Atlas Editions UK Reviews 

Last December I ordered an oil tanker. A week later two parcels arrived.
1) oil tanker 2) a jaguar (which was never ordered or wanted).
I received an invoice for both the tanker & jaguar. after numerous attempts
to contact Atlas, I returned the jaguar at my own expense through the post office.
I am still receiving invoices for the jaguar, and have just received an email
( in very bad grammar )stating they have not received the returned item.
They also want me to prove that the same was returned.
P.Snell

I don't seem to have a problem with this company. There has been things that have went wrong in the past but Atlas Editions rectified it with no problem. And as for payment and stuff i just phoned to change my monthly payments to quarterly that suits me nicely. I think if you phone in good time and read t and c you should have not problem. Am half way through my collection. Cam

Same experience as the others, ordered teddy bear, paid the price and sent the postal order IN THE SAME ENVELOPE AS THE ORDER, so if they received the order (and they did, otherwise we wouldn't have received the teddybear), then they have received also the payment. I still keep the proof. One year later we started receiving letters from debt collectors. Sent both collectors and Atlas copy of proof of payment, then a couple of weeks later? Another letter asking for money. Stay away from this company!

Badgering my elderly mother for payment. They brought their bailiffs in to bully her into coughing up. Disgusting behaviour. Seeking legal advice.315

I looked up Altas reviews after my 81 year old mothers experience only to find many others had the same problem. She ordered a heritage teddy for £1.99 and ended up paying £14.99 plus a £5 late payment fee. They said 3 letters were send which was rubbish. I intend to contact the trading standards as this company prey on the elderly and vulnerable. Do not go near these people as you end up paying ten times the price.

The same story as the rest, below. My mother aged 86 bought a tiny toy months ago, almost by mistake, and has been written to about a monthly payment schedule! The letter claims it is the THIRD time this collection of sharks has written to her, which is a LIE. DO NOT TOUCH THESE FRAUDSTERS. Even the phone allegedly supplying "Customer Services" (joke) is an expensive 0844 number - the sort only used by scam artists.

Absolutely disgusted!
My elderly grandfather made a purchase from an advert he had seen for a £1.99 model of which he sent a cheque in August and he has since received a demand from a debt collector for £19.99 of which when he received a call from then due to him being frightened of them visiting his house he paid the money.

I have since had to provide evidence that the money was in fact paid and the debt sent to debt collection was fictitious however we have had no apology and been questioned why he paid the debt. The fact is my grandfather is an 80 year old gentlemen who has never had a debt and had no idea what he was paying.

I am now having a nightmare trying to get this money back even though everything has been confirmed as being their error.

Stay away from this company!

A bunch of absolute con artists!
Have had the exact same experience as another reviewer but it's my elderly grandma they are trying to scam money from!
Paid the £1.99 charge for a teddy and returned the "No thank you" slip a year ago and now have a letter from CCS debt collectors for £14.99 plus £5.00 admin fee!!! Says they've sent three letters previous, haven't received one. Have spoken to debt collectors who said they're passing it back to atlas but we want the issue resolved immediately.
Terrible service and she will not be using you again!
Maybe so many people recieving debt collection letters spells a problem from the companies end and not the customer!

We sent for a pocket watch at 2.99. When we received it, it told us we had subscribed to a magazine so I phoned the company, explained I did not want to subscribe and do I owe them anything as I would happily send watch back, I was told no I owed them nothing for the pocket watch and just keep it. Then after hearing nothing we get a letter from a Collection company saying we owe 19.99. I phoned them back up today and spoke to someone in Switzerland who told me I had been given the wrong information, I said I would send watch back as I had stated back when I first called, he said they would need to consider ware and tear as it is over 14 days.
I would not recommend this company. I have written an e mail today and await reply.

We purchase 2 Model car that was advertised as free but required you to Pay P/P of 1.99ea which was paid. A year 8th March 2018 later I receive a letter from CCS collect asking for payment of 14.99 plus 5.00 admin fee times 2 total 40.00. Also stating that they had sent 3 reminders, we have never received any reminder letters. Tried to contact CCS on the phone number but only an automated system for payment.
We have now contacted Citizens advice and been told that Atlas Editions has had many complaints on a similar issue.
We have also contacted Atlas Editions and told that we have not paid the P/P and to Produce proof of payment. Strange that it has taken a year and no correspondence from Atlas billing us for the 1.99.
We are now talking With Citizens Advice consumer advice to see is the company is keeping all records and sending out reminders to customer or is it just a scam and just hope that you will pay without contesting.
We are disgusted with the lack of response from Atlas and they are not forth coming with any reminders that they say they may of sent to us and the same response from CCS.

Started a collection with this company but quickly realised the items were not worth what they were asking so i cancelled. I paid my final invoice but not until they had sent out another parcel.
When my postman knocked my door (because the item wouldn't fit through the letterbox) I asked him to return the item as i no longer wanted it (effectively rejecting the parcel). He took the item away so i never actually owned it / possessed it. Now around 2 months later, Atlas are telling me that i owe them for this parcel or i have to give them proof that i returned it. The girl I spoke to (another foreign girl) refused to put me through to a supervisor or manager telling me that there was a shopfloor full of agents with NO supervision !! and ended with her simply hanging up on me.
How do I "prove" that i have returned a parcel?? She could not / would not answer me.

