Asurion Reviews 

The Agent was very understanding to my concerns and try to find a solution to my problem

they are terrible ,they basically lie.All they want is to sell insurance for your home equipment. its crazy! My phone broke on Monday night, and supposedly paid extra for it to arrive the next morning, but it still hasn't arrived today,friday .verizon charges you for insurance every month and then washes their hands of it. they sell it to ASURION. the customer service representative at the stores Verizon laughs in your face .I they connection is terrible ,and it,s disrespectful to their users.

Saying that your policy covers broken screens, but saying it will take a week to set an appointment, meanwhile boasting about how you can send me a new phone in 24 hours, is operating in bad faith, in my opinion. What happened to everyone's sense of common good?

AND MY PACKAGE WASN'NT EVEN SENT TODAY!!!

the girl on the chat was extremely helpful and just such a wonderful experience the website and phone line sucks. WHY DOES IT SUCK ?!?cause its not people! stop being such a terrible company and hire more people. When I'm talking to a person I get stuff done faster and more efficient. The people are what make companies thrive this automatic systems are the problem. Get more people like karen!

s24 ultra with cracked screen, they would not fix and told me they would send me an upgraded phone when the email come, I tried to find a replacement but that went nowhere so I called back within an hour n they told me they wouldn't do that anymore and they would give me fair market value, 300.00 when to buy a new one on amazon is 630.00. I waisted 3 hrs. of my life mostly on hold with this horrible company! in the end I ended canceled service with them, seems like it's just giving them money and only receiving a migraine.

The process of filing a claim was very easy. I had all my information which made the process even easier.

The associate was knowledgeable and very quick to get me a resolution!

Very quick and easy chat. Asked for a description of the problem, verified my information, processed the claim, sent me a gift card and asked me to dispose of the printer in an environmentally responsible manner. The e-gift card arrived in my email before I finished rating the chatter who helped me. Great service and made buying the protection plan worth it.

Great service!! Well worth it!!!

Is the Worse protection plan insurance I ever deal with I been paying my plan protection since I been with Criket company I call 3 times today because my cell is broken since yesterday and they send me a email saying this and went I talk to then and ask me for my Inf .. they have the my cell in there system is that one is broken I been paying!!!! all this time for what? And they Send this asurion
We couldn't approve your claim
Claim ID 102375836249
Hi David,
Our records indicate that the device on your claim was not in use on the enrolled wireless number when the issue occurred, as required under the program's terms and conditions. A device must be actively registered on your carrier's network, on the enrolled wireless number to be covered by your device protection plan.
Date Claim Reported: 2026-07-17
Date of Loss: 2026-07-16
Make/model of claimed device: Apple iPhone 14 Pro Max
128GB
If you have questions, please call us at 1-855-309-8342.
We're available weekdays from 8am-10pm ET and

Had a tech who was actually happy to help me out, didn’t seem negative in anyway, got straight to the point and even offered me some great services that could help me in my day to day life, will definitely continue my services with Asurion.

Everything went super well and quickly to solve my problem, the truth is that they are the best.

I was able to get the information for the agent and he was patient with me, and he resolved my problem,

This was my first time ever submitting a claim. i went on-line and started chatting with the agent and he coul;dnt find my account. i have several so it took about half an hour, but the agent kept trying, and eventually the issue was resolved by my getting a full refund via e-gift card. Overall, very satisfied and I will continue purchasing ASURION insurance.

All ways great and helpful thanks to Asurion

Thx for the fast service over the chat

I chatted with a human. So important these days & got answers to my questions

My experience was great. Diego was very, very helpful. I just wish I got a replacement for my damaged product instead of a gift card.

There experts got it worked out for me

I am highly upset with the service that I have received. I had insurance on all of my devices. My phone was stolen and I have submitted a claim. My claim was supposed to be processed within 24 hours as I was told it has now been 72 hours and nothing has been resolved as well as I have called the assurance location here near me and was told that they are unable to do anything and they do not do claims in store. I am almost at the point where I want to cancel my insurance because it is not assisting me in anyway.