Assured Pharmacy Reviews 

15,131
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and supportive service, highlighting the staff's helpfulness, knowledge, and empathetic approach during consultations. Many appreciate the clear communication, regular updates, and ongoing guidance provided, making them feel well-informed and supported throughout their journey. The overall process is frequently described as easy, efficient, and thorough, with quick consultations and prompt order processing. However, some customers also noted concerns regarding order and delivery services. Specific issues included delayed deliveries, orders sent to incorrect addresses, or receiving extra, un-ordered items. Reviewers also mentioned difficulties obtaining refunds for delivery charges when issues arose, and some experienced confusion about delivery confirmations.

What people talk about most

Service

Users describe positive interactions with service, with many reviewers expressing satisfaction and even... See more

Customer service

People report positive experiences with customer service, highlighting helpful and professional interactions,... See more

Staff

Customers consistently note positive experiences with staff, describing them as helpful, professional, and... See more

Order

Customers had ambiguous experiences with order, with some reviewers finding the ordering process simple,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the promptness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Haven't felt hungry nor been looking for food, unfortunately, I'm in my 3rd week and am a little disappointed with my weight loss - I have lost some but not as much as I was hoping for - so far. One... See more

Rated 4 out of 5 stars

Daily supportive emails have been great. It’s only my first week so not much really to say. Felt a little boated and nauseated on days 2 and 3 but otherwise all ok. Too early to notice any weight los... See more

Rated 4 out of 5 stars

Very thorough introduction to this form of medication. Explained in detail the journey I would take with their support. Stressed there was always help available through customer services if the need... See more

Rated 4 out of 5 stars

A quick response when completing initial consultation, making getting an answer and medication as quick as you can supply the correct information. When I was then successful delivery was very quick a... See more


Company details

  1. Pharmacy

Information provided by various external sources

Assured Pharmacy is an online pharmacy and prescribing service based in the UK. We're fully regulated and committed to an amazing customer experience.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

15K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(15,131)

161 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional and helpful

Very professional and helpful. They really wanted to help me rather than find a reason why they couldn't

Im very impressed with the service and support

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Thoroughly great.

This is the first pharmacy that I have used for my wegovy that has been so thorough. At first I thought it was a bit annoying but on reflection it’s absolutely how all places selling these medications should be. I know of people who were not even overweight accessing these medications so this is definitely the best way of prescribing. The pharmacist was friendly and made me feel comfortable even though I had to do a video screen shot. My wegovy arrived the very next day as promised. All
In all an excellent service

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

From the first online consultation to…

From the first online consultation to the actual video call with the doctor everything was explained very plainly, easy to understand, and very easy to do. My mind was put at rest almost straight away and I'm so glad I went with Assured Pharmacy for my Mounjaro experience.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

Very happy, well looked after and make sure what is right for you. Easy process to follow and fantastic support, glad I chose Assured!

April 24, 2026
Unprompted review
Rated 1 out of 5 stars

Demanded £10 more

Purchased an order and they then claimed I had to pay an additional £10, else they wouldn’t send the order even though it was accepted by the pharmacist. Terrible service and if I have already paid and had my order confirmed, then why wouldn’t you honour your contract and obligation to send said order out?? Terrible company.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Assured Pharmacy has been really great…

Assured Pharmacy has been really great from initial contact to keeping me updated, I have only been using their services a week, but can tell they are really on it with their services, delivery service was quick and order process was very easy!! Consultation made me feel comfortable with the choice I am about to make 😊 thank you guys!

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

I have received exceptional service…

I have received exceptional service from Assured Pharmacy. During a thorough video call, a friendly representative carefully addressed all my questions regarding my medication. She provided detailed information about the delivery of my prescription and discussed future orders, ensuring I felt well-informed throughout the process.
What stands out to me is how Assured Pharmacy genuinely takes the time to ensure that the medication is tailored to my needs. They thoroughly discussed all potential side effects and offered ongoing support, which I truly appreciate. After my experience with them, I would not consider going anywhere else for my pharmacy needs.

April 17, 2026
Unprompted review
Rated 1 out of 5 stars

If you have an issue with a product dont bother

Not blame the customer for manufacturing issue with product. Ordered manjaro pen and top of pen was broken. Outside box was fine but inside was a broken pen. Blamed me even though I have worked in Pharmacy and explained correct usage to many other customers in the past. Real let down by company.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Introduction of Expectations …

Very impressed with professional introduction call prior to to start of process it was informative and genuine communication regarding outcome of what I am aiming for in this weight loss program.

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

Very simple

Very simple, easy to follow questionnaire.
WhatsApp video call quick and to the point with lots of necessary questions to ensure my safety to take the drug.
Delivery arrived when I was told it would.
No negatives to report.

April 12, 2026
Unprompted review
Rated 1 out of 5 stars

Stay away

I am yet to recieve my refund. I didnt get the item in the end it was not allowed to be prescribed. No refund recieved stay away fraud.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

I started my weight loss journey with…

I started my weight loss journey with Mounjaro through Assured Pharmacy feeling both hopeful and a little skeptical. Like many people, I had tried different diets and routines before, but nothing seemed to deliver consistent, lasting results. This experience, however, has genuinely been a turning point for me.

From the beginning, the process with Assured Pharmacy was straightforward and reassuring. The consultation felt professional and discreet, and I appreciated how clearly everything was explained — from how Mounjaro works to what I could realistically expect. It didn’t feel rushed or sales-driven, which made a big difference in building trust. So to anyone out there looking to start their weight loss journey then assured pharmacy is the one.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Professional company

AP are a professional, efficient and supportive service. They are very informative and were able to answer all of my questions and concerns. I would gladly recommend then to my family and friends.

April 10, 2026
Unprompted review
Rated 1 out of 5 stars

Glitch followed by flippant woman on customer service .

Ordered 1 item had email to say order confirmed for 1 item which arrived, then next day another box arrived which luckily the dog didnt get , then today we had a emailfrom assured pharmacy to say our order would be delivered today . So rang them up had a rather flippant girl state I'd ordered 2 a hour apart , which I didn't and even if I had how would it take extra days for it to arrive, they then tried to blame that on royal mail , when I said but you sent me a email today about delivery not royal mail her tone got stroppy . Asked to flag this due safety with unexpected medication being posted , think she pretended to flag it . Refused refund .

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

The whole process has been simple and…

The whole process has been simple and very supportive. The pharmacist I spoke to for my initial consultation was very empathetic, knowledgeable and explained everything clearly and put my very cautious mind at rest.

April 14, 2026
Unprompted review

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