I emailed to cancel my membership (I’ve moved out of area, nothing wrong) and Sophie replied and confirmed the confirmation within a matter of minutes. Never had a response so quickly… usually lucky... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with my direct debit and I was unaware of the failed payment. The charge had risen to £93 which was extortionate from the original price. Zoe on live chat was quickly able to rectify... See more
Company replied
Sophie on Webchat is an asset to Ashbourne whoever is her manager, give her some praise, maybe even a cheeky day off or something? Honestly sorted my issue out so quick and was so polite even tho I wa... See more
Company replied
Company details
Information provided by various external sources
Direct debit collections, debt recovery, integrated software solutions and online digital marketing to attract new members for your gym or club.
Contact info
Regus House, B908AG, Solihul, United Kingdom
- www.ashbourne-memberships.co.uk
4.9
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ashbourne Membership Management Services
Dear Richard, thank you for taking the time to give us a 5 star review! We really appreciate it. Best wishes, Ashbourne
Charlie was great
Charlie was great! Super informative and helpful, as well as explaining the next steps and difference in direct debit for the one payment. Thank you.
June 29, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Aimee, thank you for your super review! Charlie was happy to help, and your review is really appreciated. Best wishes, Ashbourne
Tiffany was great. The journey not so much.
The customer rep, Tiffany, who contacted me was lovely and helpful. Top marks.
Took a bit of time for the company to respond via email. And the chat bot style of contact was useless and didn't work.
The fact that they tied to charge £20 for admin due to a DD rejection due to a bank timing error is ridiculous.
But credit where it's due. They waived it when I asked them to.
June 29, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Chris, we really appreciate you sharing your experience with us. Your feedback is incredibly valuable to us as we strive to provide the best support to our members, and Tiffany was happy to help. Best wishes, Ashbourne
Thanks to Holly for everything
Thanks to Holly for everything, great service
June 12, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Peter, you are very welcome and thank you for your great review! Holly was delighted to be able to help you. Best wishes, Ashbourne
Alisha was fantastic
Alisha was fantastic. She dealt with my request immediately and was extremely polite and friendly throughout. Thank you
June 26, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Lee, thank you for taking the time to give us such a fantastic review! Alisha was delighted to be able to help you. Best wishes, Ashbourne
Shannon was really helpful when helping…
Shannon was really helpful when helping me sort out a direct debit payment - very prompt in her responses :)
June 26, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Ella, thank you for your great review! Shannon was happy to help, and your feedback motivates us to continue to provide our 5 star customer service, Best wishes, Ashbourne
Needed to make a change in my Son’s…
Needed to make a change in my Son’s membership, sent in an email and Sophie answered and sorted it very quickly! If only everything was this easy! Thanks Sophie!
June 24, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Jay, you are very welcome and thank you for taking the time to give us such a great 5 star review! Sophie was delighted to help you. Best wishes, Ashbourne
Sharron was very polite and helpful…
Sharron was very polite and helpful with my request. A great experience dealing with her
June 24, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Ross, thank you so much for taking the time to write such a lovely review. We work hard to make sure members have a good customer experience and it’s so nice when someone lets us know they have. We really appreciate the positive feedback, and Sharron was delighted to be able to help you. Please don't hesitate to get in touch if you need us again. Best wishes, Ashbourne
Zoe helped me quickly and efficiently!
Zoe helped me quickly and efficiently!
June 23, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Chad, thank you for taking the time to give us such a great 5 star review! Zoe was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Charlie answered my query efficiently…
Charlie answered my query efficiently and was friendly and polite, thank you.
June 23, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Curtis, thanks for your positive feedback, it’s really appreciated as we work hard to ensure all members receive a great service, and Charlie was pleased to help. Best wishes, Ashbourne
I had a bit of trouble with ending my…
I had a bit of trouble with ending my membership so contacted ashbourne membership directly. Charlie was so incredibly helpful and got everything sorted out super fast and easily. Thank you Charlie!!
June 22, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Wurlie Girlie, thank you so much for taking the time to give us such a lovely review! Charlie was delighted to be able to help you. Best wishes, Ashbourne
I wanted to freeze my Membership…
I just wanted to freeze my Membership for 3 months, absolutely no fuss and done in minutes over the chat function, Beverley made it very easy.
June 22, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Leigh, thank you for taking the time to give us a 5 star review! Beverley was delighted to be able to address your issue quickly and efficiently. Best wishes, Ashbourne
Freeze Subscription
Took no more than a couple of minutes to chat to Isobel and she had my query sorted for me. Frozen subs for three months while recovery from injury.
June 22, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear K, thank you for your positive feedback, we really appreciate you taking the time to leave a review and Isobel was pleased to help. We hope that your recovery is a quick one, and we look forward to welcoming you back at the gym very soon. Best wishes, Ashbourne
Zoey helped sole my issue quickly and…
Zoey helped sole my issue quickly and professionally, very satisfied :)
June 19, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Connor, thank you for your brilliant review! Zoe was delighted to be able to help resolve your issue quickly and efficiently. Best wishes, Ashbourne
Reply from Ashbourne Membership Management Services
Dear Gemma, thank you for taking the time to give us such an excellent review! We all work hard to support members quickly and efficiently, so your review is really appreciated. Best wishes, Ashbourne
Fantastic team, especially abbie
I had lots of troubles to sort out with my membership and Abbie sorted them all out virtually instantly, great service
June 17, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Wahhaab, thanks so much for taking time to leave a review, we really appreciate it, and Abbie was pleased to help. Best wishes, Ashbourne
Megan was very helpful
Megan was very helpful, efficient and friendly in assisting me to end a membership today- I did have initial difficulty in using the online link provided and Megan was able to resend it and give me much appreciated advice 🙂
June 18, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Aliette, thank you so much for your great feedback! Megan was pleased to help, and we hope to welcome you back in the future. Best wishes, Ashbourne
Amanda dealt with my question quickly…
Amanda dealt with my question quickly and very efficiently
June 17, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Paul, thank you for your great review! Amanda was happy to help, and your feedback motivates us to continue to provide our 5 star customer service, Best wishes, Ashbourne
Great
Isobel helped with a fast and efficient cancellation. No quibble, I needed to cancel for my own reasons and it was accepted.
Thankyou
June 16, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Jon, thank you for your kind feedback! Isobel was thrilled to assist you, and we’re so pleased to hear you had a positive experience. Best wishes, Ashbourne
Great service
Great service! very quick replies and helpful. I was assisted by Zoe on the live chat and was great help.
June 16, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Daniel, thank you for your excellent feedback! Zoe was delighted to be able to help you quickly and efficiently via our live chat facility. Best wishes, Ashbourne
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