Assetchemist 

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Rated 5 out of 5 stars

Brilliant Service, very efficient company, some pharmacies make you feel like youve done something wrong my ordering certain meds, 99% of people really need medications on a regular basis and this... See more

Rated 2 out of 5 stars

I'm leaving 3 stars as at the moment, I don't want to give 1 (for many reasons), normally would give full. Placed an order 7 ish yesterday. Selected next day. Normally I would hear by early afternoo... See more

Rated 5 out of 5 stars

I ordered antibiotics on Thursday the 10th March and received them promptly on Friday 11th March!!! I was extremely grateful to the pharmacist who took the time to take the phone to me before I ord... See more

Company replied

Rated 5 out of 5 stars

I have been using *Asset Chemist* for several years now & they are outstanding ! My orders are always accurate & arrive promptly usually with a personal note thanking me for being a customer... See more

Company replied

Company details

  1. Pharmacy

Information provided by various external sources

At Asset Chemist Pharmacy we have friendly, helpful staff and you can be assured of an excellent level of service. Our facebook page aims to provide you with health information to keep you informed of all the current health campaigns and other promotion and offers that are happening in-store.. Our consultation room and pharmacist is available for any private health matter that you wish to discuss and is also used for our wide range of health services If you come into the pharmacy with a regular or an acute prescription, and you wish to have any further information on your illness or your medication, we will be only to happy to print a relevant free information sheet while you wait. Alternatively, for people with Internet connections,mobile and tablets you may simply log on to this website for all the help you could need in one place and easy to understand explanations of common illnesses. Our website is suitable for iphones and android phones. Our repeat prescription ordering system is also fully computerised, so that we can keep track of when the prescription was ordered, when it was collected form doctor surgery and if there were any problems (such as medication being disallowed by doctor), in which case we will try to contact you to let you know Become a fan of Asset chemist and you will have a chance to enter our regular free draws Asset chemist now offer online doctor consultation on many common conditions on Mens health Erectile dysfunction (impotence) premature ejaculation (PE) Hair loss (alopecia) Womens health Postpone of menstruation ( period) oral contraception emergency contraception (ellaone) Treatment of cystitis (water infection) Smoking cessation (champix) weight loss (orlistat- xenical) asthma treatment cholesterol treatment maleria treatment, travel medicine skin disorder dermatitis , eczema and psoriasis minor infections Vet prescription You can place your prescription order on our website, assetchemist.co.uk , #yourlocalpharmacy .


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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Always deliver promptly with good prices

April 18, 2016
Unprompted review
Assetchemist logo

Reply from Assetchemist

Dear Dylan

Many Thanks for your positive review.

regards Julie

Rated 1 out of 5 stars

Poor service

Despite sending my prescription through three times plus a posted copy, I did not receive my order. Emails were full of spelling mistakes and I would be ignored for days.

Did not receive my prescription yet money has been taken and no sign of getting this refunded. Just being ignored again.

April 17, 2016
Unprompted review
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Reply from Assetchemist

Dear Chloe

We are sorry that your experience with us was not a good one - You sent your prescription via email on a few occasions on a format that we could not open of which I did email you informing you of this , therefore this took a few days to rectify ...in the end you sent the script through the post of which we received on Friday..We are a high street Pharmacy and can not process any prescription item orders without one , it would have been very unprofessional if not illegal to do so.

I do not agree that we did not email you for days as we were in constant contact.

Once again I apologise for the experience and have refunded your order accordingly.

regards Asset Cheist

Rated 3 out of 5 stars

Good idea, bad execution

Great idea about being able to get prescriptions without going to the doctors but I ordered something on Monday and by Wednesday it was still pending and had no tracking information, I called up and they said oh that ms odd I must have got stuck, Friday morning I checked and it was still saying pending with no tracking order, then and hour later I got told I'd missed the delivery.

April 17, 2016
Unprompted review
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Reply from Assetchemist

Dear Jacob

I am sorry you had this experience with us , although I can not recall this problem as we would have tried to rectify this . did you bring it to our attention ?

regards Julie

Rated 1 out of 5 stars

Failure to supply

I ordered NeilMed nasal sprays from Asset Chemist, as I have done several times before, which were listed on their web site. The ordere was processed only for me to receive several days later a message to the effect that the product was unobtainable. If this was the case, why was it on the web site in the first place? Is Asset Chemist's stock control that bad?

April 15, 2016
Unprompted review
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Reply from Assetchemist

Dear John

We are a family run high street chemist that is why we are able to keep our prices low and we can not stock all items. Unfortunately like most internet companies the money is taken at the time of ordering as we can not compete with the likes of say "AMAZON" who are a large company.

We apologise for your experience

I am pleased you received your order

Rated 3 out of 5 stars

Slow on Despatch

It can take 2-3 days for orders to be shipped. I only ordered 1 small box which I would expect to go out the same day. Constant " No one available " message on website

April 15, 2016
Unprompted review
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Reply from Assetchemist

Dear Mary

we apologise for your experience with us , If stock is low then the item will take a couple of days to ship,we do try and man the website chat as often as possible but if we are low on staff this can be difficult.

Regards Julie

Rated 5 out of 5 stars

Excellent service

Can't fault them have use assetchemist a few times and always happy

April 14, 2016
Unprompted review
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Reply from Assetchemist

Dear Jodie

Thank you very much for your kind words and we hope we can be of great service to you in the future.