I bought a teddy bear about a year ago from this company. Paid and cancelled my account. Suddenly letter from ccs collect asking for 14.99 plus 5.00 admin charges. My account is 32063086, although I did close this. I called the number to discuss and they would not put me through. Emailed them saying I’d like a copy of one of the three letters they said Atlas Editions says they sent me about this. Just got another letter from them saying I still owe them the money and demanding payment. No explanation of why they won’t speak to me and no copy of the letter I asked for. Also they said in my latest letter if I had a problem to contact Job Centre Plus!!!! Obviously they don’t even check the letters they send out! Crooks, fortunately I have a solicitor friend who is looking into claiming compensation for my time wasted on this.

i rate you a 1 i subscribed to bird collection and i never received a 2nd bird i waited for a whole mouth so i cancelled

Despite having set up an account to be direct via my bank - ATLAS decided not to take the payments and send me invoices in the post for payment - due to working in the Middle East it is not possible to read any UK mail until I come back home every 3 -4 months - paid the outstanding amount online but from a big company like this - very poor service.

Sead my partner owed £20 i know she did not I send the .cq out when i called up I was told that i owed money for things that i ordered ( world of sobard) which I know that i don't. The lady she sead that her name is RIYA now sead that i did not owe any thing atlas are a unfunny joke I have never had a letter from a debt company before. I will never order any thing from this company again. Just got a reply from Jack Doyle saying call 08448708400 I did this too get a message saying got a new number 03451748400 (if the man on the text can not give out the Wright numbers who can )when i tryed to go though my complaint she could not understand And Never Heard of JACK DOYLE are u a real person of u are call me on 07814424205 I bet you won't. Not long had a call from mr Jack Doyle i still not very happy because I know that i sent the payments but will get copies of the .cq from the bank. I told him that customer service is very bad and the pople on the telephone not got very good English and if hard of hearing almost impossible still I will give it a go with what he sead

I have been a loyal customer of atlas Editions for a number of years and have in general been happy with my collections and their service, however over the last year I have been very dissatisfied with their service and the lack of help they offer to resolve issues. I am currently in the middle of four colllections from the company which I have been collecting for a few years. Last year I began receiving a number of letters from Atlas Editions saying I owed money for deliveries I had had, these letters started to become more frequent.I knew I had sent payment for all my deliveries and have all the customer copies of the invoice to prove this. I then began receiving letters from CCS collect saying they had been asked by atlas Editions to get the money owed from me, some of these letters stated that I owed over 100 pounds.
I contacted CCS and paid off the balance that was said I owed and then contacted Customer a Services at Atlas Editions to ask them to reactivate my account and start my deliveries again, initially they told me that they would speak to the back office but would reactivate my account but it may take a few weeks. The account was not reactivated so I contacted them again on a number of occasions on these occasions I was informed that once my account had been referred to CCS that it could not be reactivated. I was appalled by this as the referral to CCS had not been due to me not paying but due to what I presume were postal issues. I contacted customer services again several more times saying that I wanted to speak to someone senior in the company to resolve this issue, my e mails were ignored. I then sent a message to the Atlas Editions Facebook page and spoke to a more senior customer services rep, I told him the situation and he as before told me that once my account had gone to CCS it could not be reactivated. I find this situation unbelievable that a company cannot do this or at least something so I can continue my collections. He informed me that he would pass my complaint onto to the services team, to be honest I am not expecting this to happen. I also asked him for a contact of a senior person or company manager and was informed that there was no contact details. Does no one work for this company other than customer service people.
I apologise for the long rant but am furious with this situation as I have four collection all half complete which I want to complete and I will continue to pursue this until something is done to rectify the situation.
Has anybody else had the same issue as me.

I have been on the phone several times and some people say your account can be unblocked but it will take a couple of months others say it cannot be unblocked at all no one knows how to do it. I never speak to anyone English. I have sent a letter but I think their service is absolutely abysmal and something needs to be done about it as it is totally unfair that people are penalised for things that are not their fault. No statement as to this happening if you are referred to CCS.
I will not let this lie but not sure what to do next anyone got any idea how to proceed

They are scammers. Getting you to pay next to nothing 'no strings' then sending you more offers for models, then getting a debt collector to get the full price from you when their other correspondence didnt say that. They should be investigated by trading standards.

Complaint about Atlas Editions UK

I was sent a watch which I understood was free as advertised as a free offer and no payment needed only £2.99 postage (worth 14.99 save £12) and then sent a scam letter from CCS collect for £19 99 I am a journalist and read everything twice
As usual looking at the many other comments the leter said I got 3 reminders which I did not get

Very helpful staff, had a couple of problems with models received damaged ( 1 was a delivery issue, the 2nd was a production problem), when I contacted customer services, they sent out a replacement. I didn't have to return the damaged models.
I would recommend them.

Do not buy from this outfit customer services a joke trying to contact them a joke and then send letters demanding payment for a collection I cancelled and returned and having said that it’s not the best quality items you get anyway so my advice go elsewhere.