Assetchemist 

I wish I had read the reviews on this site before I ordered from these people. Ordered one small item which was dispatched after 6 days. I tracked this item to New York when it should actually have been in Spain. They have told me that another item has been sent but after 4 weeks with no show I have asked for my money back. Obviously no contact from the company as yet. Pathetic service.

This is my second time ordering from this pharmacy . The first experience was fine and received my prescription within a fair amount of time . This second time has been frustrating as the communication is confusing when chasing the order , when I phone I am given a response that sadly doesn't follow through so I remain patient and decide to email them only to receive a reply that it's not in stock . My concern with this is surely after ordering and their first email confirming the order the courteous thing to do would be to advise the customer at that point rather than waiting for the customer to chase you? I think a lot of the frustration could be avoided with just updating the customer. Also if you don't have the medecine in stock or you know it's problematic to get it , don't sell it on your site or at least have notes saying if you order this product it might have significant delays . If I had known at the beginning I could have made a choice to try another pharmacy that does have it available .. I would like to give them another try but I think until they can resolve the confusing communication issue I am sceptical . It's a shame as everyone I have spoken with on the phone has been very nice and they sincerely seem to care about getting the prescriptions out on time but maybe they are overstretched and need to review what they can realistically deliver within a reasonable time frame. I would have been petrified if I had been dependent on my prescription for a serious illness , hence its crucial they do fix this issue . My recommendations would be call or email them before placing your order to confirm that they do have the stiock and they can guarantee delivery for when you need it .

When my usual online pharmacy suddenly transitioned from an excellent, reliable online store with great communications to being completely unreliable with no communications at all, I went looking for a new online pharmacy. I found Asset Chemist. I've use them twice, and determined that this is not the store for me. Here is how they have handled my orders, twice now. They took my money. I infer that the item was not in stock, because several days passed before I got a dispatch notice (this last time, it was 6 days). That notice contained an alleged tracking number with Royal Mail. I have yet to find that the Royal Mail website recognises one of these tracking numbers (I received this last tracking number at 12:04 a.m. this morning--i.e., just after midnight). I tried it this morning around 6:30 a.m. I tried it just now at a little after 6:00 p.m. Royal Mail does not recognise the tracking number. I phoned Asset Chemist. No answer, but I left a message. I phoned Asset Chemist, again--no answer, despite the fact that they promise service from 9:00 a.m. to 9:00 p.m. on their website. The live chat box has nobody available. The company has had my money for nearly a week, and I have yet to receive any actual evidence that the item has been dispatched, because the tracking number they gave me is not in the Royal Mail system. This is pretty much what happened the first time I ordered from this company. So, my search for a reliable online pharmacy with even marginally competent customer service continues. If anybody knows of an online pharmacy with real commitment to their customers, why not post up their web address, so the rest of us can give them a go? I'll do the same if and when I find one.

UPDATE: I foolishly decided to give the company another chance, and ordered some meds on 29 May. It's now 10 June, no delivery. They have around £250 of my money. At least half a dozen attempts to phone the company, and I keep getting shunted to voicemail. Left a message--no reply, five days later. Left an message on their online email message portal--the one that says "Email Response is usually within 24 hours," but it's going on four or five days, now--nothing. Absolutely pathetic, avoid, avoid, avoid. If you've had good service from this company, I can only speculate that you've been unaccountably lucky. They want your money and they do not want to hear from you if an order goes wrong. Three times I've tried to order medicines from this company, and each time they took my money, failed to deliver the product, and ignored every phone call and every email. I know what you're thinking--you're thinking, well, you idiot, if you've got bad service from them twice, why were you stupid enough to give them your money a third time? The answer: I read all of those positive reviews and managed to convince myself that maybe the company was just having a couple of off-days, and this time . . . this time, my order would go through without any problem. UTTERLY PATHETIC CUSTOMER CARE!

Many people have complained about their service level - I can't do that because it is non existent! I put an order in, paid online and then NOTHING HAPPENED! I emailed them via their contact e-mail address and NOTHING HAPPENED! I emailed them again via their 'chat box' and NOTHING HAPPENED!! I have received a refund but wasted so much time when I need the drug.
I am going to complain the pharmaceutical society - however I can't even use the link they give on their site as my computer says 'its unsafe'!

I have used Asset Chemist for years with only a minor problem now and then. But now they have completely failed to provide any service at all. I orderd a prescription two weeks ago and emailed the Rx the same day. They acknowledged the order. Since then the status on the order continues to say "in progress". I have called a dozen times during business hours and each time I get a recording saying "no one is here to take your call". I finally reached the pharmacy department once only to be told they would call back in 10 minutes. No call. I need to know when it will be shipped as I am running our of the drug. I have emailed or 4 times with no response. What is going on?

Unacceptable!
Disappointed once again. The web page clearly shows the item as "in stock" , I bought it, paid for it and a week later, no news and the status in the web is "pending".
After some mails with no anwer, 10 days later I get a mail simply saying: We don't have it in stock, we will send it when we have it. We are talking about meds for treating a life threatening condition, meds that are not available in my country and they just tell me to cross my fingers and wait!
This is how they operate
- show the item as avaiable in the web
- sell it
- accept the payment
- dont give costumers any info until they are contacted
- after many mails, they just tell you they dont have the item and they will send it "when it arrives"

Do you really think this is the way of working? This shows a total lack of respect towards costumers. I bought the product in this shop because they displayed the medicine as in stock, and now they just tell me they dont have it! What am I supposed to do with that info? What about the time I've lost waiting for an item that I've paid for?