Regards Julie

Rated 5 out of 5 stars

An Organization of Quality

I've now completed my first purchase from Asset Chemist and it's been an entirely successful experience. The most notable aspect of this was the response I received when I telephoned with several questions, prior to placing an order. The person with whom I spoke was immediately supportive and , as we were talking, ordered into stock an item for subsequent shipping to me. My order required overseas shipment, and it arrived six days after it was posted. Truly, this all went very well...

April 13, 2016
Unprompted review
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Reply from Assetchemist

Dear Customer

Many Thanks for your positive review and I hope that we can be of assistance to you in the future.

Regards Julie

Rated 5 out of 5 stars

Medication

What a quick, easy & fussless way to order medication. The use of the on-line Doctor is fab and a great easy way to get medication....they look after you all the way.....🙂🙂🙂

April 13, 2016
Unprompted review
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Reply from Assetchemist

Dear Julian

We are so glad that your experience with us was a good one and look forward to assisting you in the future.

Regards Julie

Rated 5 out of 5 stars

Asset Chemist excellent

Ordering from Asset Chemist has always been a very satisfying experience, they are timely and I have never had a problem with an incorrect order fulfillment. Whenever thers are questions concerning the contents of any order, they are communicated and handled in a very professional manner.

April 12, 2016
Unprompted review
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Reply from Assetchemist

Dear Harold

you have been a valued customer and we hope this continues

thank you for your support.

Regards Julie

Rated 1 out of 5 stars

Cheaper than many, but the waiting times can be ridiculous!

I'm sure that this doesn't apply for everything, but my regular order (which never changes), sometimes doesn't arrive for weeks!

And don't even bother to email or send a query via the web page. Nobody EVER replies.

April 12, 2016
Unprompted review
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Reply from Assetchemist

Dear Derek

I am very surprised by your comments as you have been a customer of ours for quite a while now and we have tried very hard to fulfil your orders on time.

on this occasion we experienced problems with the supply and also tried to get this order out to you - which we have part shipped today. We will endeavour to fulfil the rest of your order.

Rated 4 out of 5 stars

helpful

When I telephoned for advice I was given helpful information about how to place my order and to send in my prescription. Just a little concerned as I haven't heard any more since the order was placed, and the item hasn't yet arrived. An update would be reassuring.

April 10, 2016
Unprompted review
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Reply from Assetchemist

Dear Clare

we apologise for the delay and have tried to rectify this

regards Julie

Rated 3 out of 5 stars

Good prices but slow delivery

Price was very good, roughly half what it would have been on the high street. However I would have liked a faster delivery time. My order took four days to arrive, which is a long time to wait when you need the product to treat a medical condition. Also the information shown on my account online wasn't updated, so I didn't know if my order had been dispatched. Even after my order had arrived my account still showed it as 'in progress'. Despite this I would still use this company again as their prices are so good and my order arrived in perfect condition.

April 9, 2016
Unprompted review
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Reply from Assetchemist

Dear Customer

Thank you for your comments and have taken this feedback on board and will do our best to look into this


regards Julie

Rated 5 out of 5 stars

That's fast !

First time I've used them, was a bit dubious about ordering medication online, but ordered prescription item with £12 extra charge for online 'consultation' which was straightforward enough. Much to my surprise the medication arrived next day in the post ! It's genuine medication, properly packaged, basically identical to what you'd get from your local chemist and very competitively priced. So I'm well impressed, thanks very much. Will use again.

April 9, 2016
Unprompted review
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Reply from Assetchemist

Dear Mr Evans

Many Thanks for your positive review , we do hope that we can assist you in the future.

Regards Julie

Rated 5 out of 5 stars

simple and easy process

items as described, good prices, simple ordering process and reliable delivery, would recommend.

April 9, 2016
Unprompted review
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Reply from Assetchemist

Dear Paul

Many Thanks for your recommendation and positive review.

Regards Julie

Rated 5 out of 5 stars

Reliable service.

Really useful online prescription service, outstanding.

April 8, 2016
Unprompted review
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Reply from Assetchemist

Dear Customer

We are very pleased that your transaction went smoothly and your positive review.

Regards Julie

Rated 5 out of 5 stars

fantastic

Great service, great communication, Julie seems lovely, thank you

April 8, 2016
Unprompted review
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Reply from Assetchemist

DearSamantha

Thank you so much for your positive review, I do hope we can assist you in the future.

Regards Julie

Rated 5 out of 5 stars

Fast and convienant!

Needed a quick last minute percritpions and Asset Chemist was quick and easy to use. Would recommend !!!

April 8, 2016
Unprompted review
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Reply from Assetchemist

Dear Customer

Many Thanks for your positive review - much appreciated


Regards Julie

Rated 1 out of 5 stars

Poor Customer Service. Too fast to debit your card to slow to ship!

Assetchemist has competitive prices, however you are never told that your order may be "in progress" for two weeks before it is dispatched, your card is nonetheless summarily charged at the moment of placing the order! You can message Assetchemist via their website but you don't always get a reply. What is shown as "in stock" it very rarely is!

In response to your reply: Being a family run business is no license to take your customers' money for stock you don't even have access to 25 days after placing my order (and counting)

April 7, 2016
Unprompted review
Assetchemist logo

Reply from Assetchemist

DearCustomer

We do apologise for the problems you experienced - we are a family run high street chemist and we can not stock all items and sometimes the suppliers are a little slow, we will take your comments on board to try and make the company work a little better.

Regards Julie

Rated 5 out of 5 stars

Good place to get medication

If you need to get your medication but can't get to the local pharmacy then this place is a life saver. Good service and based in the UK.

April 7, 2016
Unprompted review
Assetchemist logo

Reply from Assetchemist

Dear Samantha

Thank you for your kind review.

Regards Julie

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