Where do we even begin? From the moment we arrived, the whole experience has been incredible. We’re now making the final decisions for our new home and eagerly waiting for it all to come together.... See more
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We bought a home at the Forster Park development. Although there were a few minor issues during the process, everything was handled well and we received the house smoothly and without any problems,... See more
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Pilgrims Way, Beverley We have exchanged on our new home at Pilgrims way and have nothing but positives to say about our experience. Cathy the sales executive, Dennis the site manager and Rebecca... See more
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I wanted to thank Hannah at Fardale View in Kilmarnock for her lovely and professional service so far. I reserved our dream house and she's been a fantastic help answering all of our lists of question... See more
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Company details
About Ashberry Homes
Written by the company
Welcome to the official Trustpilot page for Ashberry, part of the Bellway family and one of the UK’s leading homebuilders.
Carefully chosen locations, homes that ooze individuality, energy efficiency as standard. From 5-bedroom homes through to 1-bed apartments, new homes are what we do, and we’re proud to do it across England, Scotland, and Wales.Our range of homes and locations are only enhanced by the schemes we have on offer, meaning that homebuyers of all kinds can enjoy a beautiful new home, no matter their status. It couldn’t be easier to find your perfect home. Especially when it’s an Ashberry home..
Ashberry Homes, proudly part of the Bellway family.Find my home Why buy new? Customer stories Your journey with ashberry
Contact info
Woolsington House, Woolsington., NE13 8BF, Newcastle upon Tyne, United Kingdom
- 0191 649 8707
- getintouch@ashberryhomes.co.uk
- www.ashberryhomes.co.uk
4.5
Excellent
735 reviews
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This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Our sales advisor Dawn was extremely…
Our sales advisor Dawn was extremely helpful and more importantly patient whilst we were deciding and discussing our options. We liked the no pressure approach and she answered all of our many questions fully. Would highly recommend seeing Dawn at ashberry homes.
March 11, 2025
Reply from Ashberry Homes
Hello Ewen, thank you for taking the time to share your experience! We are pleased to hear of the excellent service you received from Dawn, we will be sure to pass along your feedback to the team. Many thanks, Team Ashberry
First Class Service
Amy, the Sales Rep made us feel very warmly welcomed from first meeting her. We were left to look around at our leisure and given some great help by both Amy and her excellent colleague Heidi, from Bellway Homes. Their help made a difficult choice a whole lot easier. Thank you
March 7, 2025
Reply from Ashberry Homes
Hello Graham, thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisors, Amy and Heidi! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in. Thanks again, Team Ashberry
I don’t believe it!
I don’t believe it!
My wife and I are in the process of purchasing a home on the Ashberry, Forster Park Development in Stevenage.
The representative that has been looking after is a delightful lady called Agie.
This the first time we have bought a house from new, Agie has made sure that the daunting process of buying a new house, has been not so bad after all. She has been able to explain everything very clearly and concisely from the beginning to the point that we are at now of choosing the kitchen, bathrooms and bedroom furnishings.
So, a big thank you for all your hard work, patience and knowledge.
VC. Plot 357
March 7, 2025
Unprompted review
Reply from Ashberry Homes
Hello Jeffrey and thank you for taking the time to leave this excellent review. This really is the type of feedback that we strive to ensure we receive! We wish you all the best in your new Ashberry home and would love to hear back from you once you’re all settled in. Thanks again, Team Ashberry
Amazing service from Agie at Forster…
Amazing service from Agie at Forster Park at Stevenage. Highly recommend ⭐️⭐️⭐️⭐️⭐️
February 22, 2025
Unprompted review
Reply from Ashberry Homes
Hello Helen, thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Agie! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in. Thanks again, Team Ashberry
Staff are very understanding
Staff are very understanding and helpful, giving you plenty of time to consider all aspects of buying a new home.
March 7, 2025
Reply from Ashberry Homes
Hello Janette and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
Reply from Ashberry Homes
Hello Steven, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Team Ashberry
From the moment we walked into the show…
From the moment we walked into the show home we were made to feel welcome, questions answered and Fiona went out her way to show us around, explain things and answer all our questions. No sales pressure just open friendly conversations
February 27, 2025
Reply from Ashberry Homes
Hello Alastair and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Fiona! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in. Thanks again, Team Ashberry
ASHBERRY HOMES ARE A DISGRACE!
ASHBERRY HOMES ARE A DISGRACE!
Have reported our back garden being waterlogged several times and they refuse to solve the issue. Have sent them several videos showing how boggy it is but they just say it’s not an issue even though the garden is completely unusable. They have said they will review it again in the summer but of course by then it will have finally dried out and they will say it’s all fine! Would highly recommend not buying from Bellway/Ashberry as it will cause you way more stress than it’s worth. You have been warned!
February 27, 2025
Unprompted review
Reply from Ashberry Homes
Hello Jack and thank you for taking the time to leave this review. We are sorry to read your concerns. Please be assured that we have passed along your concerns to the relevant Customer Care Team.
However, should you have ongoing concerns we would encourage you to report them to us in line with the Ashberry Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure
Many thanks, Team Ashberry
We have contacted Ashberry homes for…
We have contacted Ashberry homes for over a year trying to get snagging fixed and all we get are useless contractors coming to look at things and never hearing from them again and when we ring the durham customer care ask we get told is to send more and more photos of the same thing. Fobbed off time and time again and it's not acceptable. I wish I could send a photo of the state of the outside of our house which we were told wouldn't happen.
