Atlantic.Net, Inc. Reviews 

129
TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

do not trust. they charge your card and then deny membership without giving any reason or giving you chance to rectify if there is any mismatch in data. After reaching out to them, they acknowle... See more

Company replied

Rated 1 out of 5 stars

After I signed up with a credit card, they made me verify the transaction and then had to wait a long time to receive the next verification email, not the email that the account was activated. They as... See more

Company replied

Rated 4 out of 5 stars

Updated on June 28 2020 After letting this review I was contacted by their support and after a while they solved the issue. Thank you. ------- Signed up with a free promo code, indicate... See more

Rated 5 out of 5 stars

We've been using Atlantic.net for many years now. Their reliability is outstanding, maintenance is properly planned and concise. We are very satisfied with their VPS service as it has been low latency... See more

Company details

  1. Web Hosting Company
  2. Cloud Computing Service
  3. Cloud Storage Service

Written by the company

Established in 1994, Atlantic.Net is a global Cloud Services Provider with a focus on security, compliance, and simplifying user experience. Trusted by businesses in over 100 countries, Atlantic.Net provides award-winning managed and compliant Cloud Services, including flexible private, public, and hybrid hosting solutions. Atlantic.Net services are backed by a range of compliance certifications, such as SOC 2 and SOC 3, HIPAA, and HITECH, and backed by 24x7x365 expert support, monitoring, and world-class data center infrastructure. For faster application deployment, free IT architecture design, and assessment, visit us at www.atlantic.net.


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4.1

Great

TrustScore 4 out of 5

129 reviews

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4.1

All reviews

(129)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

Well priced, good uptime

Have a hosted FreeBSD server in Atlantic's public cloud for a going on five years now. It is well priced and service has been excellent.

November 2, 2023
Rated 5 out of 5 stars

Rock Solid

I've used their virtualization platform and their dedicated servers for maybe up to 15 years. Expect 99.999% uptime or better, competent engineering, responsive and effective support - if needed at all (unlikely), excellent infrastructure, spot-on pricing, and no games. I could not write enough good about them. They are a very consistent, high performance, rock-star hosting provider who value their customers, and it shows wherever I look.

November 2, 2023
Rated 5 out of 5 stars

The setup process is quick and…

The setup process is quick and straightforward, allowing me to launch my VPS within minutes. The user interface is clean and intuitive, making it easy to manage and configure my virtual server according to my requirements.

November 2, 2023
Rated 5 out of 5 stars

"Exceptional experience with…

"Exceptional experience with Atlantic.Net! From day one, their service has been impeccable. The speed and reliability of my servers have never been better. Their customer support team is friendly, quick, and always ready to assist. Prices are competitive, and the additional features are impressive. I would highly recommend Atlantic.Net to anyone in search of reliable, high-quality server Windows and Linux!"

November 1, 2023
Rated 5 out of 5 stars

Atlantic 2023

The company is really amazing my cloud server is working around the clock 24hrs all year round. My robots are working on it all day.

November 1, 2023
Rated 4 out of 5 stars

Terrible billing support

I was recently running a cloud server on Atlantic.net. I had 3 TB of bandwidth included on my server. My server was the victim of some sort of DDoS attack, and I went over my bandwidth cap by about 1 TB. Normally, a TB of extra bandwidth is about $5 - $10 on other providers, but they wanted $27! I was not alerted to this bandwidth overage, I only noticed because I logged into my account. I contacted their billing department, and they told me "Upon review of your account, we see that your server had a TCP reflection attack. Unfortunately, this is due to your server not being properly secured from attacks and Atlantic.Net does not assume liability for such attacks". Their support offered no solution other than to just pay the overage. I don't see how this is my fault as I can't protect my server from DDoS attacks as I have no control over the network. Most providers have some sort of DDoS protection at the network level. I've had similar issues with other providers (namely Digital Ocean), and they agreed to waive the bandwidth fees as it was illegitimate traffic. I didn't expect them to totally waive the fees, but a reduction would be nice. This is a terrible way to treat a customer, especially when other providers would waive the bandwidth fees. I replied to their email on the same day, and I have yet to receive a reply 3 days later.

