Assured Pharmacy Reviews 

15,134
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and supportive service, highlighting the staff's helpfulness, knowledge, and empathetic approach during consultations. Many appreciate the clear communication, regular updates, and ongoing guidance provided, making them feel well-informed and supported throughout their journey. The overall process is frequently described as easy, efficient, and thorough, with quick consultations and prompt order processing. However, some customers also noted concerns regarding order and delivery services. Specific issues included delayed deliveries, orders sent to incorrect addresses, or receiving extra, un-ordered items. Reviewers also mentioned difficulties obtaining refunds for delivery charges when issues arose, and some experienced confusion about delivery confirmations.

What people talk about most

Service

Users describe positive interactions with service, with many reviewers expressing satisfaction and even... See more

Customer service

People report positive experiences with customer service, highlighting helpful and professional interactions,... See more

Staff

Customers consistently note positive experiences with staff, describing them as helpful, professional, and... See more

Order

Customers had ambiguous experiences with order, with some reviewers finding the ordering process simple,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the promptness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Haven't felt hungry nor been looking for food, unfortunately, I'm in my 3rd week and am a little disappointed with my weight loss - I have lost some but not as much as I was hoping for - so far. One... See more

Rated 4 out of 5 stars

Daily supportive emails have been great. It’s only my first week so not much really to say. Felt a little boated and nauseated on days 2 and 3 but otherwise all ok. Too early to notice any weight los... See more

Rated 4 out of 5 stars

Very thorough introduction to this form of medication. Explained in detail the journey I would take with their support. Stressed there was always help available through customer services if the need... See more

Rated 4 out of 5 stars

A quick response when completing initial consultation, making getting an answer and medication as quick as you can supply the correct information. When I was then successful delivery was very quick a... See more


Company details

  1. Pharmacy

Information provided by various external sources

Assured Pharmacy is an online pharmacy and prescribing service based in the UK. We're fully regulated and committed to an amazing customer experience.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(15,134)

155 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Avoid them

February 24, 2025
Unprompted review
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi Allison Thankyou for your feedback. I can see there was a delay in you receiving your last order from us and this was quickly rectified. If there is anything else we can help with please don't hesitate to get in touch

Kind Regards
Assured Pharmacy

Rated 5 out of 5 stars

Prompt delivery

November 13, 2024
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi Angus,

Thankyou for your positive feedback. We look forward to processing your next order and in the meantime if there is anything we can help with, please don't hesitate to get in touch.

Kind Regards
Assured Pharmacy

Rated 5 out of 5 stars

Promt and all correct

November 11, 2024
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi David

Thankyou for your positive feedback. We look forward to processing your next order and in the meantime if there is anything we can help with, please don't hesitate to get in touch.

Kind Regards
Assured Pharmacy

Rated 5 out of 5 stars

Alwaysf very helpful

Always very helpful, dealt with them now for about 4 years never any problems also quick delivery. Thanks

February 10, 2025
Unprompted review
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi Alan

Thankyou for your positive feedback. We look forward to processing your next order and in the meantime if there is anything we can help with, please don't hesitate to get in touch.

Kind Regards
Assured Pharmacy

Rated 5 out of 5 stars

i have been using weights lose for 3…

i have been using weights lose for 3 months and it's absolutely work!! For me
I'm loss my weight for 5 kg. Feelings confident more than before I still have 5kg more to go so I'm looking forward for the next injection 💉 thank you

February 3, 2025
Unprompted review
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi Thitapha

Thankyou for your positive feedback. We are pleased to hear the medication is working well for you. We look forward to processing your next order and in the meantime if there is anything we can help with, please don't hesitate to get in touch.

Kind Regards
Assured Pharmacy

Rated 5 out of 5 stars

fair price

fair price, prompt delivery

November 4, 2024
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi Malcolm

Thankyou for your positive feedback. We look forward to processing your next order and in the meantime if there is anything we can help with, please don't hesitate to get in touch.

Kind Regards
Assured Pharmacy

Rated 5 out of 5 stars

Discreet service

October 28, 2024
Assured Pharmacy logo

Reply from Assured Pharmacy

Thankyou for your positive feedback. We look forward to processing your next order with us.

Rated 5 out of 5 stars

Reliable

Reliable. Easy to order. Efficient and professional.

January 24, 2025
Unprompted review
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi John
Thankyou for your positive feedback and your loyal custom with us. If we can help with anything or you have any questions please don't hesitate to get in touch

Rated 3 out of 5 stars

Postage was late

The postage was delivered late on my last purchase, I’m aware not your fault however

October 23, 2024
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Reply from Assured Pharmacy

Hi Craig, Thankyou for your feedback. I can see you used our Tracked 48 delivery service which is a free service where Royal Mail aim to deliver between 1-3 working day. If you need your order sooner we do offer alternative delivery services including next day delivery. If you have any questions or need more information please don't hesitate to call us and a member of the team can help.

Rated 5 out of 5 stars

Good advice

Good advice, good pricing, efficient delivery

October 22, 2024
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi Stewart, Thankyou for your feedback, it is good to hear. We look forward to processing your next order and If you need any further advice or have any questions please get in touch. We are here to help

Rated 5 out of 5 stars

A first class and very quick service…

A first class and very quick service thank you will definitely use again

January 17, 2025
Unprompted review
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi John Thankyou for taking the time to provide your feedback. We are pleased you are happy with our services and look forward to processing your next order.

Rated 5 out of 5 stars

Reliable

Fast efficient service!

October 17, 2024
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi John Thankyou for your positive feedback. We are pleased you are happy with our reliable service and hope you will order with us again soon.

Rated 5 out of 5 stars

Reliable and Supportive Pharmacy

I ordered Finasteride for the first time online with Assured Pharmacy. I found the website easy to navigate and I was able to quickly complete the required questionnaire. There was an 'offer' available, so I was able to obtain the product at a reduced price, making a big saving for me. My experience was wholly positive and the level of offer of support I have received from Assured Pharmacy after making my initial purchase has been very welcome and reassuring. It's very satisfying to know someone is available to offer advice and support should it be required. I will certainly purchase from assured Pharmacy again.

January 13, 2025
Unprompted review
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi James
Thankyou for your positive feedback. I am pleased to hear you are happy with your order and the support from our team. We hope you place an order with us again soon.

Rated 5 out of 5 stars

Excellent company

Excellent company, postage excellent, exceeded my expectations

October 15, 2024
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi Dennis
Thankyou for taking the time to provide feedback on our services. This is very good to hear and we look forward to processing your next order.

Rated 5 out of 5 stars

Well done

Great company and speedy service:)

October 10, 2024
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi Wendy

Thankyou for your positive feedback. We are pleased you are happy with our services. We look forward to processing your next order soon.

Rated 5 out of 5 stars

Quick easy service.

October 7, 2024
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi David
Thankyou for your positive feedback. This is really good to hear. We look forward to you placing your next order with us.

Rated 5 out of 5 stars

Speedy delivery of order

September 30, 2024
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi Peter
Thankyou for your positive feedback. We are pleased you are happy with our speedy delivery service and hope you will order with us again soon.

Kind Regards
Assured Pharmacy

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