Sent an email to the customer services which replied immediately, and followed-up to make sure everything was all right. They advised to go in store, which I did. I needed to leave for long holidays very soon, and the deadline to repair the product (set by the manufacturer) was too long. In a minute the manager offered a replacement option, which allowed me to leave for my holidays with the trousers in question.
Perfect after-sale service !
As others said, I was a bit nervous because of the bad reviews, but everything went well.
There was a pretty good deal for a pair of snowboard boots. PayPal was available, since it's relatively safe, I went for it. I got the boots in less than a week.
I wouldn't hesitate on buying from them again.
Note: I couldn't pay with PayPal in the international site (.com), it wasn't available. But on the Dutch site (.nl) it was.
Great prices, great products and delivery excellent. Have made a few orders now - can’t find this cheaper elsewhere! Thank you - great service. Recommend!
Reply from A.S.Adventure
Hello,
Thank you very much for your positive review.
We hope to offer you this service with every visit.
Have a nice day!
Kind regards,
Team A.S. Adventure
ABSOLUTE THIEVES
Ordered Ski-shoes on discount and they delivered me an old model which was packed in the new model box. Not sure if this was done on purpose or accidentally, but it took them forever to get back to me and no compensation has yet been made.
They ruined my entire holiday, very disappointing!!!
Reply from A.S.Adventure
Dear Evaldas,
First of all our apologies for the mistake that has been made.
As I can see, after you contacted us, we immediately offered you a free return and the refund has been processed in the meantime.
If you have any further questions please let us know via team@asadventure.com
Kind regards
Irjen
Very bad experiance. I ordered a yellow coat from Germany. But I received one in gold. I contacted AS Adventure several times for a free return because it was their mistake. But finally they forced me to pay the return or keep it. I will never order at AS Adventure. Very bad customer support!!!
asadventure.com this site has sold such a faulty tent, which had big hole on a roof, without any notice. I have asked them if the tent was brand new and original condition, and they said yes, but it was untrue!!
Moreover, they continuously avoid to refund it.
Their final answer was that they can refund 50 euro (the tent was 335 euro) and they said I can buy a 'repair kit' to fix the hole by my self.
What the suck attitude it is.
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