Edit (18/10/23): I received a response from support, and they agreed to provide a $20 credit to offset the bandwidth overages. Support was very understanding and helpful

October 11, 2023
Unprompted review
Atlantic.Net, Inc. logo

Reply from Atlantic.Net, Inc.

We recently received your feedback regarding your experience with Atlantic.Net, and we wanted to address your concerns.

We understand the frustration you experienced due to the unexpected overage fee caused by a DDoS reflection attack affecting your server. As a clarification, the inbound traffic was not the issue; it was the fact that your server was misconfigured to respond to such an attack, greatly increasing its outbound network traffic.

While we don't assume liability for such attacks, we value your business and want to find a fair solution. To show our commitment to resolving this issue, we would like to offer you a credit of $20, which will be applied to your account to help offset the overage fee. We hope this gesture demonstrates our dedication to providing exceptional service to our customers. Please reach out directly to cloudbilling@atlantic.net so we can confirm the credit is being applied to the correct account.

We recommend reviewing your server’s local firewall configuration to prevent similar reflection attacks. Additionally, we recommend configuring billing alerts on your account, which will notify you if you approach your specified dollar limit in any given month, helping you avoid unexpected charges in the future.

Once again, we apologize for any inconvenience you've experienced, and we appreciate your business. We kindly request that you consider updating your review based on our efforts to address your concerns. If you have any further questions or concerns, please don't hesitate to reach out to us.

Thank you for choosing Atlantic.Net.

Rated 5 out of 5 stars

Best VPS host out there!

I've used Atlantic to host a VPS instance for ~10 years now, mainly to host my own domain (email, Nextcloud, minimal website for my son, etc). It's been flawless.

I particularly like how well thought out the cloud console is:
* Create and delete server instances at will (prorated charge only for the time it's active), or to scale up an existing one. I started off with 20GB, but as my family's cumulative email storage needs have increased I've upgraded from one tier to the next.
* Console access via VNC; basically if something goes wrong where you can't access the machine over the network this is a handy option to have.
* "Clean" IP addresses, not on any DNS blocklists (which cannot be said of all VPS hosts; looking at you, ServerPronto).
* Backup option, which has come in handy more than once. It's also dead easy to use: With this enabled you can "attach" a snapshot of your system from anytime within the last ~50 days or so as a separate volume, which you can then browser or copy files from.

My only gripe is that their "block storage" (cheap "virtual disk" detachable storage) is only available in their Florida location. Aside from the topological distance my main concern there is long-term resilience (hurricanes, rising water levels, etc). Oh, and Florida-based instances do not get IPv6 addresses(!).

June 13, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding Experience

have been a loyal customer of Atlantic.net for over 5 months now, and I can confidently say that I am 100% satisfied with their services. The cloud instances they offer have consistently exceeded my expectations in terms of performance and reliability. Moreover, their customer support team has been outstanding, promptly addressing any concerns or issues I have encountered. I highly recommend Atlantic.net to anyone in need of reliable cloud services and exceptional customer support.

May 20, 2023
Unprompted review
Rated 5 out of 5 stars

Atlantic.Net

Atlantic.Net, Inc. pricing and Service really satisfy for the individual or micro firm. Start a blog or really any other kind of online service, Atlantic.Net VM will let you get started, often with just the push of a button

October 13, 2022
Unprompted review
Rated 5 out of 5 stars

Atlantic Cloud: The Go-To Choice for Database Hosting

If you're looking for a reliable and affordable hosting solution for your database, look no further than Atlantic Cloud. I've been using their services to host my databases for some time now, and I've been consistently impressed by the quality of service they provide.

One of the things that I appreciate most about Atlantic Cloud is their customer support team. Whenever I've had a question or an issue, they've been quick to respond and provide helpful solutions. The support team is always willing to go the extra mile to ensure that my databases are running smoothly.

Another great thing about Atlantic Cloud is the free VPS trial for 1 year with 2GB of RAM that they offer. This is a fantastic opportunity for anyone who is uncertain about committing to a long-term plan to test out the service and see if it's a good fit for them.

I've never experienced any downtime while using Atlantic Cloud's services, which is a huge plus. Uptime is crucial when it comes to hosting databases, and Atlantic Cloud delivers on that front.

Overall, I would rate Atlantic Cloud a 10/10. I highly recommend their services to anyone who's in need of a dependable host for their databases.

January 24, 2023
Unprompted review

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