Really easy to use and accessible! Would highly recommend Association of learning to friends as well as others who are thinking about doing an online course that will help lead in to a future career i... See more
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4 Trinity Square, LL30 2PY, Llandudno, United Kingdom
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Hello,
Thank you for your response.
Unfortunately, I am not surprised by the diplomatic and defensive tone, as this was very similar to what I experienced throughout my time on the programme. My review was intended as constructive feedback—something I hoped would encourage reflection and improvement—but your reply reflects the same pattern of subtle dismissal that many of us encountered as learners.
Regarding the 14-day cancellation window you highlighted, this is exactly part of the problem. In many cases, learners are still completing enrolment formalities, referencing requirements, or familiarising themselves with the platform during that period. By the time a student fully understands the actual learning experience, the 14 days have already passed.
A more ethical and learner-centred approach would be to offer a cancellation option after completing the first one or two modules, when the learner has a fair understanding of the quality, support, and overall suitability of the programme. This would prevent situations where individuals feel financially tied to a course that does not meet their expectations.
To remove any doubt about the legitimacy of my review, here are my full enrolment and payment details:
Name: Oluwatoyin Sojole
Programme: Health & Social Care Diploma Level 3 (QCF)
Order Number: 1512652
Date Enrolled: 19 February 2025
Payments Made:
• 19 February 2025 – £49.50
• 14 March 2025 – £39.54
• 15 April 2025 – £39.54
• 25 April 2025 – £39.55
• 14 May 2025 – £39.54
• 16 June 2025 – £39.54
• 31 July 2025 – £39.55
• 31 July 2025 – £39.55
• 7 September 2025 – £39.55
• 16 September 2025 – £39.54
• 28 October 2025 – £39.55
I fully completed all payments—despite feeling I was not receiving the value or support I was led to expect. My feedback is not based on emotion or misunderstanding but on a genuine and unfortunate experience.
Thank you for taking the time to read my response.

Reply from Association of Learning
Communication with my tutor was always clear,

Reply from Association of Learning
The website is easy to follow. Information given about courses is good. Explanation of procedures to enrol are clear.

Reply from Association of Learning
Very professional - easy to sign up. Highly recommend

Reply from Association of Learning
So excited to take the next step with the Association of learning who have been so helpful every step of the way so far!

Reply from Association of Learning
I just started using the app so I give it moderate for now, I will comeback to change if it meets my expectations.
Easy and straightforward, quick access to my course and looking forward to learning

Reply from Association of Learning

Reply from Association of Learning
Im only new to association of learning however so far my experience has been great. The website is easy to use and set out very clearly. The customer service is also very good with quick response time.

Reply from Association of Learning
I was overwhelmed with the welcome messages and explanation on how to go about my Level 3 course. And the juicy part of it all was the discount I got on this course.Thank you Association of Learning
Terrible company - tried to cancel the course within the cooling off period as I was unable to access the course materials (could log in but was blocked from the actual learning materials) multiple calls and emails with a lady called Sophie who asked me multiple times to fill in a form (which was done multiple times) for her to say sorry but you have now passed the 14 day cooling off period so we can’t cancel the course?? My emails from then on have been completely ignored, as have my phone calls - and they are trying to take money out of my bank account every day!! AVOID!!!!
Just to reply to the below - you can’t find my account yet your company is trying to take multiple payments everyday from my personal bank account!! Just clarifies exactly what I am talking about!!

Reply from Association of Learning
So easy from start to end of enrolment. Picked my course, format and how to pay. Clicked the button and I’m enrolled

Reply from Association of Learning
It is a great learning platform with friendly available tutors. Very clear and smooth.

Reply from Association of Learning
Informative website, easy to sign up. Haven’t started my course yet but looking forward to it

Reply from Association of Learning
Association of Learning has brilliant courses for those who want to progress and level up in their career and it\'s perfect for people who are busy!
very easy website to navigate and full of the information you need to decide what you want to do. the wait to actually get your course materials isnt long at all so you can start almost straight away.
Association of learning was very easy to choose the right course, great information provided and so far the studying is very easy to understand and the help of a tutor 24/7 is great! Would highly recommend to anyone. A great way to get a diploma!

Reply from Association of Learning
Signing up to the course was very straightforward . Had all the information needed before hand and had no problems at all getting enrolled

Reply from Association of Learning
easy to sign up and use, can’t wait to get started on this journey!

Reply from Association of Learning
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