I tried to get an appointment as I needed antibiotics for a chest infection. Would have had to wait weeks and as I have a family member in hospital that cannot risk infection, I was unable to wait weeks to be seen. I came across asset chemist online and got an online consultation, after clarifying my symptoms, I got a prescription and oder ed the antibiotics. This was on Monday afternoon. On Wednesday morning my prescription was delivered with an extra note, thanking me for using them and how to contact if there was any problems etc, it seemed more personal than most deliveries. I am so pleased with how effiefficient the whole process was, and when I emailed them to say I had received my delivery and how impressed I was, I got a personal reply thanking me for my feedback! Cannot recommend enough! Thank you again

I placed an Order with AssetChemist, but it could not be fulfilled since the product was not in Stock. Even though I did not get my Order, I am happy with the Customer Service, as they kept me informed on the replenishment of the stock. I will definitively use them again, because the Customer Service gives the warm feeling that I will be treated in a personalized manner

I have been using *Asset Chemist* for several years now & they are
outstanding ! My orders are always accurate & arrive promptly
usually with a personal note thanking me for being a customer !
I generally receive the order in a weeks time to the USA, that is fast!
I will continue to use them & recommend to others, they even have a
doctor that will consult if you happen to need a prescription for your product !

We ordered Nicotinell online with this company and received confirmation of the order by email. after no delivery within a week we chased the company and they said they didn't have the stock but had emailed us, not true. We had received the confirmation mail but nothing else. After a few more days they eventually got the stock and phoned us to say they would charge us more for the carriage charge. It took 12 days for the transaction to complete which is unacceptable. Would not recommend or use this company again.

I recently bought some medication through asset chemists and through my own negligence the order went to the wrong address I contacted asset and a Julie Snell was most helpful in sorting out my problem. Thank you and I will certainly use this service again as I have been for a number of years. Regards Gerry Cullen

Was hesitant to order after reading some bad reviews. I got a little scared when it took a day for customer service to get back to me, They assured me that the tracking # was good. I received the box to Canada that same week.
Hope they still have the hard to find product again in a few months.
D

I really would advise against using these people, order placed 22 October, it's now 4 November and nothing. Gave me some rubbish story about Royal Mail losing a bag of post then will only re-send special delivery if I pay for it!

Called twice to chase, and was spoken over...incredibly rude and unhelpful.

Seriously, dont even bother.

I had previously purchased terbinafine medication from another on-line pharmacy, as I couldn't be bothered for the ever and aday wait to see my gp for a fungal nail infection, who would probably insist on me trying a topical treatment first. Which have not worked! So the general advice seems to be,to take this medication for 6 months to be sure to rid of fungal toenail infection.
I'd had a 3 month supply and went to order some more medication from the original on-line pharmacy I had purchased from,terbinafine was no longer available with a on-line Dr prescription from there site.
ASSET chemist was about the only pharmacy I could find on-line who were able to supply medication and at a reasonable price. After reading the reviews I was a bit dubious but went ahead and placed the order anyway and 2 days later my medication has arrived. Vey happy with the price I paid for the medication and the vey prompt delivery. So I would have no worries with using them again in the future.

On the 28/5/13 I ordered two bottles of my favourite aftershave as the price was cheap through the Assetchemist website. I immediately got a confirmation of the order.
After over a week of waiting I decided to call Assetchchemist to find out when my product would be delivered.
I spoke to two customer service reps until I was eventually was put through to the right department only to be told that the product I ordered was out of stock.
I have requested a full refund which I was told should take up to 5 working days hopefully I wont have to chase that up.

Would not use the company again or recommend.

I am currently unhappy with Asset Chemist.

I placed an order on 25th June. Not hearing from them, I called and received an unconvincing reason, and was told that I should call back in a week. Emailed them on 5th July; no response. Today have sent a letter by recorded delivery.

It is my belief that a Company should not take a payment on an order if it cannot be delivered. If they did take the payment, the onus is on them to keep the customer informed for any difficulties to delivery and not wait to be chased for something already paid for. Asset Chemist has failed on both counts, so far.

I placed my order on the 6th feb they took payment on the 7 th and I'm still waiting for my order I've rang numerous times to be fobbed off and have recently rung twice for a refund as they didn't give me one the first time I rang I would nt order from this site again

I could not be more pleased with AssetChemist.co.uk. I am a cancer survivor from the USA and travelling abroad on emergency business. My insurance company refused me more than 30 days of my medications (which I must have) requiring me to pay nearly $2,000 out of pocket for the extra 90 days I need. I found Asset Chemist online and was a bit wary of some of the negative reviews but I checked them out thoroughly and everything seemed on the up and up so I put in my order for 5 different medications. I rang directly through to the pharmacist and Yomi helped me sort out getting my prescriptions from my USA doctors - once I faxed everything to them they approved the order and had it dispatched within 2 days. I received it within 3 days of dispatch. The meds are generic (which I expected and always get anyway) but are from highly reputable manufacturers. I saved over $1800 buying from Asset Chemist rather than my home pharmacy and I am VERY happy with the entire process.

First order was great, 2nd order still awaiting despite placing it almost 3 months ago. Don't use these guys. Customer service have told me 5 times (when I can get through) that my order has now been dispatched but it hasn't arrived in 3 months!!! They don't reply to the contact form on the website or emails either.

phamacist avaliable to advice on my purchase. Very helpful, will definately come back.