December 1, 2024
Unprompted review
Reply from Ashberry Homes
Hello and thank you for taking the time to leave this review. We are sorry to read your concerns and we would like to look into this matter further. We've requested some further details, and we'd appreciate it if you could please provide these details as soon as possible. We will require your development name and plot details please.
However, should you have ongoing concerns we would encourage you to report them to us in line with the Ashberry Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure
Many thanks, Team Ashberry
Me and my husband has a satisfactory…
Me and my husband has a satisfactory experience by Ashberry and their sales representatives.
February 16, 2025
Reply from Ashberry Homes
Hello Dee, thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
Don't buy any bellway or Ashberry property
I recently had a very disappointing experience with ASHBERRY HOME and feel compelled to share my concerns.
I encountered significant issues with my home, specifically regarding the worktop, which was an additional paid option, and the ongoing snagging problems. Initially, Ashberry assured me that the correct granite color was ordered, but the kitchen company installed the wrong color. However, later communication indicated that the worktop installed was the correct choice. This conflicting information is not only confusing but raises serious questions about the quality and accuracy of the installation.
Moreover, it was stated that all snagging issues would be resolved within 30 days. As that deadline approaches, I am alarmed by the lack of progress. There are still numerous unresolved issues, including a yellow water pipe that was improperly stored in my shed, which I find completely unacceptable. Additionally, the bathroom and en-suite recessed light is starting to detach from the ceiling, raising further safety concerns.
There are many other issues too numerous to detail here.
I believe it is crucial for the company to address these discrepancies directly and provide a clear timeline for resolution. As a customer, I expect my home to be completed to my satisfaction. It’s frustrating to think that even budget services, like local handyman repairs or affordable cleaning companies, often provide faster and more reliable outcomes than the expensive service I’ve paid for with Ashberry Home. It feels like I should have received a level of quality and attention that matches my investment, yet I’m left feeling disappointed and underserved.
I hope others can learn from my experience.
(PS: My property is in Stargate Meadow.)
February 20, 2025
Unprompted review
Reply from Ashberry Homes
Hello Lok and thank you for taking the time to leave this review. We're sorry to hear about the service you have received, this is not the type of feedback we hope to receive. Please be assured that your concerns have been passed along for investigation to the relevant Customer Care team.
However, should you have ongoing concerns we would encourage you to report them to us in line with the Ashberry Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure
Many thanks, Team Ashberry
Unfortunately I would like to prefere…
Unfortunately I would like to prefere no answers regarding the plots available and the plots given in your neck ,
I don't want to give names but they want to sell a plot for you which isn't sold for long time , and what you chose on the page is available but they will call you or tell you later that is reserved ( but isn't ) , interesting , when you reserve something must go out from the market and shown not available anymore .
You go there with your open hart and they play with you just to help them sell another plot . Will be great someone to check them , or change them from the area .
I will stop writing now , but just in case I'm still there .
Thank you .
Anonymous .
January 10, 2025
Unprompted review
Reply from Ashberry Homes
Hello and thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive, and we'd like to look into this matter further. We've requested some further details, and we'd appreciate if you could please provide these details as soon as possible. We will require your development name and plot details please. Many thanks, Team Ashberry
Excellent service and very helpful…
Excellent service and very helpful staff. Especially Lisa at the Ashberry Ferry Grove site as well as Mark the site manager.
February 13, 2025
Reply from Ashberry Homes
Hello Elton and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
Lisa has been great at her job.
February 13, 2025
Reply from Ashberry Homes
Hello Preeti, thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
Do customer advice even know how to…
Do customer advice even know how to work their phones?? Been trying to contact all day really wanting to view a detached 4 bed but as I can’t speak to anybody I will not proceed as I don’t like my time wasted and will be going elsewhere, especially after reading the reviews.
Although your mortgage broker company were quick enough to pester me weren’t they💸💸 absolutely fuming how does a ‘professional’ business run like that?
***just to add on, thanks for trying to call me but just to clarify what I already mentioned in multiple of my voicemails, 1 I work until 6pm and I have asked to be contacted at 12 and 2. I’m no longer interested.
Too little too late sorry😊
February 6, 2025
Unprompted review
Reply from Ashberry Homes
Hello Lauron and thank you for taking the time to leave this review. To better understand your concerns and so that we can pass the matter along for investigation by your divisional team, we've requested some additional information. We'd appreciate it if you could please provide the development name and contact details. Many thanks, Team Ashberry
Helpful and knowledgable staff
Cathy and Hannah at Pilgrim’s Way have been so helpful and knowledgable every step of the way and are always available if we need them. Their communication has been great every step of the way so far. We’re looking forward to moving into our new home!
January 29, 2025
Reply from Ashberry Homes
Hello Rachael and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisors, Cathy and Hannah! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in. Thanks again, Team Ashberry
Yi's message
This is a new, amazing area. The environment is very good for your family life.
January 29, 2025
Reply from Ashberry Homes
Hello Yi, thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
Regarding my concern
Regarding my concern, the representative followed up our concern thoroughly and reverted all my enquiries in details.
January 29, 2025
Reply from Ashberry Homes
Hello Tak and thank you for taking the time to share your experience! We wish you all the best in your new Ashberry home. Many thanks, Team Ashberry
Regarding our various enquiries
Regarding our various enquiries, your representative provided a valuable 7feedback and useful information.
January 29, 2025
Reply from Ashberry Homes
Hello Chun, thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
Pro active service we received from…
Pro active service we received from Kiran in the show room despite computer failing at the time Kiran must be a great asset to ashberry
January 16, 2025
Reply from Ashberry Homes
Hello Susan and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received! Thanks again, Team Ashberry
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