Unprofessional - Misleading information
No english version.
Terrible customer service that doesn't take criticism.
Tells me my books are shipped next week then no news during 3 weeks.

Reply from Athenaeum Boekhandel
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Athenaeum Boekhandel onderscheidt zich door haar onafhankelijkheid en eigenzinnigheid, brede en zorgvuldig samengestelde assortiment en door de vakkennis van haar boekverkopers. Daarnaast spelen wij een actieve rol in de boekenwereld met boekpresentaties, signeersessies en andere activiteiten rondom boeken, tijdschriften en schrijvers. Wij hebben meerdere boekhandels in Amsterdam en Haarlem, ieder met een eigen, unieke signatuur: Athenaeum Boekhandel & Nieuwscentrum Spui, Athenaeum Boekhandel Haarlem, Athenaeum Boekhandel Zuidoost, Boekhandel Van Rossum en Boekhandel het Martyrium.
Spui 14, 1012 XA, Amsterdam, Netherlands
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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No english version.
Terrible customer service that doesn't take criticism.
Tells me my books are shipped next week then no news during 3 weeks.

Reply from Athenaeum Boekhandel
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.