Association of Learning Reviews 

2,449
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 243 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly user-friendly website, highlighting how simple it is to easily navigate, access learning materials, and find comprehensive course details beforehand. Many individuals also emphasize the remarkably quick enrollment process, convenient payment options, and consistently prompt assistance from friendly and helpful tutors. Some reviewers were not happy with billing practices, mentioning unexpected charges and ongoing difficulties when trying to secure course extensions or cancel. A few consumers also reported frustrating communication issues, slow tutor responses during assignments, and excessive requests for personal information from external providers.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, frequently noting that the website is easy to... See more

Website

Clients share positive opinions on website, expressing satisfaction with how easy it is to navigate and... See more

Customer service

Reviewers mention mixed feedback about customer service, as opinions on support quality are deeply divided.... See more

Response time

Customers consistently note ambiguous experiences with response time, as opinions on communication speed are... See more

Payment

Customers had ambiguous experiences with payment, as many reviewers praised the flexible monthly options and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really easy to use and accessible! Would highly recommend Association of learning to friends as well as others who are thinking about doing an online course that will help lead in to a future career i... See more

Company replied

Rated 4 out of 5 stars

Came across this website Would definitely recommend I’ve just enrolled onto the children’s psychology course and can’t wait to start!

Company replied

Rated 5 out of 5 stars

Easy to enroll online. Clear and fair pricing. E-mails to confirm enrollment and access to course materials was very fast. So far the process has been seamless. I am looking forward to studying with t... See more

Company replied

Rated 5 out of 5 stars

So excited to have found a place where all my learning can be done online but also still holds the appropriate level needed to be recognised and is accredited as well! Great customer support as well!... See more

Company replied


Company details

  1. Distance Learning Center
  2. Adult Education School
  3. Career and Education Provider
  4. College
  5. Private College
  6. Study at Home School

About Association of Learning

Written by the company

AoL-Logo

Who We Are

The Association of Learning have over 400 home learning courses for you to choose from. Whether you are looking to extend your current knowledge with a new qualification or wish to embark on a career change, our range of distance learning courses will suit your requirements.

Explore Our Courses
Contact Our Support Team

Distance Learning

Our approach to learning is designed to work around busy people like you. Now you can gain the qualifications you want in the comfort of your own home, without the pressure of tight deadlines. There's no better time to rediscover yourself and be at your best.

Why Learn With Us?

✔ Personal Expert Support
✔ Trusted and Regulated
✔ Flexible, Simple Learning

Quality

The Association of Learning offer quality courses which are compliant with current regulations and updated regularly.

Experience

Our team have a combined knowledge of 25 years in the learning sector, leading the way with progression.

Technology

Our systems are built around the latest e-learning technology to provide the best learning experience.

Price Guarantee

If we can't beat our competition, we'll provide your learning free of charge on like for like courses.

Teaching Courses
Healthcare Courses
Environmental Courses
Beauty Courses
Marketing and PR Courses
Science Courses
Childcare Courses
Culture Courses
Human Resources Courses
Finance Courses

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.4

All reviews

(2,449)

239 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This has been the most disappointing.....

Hello,

Thank you for your response.

Unfortunately, I am not surprised by the diplomatic and defensive tone, as this was very similar to what I experienced throughout my time on the programme. My review was intended as constructive feedback—something I hoped would encourage reflection and improvement—but your reply reflects the same pattern of subtle dismissal that many of us encountered as learners.

Regarding the 14-day cancellation window you highlighted, this is exactly part of the problem. In many cases, learners are still completing enrolment formalities, referencing requirements, or familiarising themselves with the platform during that period. By the time a student fully understands the actual learning experience, the 14 days have already passed.

A more ethical and learner-centred approach would be to offer a cancellation option after completing the first one or two modules, when the learner has a fair understanding of the quality, support, and overall suitability of the programme. This would prevent situations where individuals feel financially tied to a course that does not meet their expectations.

To remove any doubt about the legitimacy of my review, here are my full enrolment and payment details:

Name: Oluwatoyin Sojole
Programme: Health & Social Care Diploma Level 3 (QCF)
Order Number: 1512652
Date Enrolled: 19 February 2025

Payments Made:
• 19 February 2025 – £49.50
• 14 March 2025 – £39.54
• 15 April 2025 – £39.54
• 25 April 2025 – £39.55
• 14 May 2025 – £39.54
• 16 June 2025 – £39.54
• 31 July 2025 – £39.55
• 31 July 2025 – £39.55
• 7 September 2025 – £39.55
• 16 September 2025 – £39.54
• 28 October 2025 – £39.55

I fully completed all payments—despite feeling I was not receiving the value or support I was led to expect. My feedback is not based on emotion or misunderstanding but on a genuine and unfortunate experience.

