Ashbourne Membership Management Services Reviews 

Big thanks to Beverley for sorting my DD query out. Very helpful and quick to respond to my questions.

Today I noticed I had forgotten to pay my gymnasium membership. I loaded up the Ashbourne website like an eager dog who’s just seen his lead prepared to give away my money I had earnt from the fruits of my labour! As the website loaded i waited until boom! £71 charge, now upon reading this my heart sank. A late fee! Whatever will I do I thought? Being a young apprentice fighting his financial worth in this cruel and merciless world I began to ponder, how can I afford this? I took my chances and emailed Ashbourne and asked if they may forgive my error and remove the charge. This is when I was greeted with Alisha, she informed me she could indeed remove this charge and did so gracefully. I feel like i now spend the rest of my existence knowing there is such a kind soul living among me. If I was ever blessed enough to meet herself for I shall lay out a red carpet and sing religious hymns as she walks from point A to point B. If a manager at Ashbourne reads this they should make sure Alisha is treat with the upmost respect and has a constant supply for strawberry milkshakes as I believe that is where she sources all of her kindness from.
Amen brothers

I had emailed across to move my direct debit to fit around my pay schedule and was expecting to wait a week as most places take a long while to reply, however to my delight i had a very rapid response from one of the staff charlie, who had helped me sort this out and was very kind in doing so, Thankyou Charlie !

Fantastic customer service from Rianna today.

I emailed to cancel my membership (I’ve moved out of area, nothing wrong) and Sophie replied and confirmed the confirmation within a matter of minutes.
Never had a response so quickly… usually lucky to get anything in a week.
Thank you Sophie!

I had an issue with my direct debit and I was unaware of the failed payment. The charge had risen to £93 which was extortionate from the original price. Zoe on live chat was quickly able to rectify this mistake as well as assist me with reinstating my direct debit with precision and efficiency. This is exactly what customer service and satisfaction is all about.

Thank you Ashbourne and Zoe

Really great gym. Super nice people and all the equipment you can think of. Will definitely be coming back.

I was dealing with a staff member named Jessica and she was very professional and quick in responding, would definitely recommend her to deal with my future membership enquiries.

Very good service from Zoe, quick and easily done and very clear instructions.

Shannon has been great in responding my queries regarding signing up for the gym.
Stay blessed.

Rianna was really helpful and sorted my query fast with no issues. Thank you :)

Easy and quick reponsive especially from Abbie was able to have my account reinstated no issues.

Sophie was very efficient and very polite and quick!

Many thanks for helping Sophie.

Very prompt and friendly support provided by Tiffany when requiring an update to my membership, thank you for making the process so easy.

I recently had to cancel my membership. The girl I dealt with was amazing, Her name was Tiffany. Great customer care skills and really efficient.

Excellent new Gym very modern inside
Very friendly staff and a great atmosphere I'm so happy I'm a member.

Dave and Ian installed our turn style today. They have done a great job and explained everything really well.

I cancelled my membership and missed the last payment accidentally, i was then started to be charged admin fees. This got up to £90 without me spotting it. Contacted the customer service helpline and Rianna helped by confirming my membership was cancelled and waiving the additional fees that i didnt know i was being charged. hidden admin fees are rubbish but Rianna was helpful :)

Great help with sorting my membership