ASPHALTGOLD Reviews 

1,815
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Not a good experience. i do not recommend using this website outside Germany. I have never received a refund from them after returning the item. After several e-mail I gave up. They basically said tha... See more

Company replied

Rated 1 out of 5 stars

Placed order #AG44773632 (Invoice #RE2026863633) over 2 days ago. I received the invoice email, but no tracking number or shipping updates has been provided. Customer service has not responded to my... See more

Company replied

Rated 5 out of 5 stars

Despite some of these bad reviews, i still chose AsphaltGold. And wasn't disappointed. Shipment received to a non-eu country with no issues. Quality, original product in original box. Exactly what I o... See more

Company replied

Rated 5 out of 5 stars

Asphaltgold is one of my go-to stores for sneakers and streetwear. Their selection is outstanding—mixing big names like Nike and adidas with more niche, gorpcore-friendly brands like Salomon, Hoka... See more

Company replied

Company details

  1. Clothing Store

Written by the company

Asphaltgold.com ist dein Online-Shop für Premium-Sneaker. Zusätzlich zu unserem hochwertigen Portfolio an Schuhen für sie und ihn findest du bei uns alle angesagten Apparel Brands. Ein rundum zufriedenstellendes Shopping-Erlebnis inklusive blitzschnellem Versand und 1A Kundenservice ist unser Anspruch.


Contact info

3.3

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(1,815)

265 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

SATISFIED VALUED CLIENT

SATISFIED VALUED CLIENT: Always happy with my purchased . Big discounts even with hyped sneakers. Its Good value for money. Ive been buying here regularly and doesnt have any issue with my purchases . Highly recommended.

February 14, 2025
Unprompted review
ASPHALTGOLD logo

Reply from ASPHALTGOLD

Thank you for your nice review!

Rated 1 out of 5 stars

#AG43984807

#AG43984807
I ordered a shoe on 27.01.2025!
I haven't received it since. No matter how many times I write a letter (now I have also sent a statement of withdrawal), I always get the answer that it takes 3 days to respond and I do not receive a response. I feel this is inhuman treatment and theft at the same time. Shame on you and return my money as soon as possible!

February 11, 2025
Unprompted review
ASPHALTGOLD logo

Reply from ASPHALTGOLD

Hello Andrea, I am very sorry that you had to wait for your order. We were in contact with you multiple times and already refunded your money.

Rated 5 out of 5 stars

Great offer

Great offer, easy shopping, quick shipment

February 10, 2025
Unprompted review
ASPHALTGOLD logo

Reply from ASPHALTGOLD

Thank you very much for your kind review!

Rated 2 out of 5 stars

Not a good experience with Asphaltgold…

Not a good experience with Asphaltgold for the second time.

I’ve only placed order because of the T-shirt I really wanted, and then bought the other two things. First of all, the order was only processed 3 days later, which I can somehow understand, as they’ve had a discount on their app, however I’ve received an email then, that basically they didn’t really control their stock , and they don’t have that shirt. With no gesture of apology for their service mistake , like nothing happened really.

January 30, 2025
Unprompted review
ASPHALTGOLD logo

Reply from ASPHALTGOLD

Sorry to hear about your experience. We understand how frustrating it is when an item you really wanted isn't available. We appreciate your honest feedback and will work on improving our stock management and communication. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish: Fantastic price, fast delivery and very reasonable shipping costs, considering the trainers I bought were shipped from Germany to the UK.

Thank you for a great experience, will definitely be buying again!

January 27, 2025
Unprompted review
ASPHALTGOLD logo

Reply from ASPHALTGOLD

Thank you so much for your review! We appreciate it!

Rated 1 out of 5 stars

Placed an order Tuesday night 21-01

Placed an order Tuesday night 21-01. But changed my mind and immediately sent an email at the back to hello@.... asking if it can be cancelled.
Wednesday morning 22-01 I get a mail back, saying it is no longer possible because the order has already been shipped and I can return it when I have received it!!!!
As if returning is free with you guys!!!?!?!
I won't order anything more with this stupid German company that doesn't think with their customers.

January 22, 2025
Unprompted review
ASPHALTGOLD logo

Reply from ASPHALTGOLD

Thank you for your feedback. Unfortunately, your cancellation request coincided with the dispatch of your order, which is why it couldn't be stopped in time. We understand your frustration and appreciate your understanding that returns are always an option if needed.

Rated 5 out of 5 stars

Happy with my New Balance Sneakers

I am very happy with my purchase because the website already had a big sale compared to the other sellers and on top of that I got another discount which was %20 off, so it was a very good deal for me. Rather than paying 139 € , I ended up paying only 60 euros together with the shipment fee.

Because of the big discount that the Asphaltgold offered, I started thinking whether it was a scam or not. I saw both good and bad comments on my internet search, so I had my doubt, but which website doesn't have that, right? 😀

I ordered my sneakers on Sunday evening and they arrived on Tuesday, so only in 2 days. Everything worked smoothly and it is a genuine product.

This is what I experienced with my purchase.
I thought it would be helpful and clear out some other people's doubts.

I hope everyone gets happy with what they want/ search/ and get 😊

January 14, 2025
Unprompted review
ASPHALTGOLD logo

Reply from ASPHALTGOLD

Thank you for your detailed and positive feedback! We're glad you found a great deal and were happy with your purchase. It's fantastic to hear that everything went smoothly and you received your sneakers so quickly. Enjoy your new kicks!

Rated 1 out of 5 stars

Very bad service

Very bad service. 2,5 months after returning my package the return is still not processed. Package lost, although I send it to the adress that they gave to me. After I send all the shipment information, no response. No response anymore to separate send emails. Still no money back. Never ever am I going to order here again. Going to take some legal measures

December 30, 2024
Unprompted review
Rated 5 out of 5 stars

Already ordered 2 times from there

Already ordered 2 times from there - everything went well, though was hesitant at first after reading the reviews. Shipped pretty, so cannot say anything bad. Have not returned anything - so cannot tell if they are indeed that bad with returns

November 29, 2024
Unprompted review
Rated 1 out of 5 stars

Service is really bad

Service is really bad. They can’t give you a concrete answer where your pakkage is always an excuse. You receive a tracking number that’s on the way but never more than 10days

December 13, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience:
I ordered some skincare products and when the delivery arrived, one product was missing. I contacted the company and they asked me to send pictures of the parcel, which I did, so they could see if it was damaged during transportation.
It’s been over three weeks since I have heard from them. Whenever I write them, they send me an automated email, which states that they will reach out to me as soon as possible.

November 20, 2024
Unprompted review
Rated 1 out of 5 stars

Scam

I made an order, and to my absolute shock, they claim that I’ve received the product. This is a blatant lie—it was never delivered. Despite countless attempts to reach their so-called customer service, no one responds. It's as if they don’t even care about their customers. The entire experience has been a nightmare. Not only have I lost my money, but their refusal to address the issue or even acknowledge their mistake is outrageous. This company is nothing but a scam operation designed to deceive and rob people. Save yourself the frustration and financial loss—never, ever order from them!

November 16, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look