Thank you for taking the time to read my response.

May 15, 2025
Unprompted review
Association of Learning logo

Reply from Association of Learning

Hi Oluwatoyin, thanks for your feedback.

We have reviewed your account records. During your enrolment, you received course access, detailed tutor feedback, and responses to your queries in line with our standard support process.

The 14-day cancellation period was clearly stated at enrolment and applies consistently to all learners. Your review is not consistent with the documented history of your account.

Should you wish to raise any further factual points, please contact us through the appropriate channel.

Thanks, Association of Learning Team.

Rated 5 out of 5 stars

Communication with my tutor was always…

Communication with my tutor was always clear,

November 27, 2025
Unprompted review
Association of Learning logo

Reply from Association of Learning

Hi Michael,

Thanks for the great review! We're delighted to hear that you found communication with your tutor clear. If you need any further assistance, please don't hesitate to get in touch.

Thanks, the Association of Learning team.

Rated 5 out of 5 stars

The website is easy to follow

The website is easy to follow. Information given about courses is good. Explanation of procedures to enrol are clear.

November 24, 2025
Unprompted review
Association of Learning logo

Reply from Association of Learning

Hi Jo,

Thanks for the great review. We're glad to hear that you found our website easy to navigate and the course information helpful. We strive to provide clear enrolment procedures, and we're pleased to know that it's working for you.

Thanks, the Association of Learning team.

Rated 5 out of 5 stars

Very professional

Very professional - easy to sign up. Highly recommend

November 23, 2025
Unprompted review
Association of Learning logo

Reply from Association of Learning

Hi Miriam,

Thanks for the great review! We're delighted to hear that you found our sign-up process easy and professional. We appreciate your recommendation and look forward to supporting you on your learning journey.

Thanks, the Association of Learning team.

Rated 5 out of 5 stars

So excited to take the next step with…

So excited to take the next step with the Association of learning who have been so helpful every step of the way so far!

November 21, 2025
Unprompted review
Association of Learning logo

Reply from Association of Learning

Hi,

We're thrilled to hear that you've had a great experience with us so far! We're excited to continue supporting you on your learning journey. If you ever need assistance, feel free to reach out.

Thanks, the Association of Learning team.

Rated 5 out of 5 stars

Easy and straightforward

Easy and straightforward, quick access to my course and looking forward to learning

November 18, 2025
Unprompted review
Association of Learning logo

Reply from Association of Learning

Hi Shauna,

Thanks for the great review! We're glad to hear that you found quick access to your course. We hope you enjoy learning with us.

Thanks, the Association of Learning team.

Rated 5 out of 5 stars

AOL review

Efficient friendly user friendly

November 10, 2025
Unprompted review
Association of Learning logo

Reply from Association of Learning

Hi Amanda,

Thanks for the great review! We're delighted to hear that you found our service efficient, friendly, and user-friendly. We strive to provide the best experience for our customers. If you need any further assistance, feel free to reach out to us.

Thanks, the Association of Learning team.

Rated 5 out of 5 stars

good experience so far

Im only new to association of learning however so far my experience has been great. The website is easy to use and set out very clearly. The customer service is also very good with quick response time.

November 16, 2025
Unprompted review
Association of Learning logo

Reply from Association of Learning

Hi Rikki,

Thanks for the great review! We're thrilled to hear that you're enjoying your experience with us. We pride ourselves on our user-friendly website and excellent customer service. If you ever need assistance, don't hesitate to reach out.

Thanks, the Association of Learning team.

Rated 5 out of 5 stars

My Welcome Experience

I was overwhelmed with the welcome messages and explanation on how to go about my Level 3 course. And the juicy part of it all was the discount I got on this course.Thank you Association of Learning

November 5, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company - tried to cancel the course within the cooling off period as I was unable to access the course materials (could log in but was blocked from the actual learning materials) multiple calls and emails with a lady called Sophie who asked me multiple times to fill in a form (which was done multiple times) for her to say sorry but you have now passed the 14 day cooling off period so we can’t cancel the course?? My emails from then on have been completely ignored, as have my phone calls - and they are trying to take money out of my bank account every day!! AVOID!!!!

Just to reply to the below - you can’t find my account yet your company is trying to take multiple payments everyday from my personal bank account!! Just clarifies exactly what I am talking about!!

November 13, 2025
Unprompted review
Association of Learning logo

Reply from Association of Learning

Hi,

Thanks for your feedback.

This doesn't align with the usual feedback we receive and we are unable to locate your account.

All learners are entitled to cancel within the 14-day cancellation window following enrolment.

If you have been advised that you cannot cancel, it indicates that your request is outside of this 14-day period.

It sounds like you've chosen to enrol on a course using one or our interest free payment plans - if this is the case, you would be expected to complete each payment on schedule until the loan is repaid in full (this would explain why you are being charged).

If you believe we've made an error, please let us know your details so we can double-check.

Thanks, The Association of Learning team.

Rated 5 out of 5 stars

So easy from start to end of enrolment

So easy from start to end of enrolment. Picked my course, format and how to pay. Clicked the button and I’m enrolled

November 9, 2025
Unprompted review
Association of Learning logo

Reply from Association of Learning

Hi Lesley,

Thanks for leaving a 5-star review. We're delighted to hear that you found the enrolment process so easy and straightforward. If you need any further assistance with your course, please don't hesitate to get in touch.

Thanks, the Association of Learning team.

Rated 5 out of 5 stars

Excellent experience all round.

November 6, 2025
Unprompted review
Association of Learning logo

Reply from Association of Learning

Hi Katrina,

Thanks for the great review! We're thrilled to hear that you had an excellent experience with us. If you ever need anything in the future, don't hesitate to reach out.

Thanks, the Association of Learning team.

Rated 5 out of 5 stars

It is a great learning platform with…

It is a great learning platform with friendly available tutors. Very clear and smooth.

November 4, 2025
Unprompted review
Association of Learning logo

Reply from Association of Learning

Hi Phoebe,

Thanks for the great review. We're thrilled to hear that you found our platform helpful and our tutors friendly. We're committed to providing clear and smooth learning experiences. If you need any further assistance, feel free to reach out.

Thanks, the Association of Learning team.

Rated 3 out of 5 stars

Informative website

Informative website, easy to sign up. Haven’t started my course yet but looking forward to it

October 30, 2025
Unprompted review
Association of Learning logo

Reply from Association of Learning

Hi Gail, thanks for leaving a review.

We're pleased you chose us and committed to supporting you throughout your course!

Let us know how we can assist you to ensure a 5-star experience!

Kind regards, the Association of Learning team.

Rated 5 out of 5 stars

Brilliant Courses!!

Association of Learning has brilliant courses for those who want to progress and level up in their career and it\'s perfect for people who are busy!

November 2, 2025
Unprompted review
Rated 5 out of 5 stars

very easy website to navigate and full…

very easy website to navigate and full of the information you need to decide what you want to do. the wait to actually get your course materials isnt long at all so you can start almost straight away.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

A great way to get a diploma!

Association of learning was very easy to choose the right course, great information provided and so far the studying is very easy to understand and the help of a tutor 24/7 is great! Would highly recommend to anyone. A great way to get a diploma!

October 28, 2025
Unprompted review
Association of Learning logo

Reply from Association of Learning

Hi Charlotte,

Thanks for the great review! We're thrilled to hear that you found it easy to choose the right course and that the studying experience has been smooth with the help of our 24/7 tutors. We appreciate your recommendation and are here to support you every step of the way.

Thanks, the Association of Learning team.

Rated 5 out of 5 stars

Signing up to the course was very…

Signing up to the course was very straightforward . Had all the information needed before hand and had no problems at all getting enrolled

October 27, 2025
Unprompted review
Association of Learning logo

Reply from Association of Learning

Hi Stirling,

Thanks for the great review. We're delighted to hear that you found the enrolment process straightforward and had all the information you needed. If you ever need assistance during your course, don't hesitate to reach out.

Thanks, the Association of Learning team.

Rated 4 out of 5 stars

easy to sign up and use

easy to sign up and use, can’t wait to get started on this journey!

October 27, 2025
Unprompted review
Association of Learning logo

Reply from Association of Learning

Hi Natasha,

We're thrilled to have you on board! Our user-friendly platform makes learning a breeze. Get ready for an exciting journey with us!

Thanks, The Association of Learning team.

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